How to "measure" working time of external SAP consultant, impossible?

Hello,
Could anyone tell me is there any way to track/measure external SAP consultant time (which works from different geographic location online) and how much did one SAP consultant spend time/effort in solving any problem, no matter if it is entering new entry in some table (DEV-QAS-PRD) or some serious problem etc.
Problem is I that external SAP consultant had send me the bill for solving some problem which took him 3 hours to resolve. However, I know that this problem can be solved 100% for 1.5h and that's reason I am asking this question.
Is the best soulution to ask for detailed timesheet every time my external SAP consultant makes some changes - sends me the bill?
I hope I explained it correctly, any help is appreciated and many thanks in advance for prompt replys!
Cheers;)
Sam

Thnx for quick reply Lucas!
It's a matter of trust that way...
Better have him come to your location and have him work locally with you or whomever together so you can actually see what he does.
I already had chance to to this and that is ok but sometimes my external SAP consultant must work from another geographic location (online via Interent) because there is no other way..
The fact that you could solve a problem faster than the consultant doesn't justify paying less or the like either... switching the consultant might help ;-/
I know but thing is that I would like to know why someone says that he needs 12 minutes to do a 5 push-ups when average person can do it in 2-3 minutes, if you know what I mean.
not really a helpful reply and a bit pessimistic, I know... let's see what the others suggest :-P
It's ok, I understand because you are realistic but I also hope for some other answers, I hope some of the answers will help me and put smile on my face;))
All the best,
Sam
Edited by: samnovice on Feb 6, 2012 7:28 PM

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