How to raise OSS message for ESS query?

Hi,
Can you help me selecting correct component to raise an SAP OSS message related to ESS?
Thx

Resolved.
Edited by: Silverlines on Feb 4, 2010 9:52 AM
Edited by: Silverlines on Feb 4, 2010 10:04 AM

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Currently, if there are any errors in the ESS/MSS transactions, we get the 503 error with lot of irrelevant data to the users. We have a basic html page which says, "There is a issue-Please contact XXXX".
Is there a way to replace the standard error message with this html page ?
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STEPS TO create OSS message for sap

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How do I create OSS for SAP? Any step by step or notes related?
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If you are looking for creating an oss message with SAP follow the path
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Creation of OSS Message to SAP
Login to service.sap.com by using the link: http://service.sap.com/message
A prompt will appear asking for digital certificate authenticity.
Select ok with message
Login by providing the credentials:
Username: S000*******
Password: ******
Login by providing the credentials again:
Username:
Password:
After Logging in: select Report a product error to raise the issue
In the following page opens after selecting Report a product error:
You will find 4 options:
1.     Choose system 2. Propose solution 3. Find Solution 4. Enter Message.
1.     Choose system:
From Customer Dropdown list: Select your company
           From Product Dropdown list: select your SAP package
From Installation Dropdown list: Select the version for e.g.(0020243307 / J&J EDWA - SAP BI 7.0 (NW04S))
Enter the "box name" in System id box & Select Search
After search was performed, you can find your system name.
Select the system for which you want to create a message:
After selecting your system name you will be prompted to propose solution screen below
2. Propose solution
In Propose solution search: Enter Appropriate search term and select enter
Select appropriate component from Component list.
If you can know the component name, select it by using search option.
If you donu2019t know select the appropriate one from the list provided and select the component.
If it is BW related then select BW-WHM Data Warehouse Management from BW u2013 SAP Business information ware house
After selecting Enter - you will be prompted to find solution screen:
3. Find Solution
In Find Solution: You can use any of the search terms or SAP Notes helpful for you from the list of search terms and SAP Notes displayed and find the solution.
If no solution found .you can create a message to SAP
4. Enter Message: Select Create message
Enter Appropriate Short text and Long Text of the issue in the below Create message screen
Also provide contact details of the person who raised the issue in Long text
Enter the Error message numbers of the issue.
Provide the unique file name in the Attachment box, browse and upload the file
Select send message and the will be sent to sap message
Select inbox to check the messages sent to SAP
Closing of OSS Message
Select the OSS message from inbox or sent items
Provide the appropriate details in the information box and select Request to Close message

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How to raise OSS message for ESS query?

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