How to move mobilesync back up to Itunes so I can restore my Iphone?
Last night I needed to restore my iphone. It had too much "other" space and therefore would not backup to Icloud, so I went to the apple store and they told me I would have to back it up to itunes. Last night I backed my iphone up at 3:31pm. I then reset my iphone settings, and my iphone started to back up from the back up I had just created. It said it would take about 30-35 minutes to complete the restore. At 3:34pm the plug came undone during the restore, I plugged my iphone back in and it seemed to have overwritten my back up and created a new one at 3:35. My old one had disappeared from 3:31. I restored using the 3:35 back up, and it only brought back regular apps, no contacts, no photos, nothing but apps. At this point I called apple and was on the phone with them for an hour, and ultimately was able to restore using am incomplete icloud back up from january 2nd, that was unable to finish because of the lack of space. This only brought back my contacts, NO photos or anything else.
ANYWAY, today I did some googling, and learned about this spot on my computer called "Mobilesync." It was here where I found my back up at 3:31... I was excited when I found it, because I am pretty sure this is the back up I started with, but yesterday it had not appeared when I opened itunes and then went to preferences, it only had the 3:35 back up. DOES ANYONE know how to bring this back up which is in the mobile sync folder into itunes so I can restore it??
PLEASE help!!
Hello Rob,
Welcome to Apple Support Communities.
One of the articles linked below can help you resolve the issue with your iPhone 4S not being recognized by iTunes on your computer, use the first article if you have a PC and the second if you have a Mac.
iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
iOS: Device not recognized in iTunes for OS X - Apple Support
Ciao,
-Jason
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