How to prove that I bought an adobe product, installed it, but lost file and serial number..?
Hi all,
Last year, I bought the Adobe Premiere Element 11 (by downloading it, no CD), installed it on my PC and now, had a problem with my ext. backup disk. There is no way to recover the datas, which was confirmed by a lab.
However, the execution file of Adobe Premiere Element 11 was on it (ok, I know, I can downlaod it again), but i lost the registration key with it.
How can I prove that I bought the product in order to get a new licence key or registration code ?
Thank you folks for your suggestions / solutions !
Hi Ned,
That's exactly what I did, without success ! I mean, there should still exist another way to get a new registration key or a licence key...!?
Thanks for your advice.
R.
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Op 29-aug.-2014, om 23:42 heeft Jeff A Wright <[email protected]> het volgende geschreven:
I bought Photoshop CS6 Extended(education edition) for Mac. Now ik want to install it on my (new) macbook. I have the product code and serial number. I receive an error code: may be a false copy. How can I install this program?
created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
Hugo please turn off your e-mail signature.
If your serial number is listed as being valid at http://www.adobe.com/ then I would recommend obtaining a fresh copy of the installation files. You can find details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
To download a fresh copy of the installation files please see Download CS6 products.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6685617#6685617
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