How to perform Product LOV filtering in iSupport 11.5.10

Hi
in iSupport Service Request pages , there is a product LOV field at step identify problem. This LOV is listing all the products which are coming from inventory, but we have a requirement that only specific product containing words such as %RT% should be displayed in LOV, when user clicks on LOV icon.
How to modify this LOV query to filter for the specified requirement, where i can get the qurey for this LOV.
any suggesstions please
Thanks
Chetan

Hi Tapash
I came to know as per metalink Note 308089.1, this profile option is Obsolete in iSupport 11.5.10 upgrade. Currently we are using 11.5.10 upgrade.
Then how can we make Product LOV to list products only from Install Base, right now it is listing from inventory.
There is no external profile option provided, as the profile options
Oracle iSupport: Create Service Request Product Options
Oracle iSupport: Enforce product selection
are Obsolete in iSupport 11.5.10 upgrade.
any idea plz
Thanks
Chetan

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    Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in the topic below. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information below at your own discretion.
    In an this post I will describe how to perform a classic Mac OS search and give example results. You may perform the search with or without the spotlight database. This search falls under the smart folder implementation introduced with Tiger. I have done all my testing with Mac OS 10.4.11. I assume this will work with any version of Tiger or Leopard.
    The results will be slightly different with a spotlight database on the partition and without a database on the partition. With a database, you will not see Unix hidden files. You may be able to use all of the spotlight special find features. I did not test much with the spotlight special fields. Without a database, using the special features nulls out the search and the "Search for" field seems to give the same result as using the name field.
    This search technique was obscured by all the hoopla over spotlight. Authors of Tiger books avoided mentioning the Classic search interface. When I looked in Leopard books I noticed some authors put back information on the Classic search interface.
    For testing I created these files
    For testing I created a test "z-find" folder on my Macintosh-HD, containing files and folders with various attributes, then copied it over to my Spotless flash drive. This means both searches searched for the same file names.
    I put these files on my Macintosh-HD and Spotless partitions.
    Here is the list of files:
    !http://farm3.static.flickr.com/2122/3746333451_36daa677f8.jpg?v=0!
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    Perform the Classic Mac OS search with a Spotlight database.
    {color:red}By Classic Mac OS search I mean a search on the filename and the results shown in list format.{color} How do you get to this interface?
    *Click on the Desktop to access the Finder.*
    *Click on File then click on Find. (Command-F)*
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    {color:purple}The "Search for" field on the first line is used for spotlight. Avoid using this box.{color}
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    *Change the 2nd pop down field to Contains.*
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    !http://farm4.static.flickr.com/3485/3240587496_741476de7b.jpg?v=0!
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    bash-batChmod.html
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    !http://farm4.static.flickr.com/3498/3239759755_d5ebbefe05.jpg?v=0!
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    In putting the same search in the upper right-hand-corner spotlight search and in the Search for field, I did not get the same results. The spotlight search returned a 182 items while the with Search for field returned 179 items. The Search for field seemed to miss items in the mail boxes. With the Search for search you could display spotlight results in the classic format.
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    !http://farm4.static.flickr.com/3527/3239751839_c760c46628.jpg?v=0!
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    !http://farm4.static.flickr.com/3430/3240587902_171d8d46c3.jpg?v=0!
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    Robert
    This is the 1st version of this tip. It was submitted on July 31,2009 by rccharles.
    Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

    Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in the topic below. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information below at your own discretion.
    In an this post I will describe how to perform a classic Mac OS search and give example results. You may perform the search with or without the spotlight database. This search falls under the smart folder implementation introduced with Tiger. I have done all my testing with Mac OS 10.4.11. I assume this will work with any version of Tiger or Leopard.
    The results will be slightly different with a spotlight database on the partition and without a database on the partition. With a database, you will not see Unix hidden files. You may be able to use all of the spotlight special find features. I did not test much with the spotlight special fields. Without a database, using the special features nulls out the search and the "Search for" field seems to give the same result as using the name field.
    This search technique was obscured by all the hoopla over spotlight. Authors of Tiger books avoided mentioning the Classic search interface. When I looked in Leopard books I noticed some authors put back information on the Classic search interface.
    For testing I created these files
    For testing I created a test "z-find" folder on my Macintosh-HD, containing files and folders with various attributes, then copied it over to my Spotless flash drive. This means both searches searched for the same file names.
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    !http://farm3.static.flickr.com/2122/3746333451_36daa677f8.jpg?v=0!
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    Perform the Classic Mac OS search with a Spotlight database.
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    *Click on the Desktop to access the Finder.*
    *Click on File then click on Find. (Command-F)*
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    {color:purple}The "Search for" field on the first line is used for spotlight. Avoid using this box.{color}
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    *Change the 2nd pop down field to Contains.*
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    !http://farm4.static.flickr.com/3485/3240587496_741476de7b.jpg?v=0!
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    bash-backup-inside-bash.html
    bash-backup.html
    bash-batChmod.html
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    !http://farm4.static.flickr.com/3498/3239759755_d5ebbefe05.jpg?v=0!
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    In putting the same search in the upper right-hand-corner spotlight search and in the Search for field, I did not get the same results. The spotlight search returned a 182 items while the with Search for field returned 179 items. The Search for field seemed to miss items in the mail boxes. With the Search for search you could display spotlight results in the classic format.
    I did a successful search on my fat32 flash drive.
    Perform the Classic Mac OS search without the spotlight database.
    If you turn off spotlight indexing on a volume and delete the spotlight index, then Mac OS Tiger reverts to the prior Mac OS search facility. In the preferences for spotlight, you let searching continued on the partition.
    Here is what I did:
    I installed the spotless application.
    http://www.fixamac.net/software/spot/
    I use spotless to configure spotlight. Click on disabled indexing then click on delete index files.
    !http://farm4.static.flickr.com/3527/3239751839_c760c46628.jpg?v=0!
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    I performed the search for files containing "bash-" in the name field.
    !http://farm4.static.flickr.com/3430/3240587902_171d8d46c3.jpg?v=0!
    This is the result of the search without the Spotlight databases:
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    bash-batChmod.html
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    Limitations:
    Does not search in Unix hidden folders. That is folders beginning with a period (.) .
    Sometimes will find files beginning with a period (.).
    Does not find Mac OS invisible files.
    Using the special features nulls out the search.
    The Search for field seems to give the same result as using the name field.
    Related tips:
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    man find
    man grep
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    "Here’s a simple command-line tool which uses FSCatalogSearch to search for files by name.
    usage: findfile -r <volume> <name> "
    Here is where to find: findfile.
    http://cocoacafe.wordpress.com/2007/06/17/fscatalogsearch/
    I am searching file names containing "bash-" in the directory "/Users/mac/Desktop/iMac/z-find".
    Macintosh-HD -> Applications -> Utilities -> Terminal
    mac $ ~/findfile -r /Volumes/Macintosh-HD/ "bash-" |\
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    Robert
    This is the 1st version of this tip. It was submitted on July 31,2009 by rccharles.
    Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

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