How to overcome Error 1402 on Reader 9.3 installation?

I am getting Error 1402 attempting to install Reader 9.3.  It points to registry problem in Hkey_Local_Machine\Software\Microsoft\Windows\Current version\Run\Optional Components\IMAIL
I have read instructions to correct error 1402 but I am still having problems.  Adobe Reader does not appear in the Add/Install section of the Control panel.  I have used Regedit to look at the above registry key.  I can get all the way to the end where IMAIL appears.  But I do not know what to do at that point.  I am fearful of damaging the registry file until I know precisely what to do.  Can someone please step me through the instructions so that I can correct the problem?
Thank you.
Steve

Steve - I've spent weeks on this and most recently hours tonight.  I finally got it through changing the permissions and owners in the registry.  I could not find the post of the person who posted instructions for changing the registry.  After tweaking it worked.  I have Windows 7, 64-bit, Firefox 3.63, Adobe Reader 9.2.  For error 1402 - the error says MACHINE32 but it is a misprint - it is actually MACHINE.  I think that since I have 64-bit I had to add:  "Wow6432Node" between SOFTWARE and Microsoft in the location given in the error message to find the Run\OptionalComponents\MSFS, IMAIL, and MAPI. 
Run regedit.exe
Find MSFS, IMAIL, and MAPI
In each change the permissions to full control of CREATOR OWNER, Administrator, Administrators, Users (my name), SYSTEM
Change OWNER in each of those 3 to SYSTEM
Change OWNER in OptionalComponents to SYSTEM
I was sure to click "APPLY" any time I made a change.  When done, I successfully updated to Reader 9.3.
Some of these changes may be unnecessary - but I didn't know which ones - so I changed them all.
I am the only one using my computer and I don't know if these settings should not be used if the computer is shared.
Good luck to all who are having this problem.  I hope this works for you.  Over the past few weeks I've had to shut down the computer & when turning it on, press F8 to USE THE LAST GOOD CONFIGURATION since I thought I might have screwed up the registry - and then I'd try again.  Don't give up!

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