How to pass variable from link in email into HTML DB

On our helpdesk application, we want to send emails to impacted customers, and have them click on a link in the email (that contains their ticket number) to get to a response form in HTML DB without having to copy and paste or re-enter that ticket number. How would I do this? At this point I don't know if the email will come from Outlook or from HTML DB.
Also, I see that there is a version of HTML DB for Windows machines. Does it interface with MS Exchange?
Thank you.

Hi,
I have a HR Incident Reporting HTMLDB application that sends details of assigned calls to the assignee's email account, detailing the issue and including a URL to the relevant page in the application.
When the user clicks on the URL (appears as a link in their email) they go straight into the relevant application page (via login screen).
We use lotus notes, but I see no reason Exchange would work in the same way.
Cheers,
Rob Chalton

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