How to mark a Document as completed

Hello Experts,
We have a one DP document in status "Document Created". The Work item status is In Process.
This document was created in August 2012 and now we need to mark it as completed.
The last action on 5th Nov 12 is Work Item started manually.
Could you please let me know how to mark a document as completed which is in status "Document Created" in SAP IM?
Let me know if you need additional inputs to analyze.
Thanks in advance.
Leena S.

Hi,
Can let us know what is the workflow template ID, Standard or Custom? 
Provide the template ID if it is standard.
Is there any wait step in the workflow template. which is waiting for some event?
Is there any end condition defined for the step in the workflow template?
Check, if any terminating events are mapped to the task-id from PFTC transaction. If exists, then try to raise the event manually from SWUE transaction, if the system is not PROD.
If there are no terminating events then try to complete the work-item manually from SWIA transaction.
Regards
Pavan

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