How to print #9 (return) envelopes

I have an HP officjet 8600 and am running Mac OSX 10.8. I am trying to accomplish the simple task of printing a return envelope. This is a totally common size envelope but it is not listed as one of the standard sizes within the HP settings.  I've created a document in word for mac that is the exact size of the envelope. When I go to print, whithin the print dialogue box I choose "page setup" then "custom" and I set the size to be the same as the word document. The printer brings in the envelope and then give me a "paper mismatch" error.
After spending hours with HP tech support, I was told the printers do not have the ability to print custom size paper but I find this hard to believe.  Today I installed a recently released firmware update that I hoped would fix the problem but it has not.  Is there a work around for this problem????

Hi,
To create a customer paper size:
Open the document you want to print.
Do one of the following:
Choose File > Page Setup. Choose Page Attributes from the Settings pop-up menu, and then choose Any Printer from the Format For pop-up menu. Choosing Any Printer ensures that your document can print on any printer that supports the paper size you select.
If Page Setup is not available, choose File > Print. If the Print dialog contains only two pop-up menus and some buttons across the bottom, click the disclosure triangle beside the Printer pop-up menu.
Choose Manage Custom Sizes from the Paper Size pop-up menu.
Click the Add (+) button.
Double-click the name of the paper size, and type Envelope 9.
Enter size of the Envelope in the Paper Size and Printer Margins fields, and then click OK.
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