How to open multiple Sessions in Solution Manager

Good Day Gurus,
I am currently working on Solman 7.1 Sp12.My question is :Is it possible to open multiple sessions in Solution Manager? Here is the scenario: The client is working on multiple incidents and instead of logging on to the system again to access the 2nd incident he would like to open another session within the current call he is working on.
Is this functionality possible in Solman? I have seen the functionality working before  in CRM interaction center not sure if it applies in Solman.
Your help is highly appreciated.
Thanks
Maria

Hi Maria,
Options to Call a Function in an SAP System, by entering transaction codes in the command field, the transaction in bold is the one your want for opening multiple sessions.
You can use the F1 key on the command field to display the following possible entries:
/N to cancel the current transaction
/NXXXX to call transaction XXXX directly from another transaction. Without the prefix, you can only call XXXX from the SAP Easy Access screen.
/O to display the overview of the SAP GUI sessions on your computer
/OXXXX to call transaction XXXX in a new window directly from another transaction
/NEND to end the log on session with a confirmation dialog box
/NEX to end the log on session without a confirmation dialog box
/I to delete the window you are currently using
Regards,
Ruth

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