How to raise OSS

Hi,
Our company have got the SAP Marketplace Userid.
I would like to know that if i want to raise an OSS, from where exactly in the website I should go about it.
Also what information (SAP System or Company Info) should i have on-hand before raising the ticket?
Thanks
Faisal

Hi Faisal,
If you have an s-user id (S000.....) and a password, type the following URL; www.service.sap.com and select "SAP Support Portal". Once you have successfully logged on to the service market place, select "Help & Support" tab from the top left of the screen, select "report a product error" tab. From this screen it is pretty much self explanatory.
Regards,
Najib M

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Creation of OSS Message to SAP
Login to service.sap.com by using the link: http://service.sap.com/message
A prompt will appear asking for digital certificate authenticity.
Select ok with message
Login by providing the credentials:
Username: S000*******
Password: ******
Login by providing the credentials again:
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Password:
After Logging in: select Report a product error to raise the issue
In the following page opens after selecting Report a product error:
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1.     Choose system 2. Propose solution 3. Find Solution 4. Enter Message.
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From Customer Dropdown list: Select your company
           From Product Dropdown list: select your SAP package
From Installation Dropdown list: Select the version for e.g.(0020243307 / J&J EDWA - SAP BI 7.0 (NW04S))
Enter the "box name" in System id box & Select Search
After search was performed, you can find your system name.
Select the system for which you want to create a message:
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2. Propose solution
In Propose solution search: Enter Appropriate search term and select enter
Select appropriate component from Component list.
If you can know the component name, select it by using search option.
If you donu2019t know select the appropriate one from the list provided and select the component.
If it is BW related then select BW-WHM Data Warehouse Management from BW u2013 SAP Business information ware house
After selecting Enter - you will be prompted to find solution screen:
3. Find Solution
In Find Solution: You can use any of the search terms or SAP Notes helpful for you from the list of search terms and SAP Notes displayed and find the solution.
If no solution found .you can create a message to SAP
4. Enter Message: Select Create message
Enter Appropriate Short text and Long Text of the issue in the below Create message screen
Also provide contact details of the person who raised the issue in Long text
Enter the Error message numbers of the issue.
Provide the unique file name in the Attachment box, browse and upload the file
Select send message and the will be sent to sap message
Select inbox to check the messages sent to SAP
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Select the OSS message from inbox or sent items
Provide the appropriate details in the information box and select Request to Close message

How to raise OSS message for ESS query?

Hi,
Can you help me selecting correct component to raise an SAP OSS message related to ESS?
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Resolved.
Edited by: Silverlines on Feb 4, 2010 9:52 AM
Edited by: Silverlines on Feb 4, 2010 10:04 AM

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Please send me path how to refer OSS notes
Rajesh

Hi Rajesh,
OSS NOTES: ONLINE SERVICE SUPPORT.
This was provided by SAP. if you have any issue for which you dont find solution for this kind of things you can put a note to SAP in www.service.sap.com for which you should have user id and Password provided by the company
SAP Notes give you instructions on how to remove known errors from SAP Systems. They include a description of the symptoms, the cause of the error, and the SAP Release and Support Package level in which the error occurs.
Depending on the type of error, an SAP Note may also include:
Workarounds
Descriptions of how to correct repository objects in the ABAP workbench, known as correction instructions
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You can access SAP Notes both from the SAP Service Marketplace and SAPNet - R/3 Frontend.
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The OSS note is the official SAP note, which is available on the marketplace. You can search for the note on https://websmp109.sap-ag.de/notes (or https://portal.wdf.sap.corp/home ---> Service Marketplace-). The note 80183 contains the information regarding the pricing. #
Visit the following link for information regarding SAP Notes:
http://help.sap.com/saphelp_nw04/helpdata/en/b8/3cf839fd35384de10000000a11402f/frameset.htm
<REMOVED>,
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Hi Arun,
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T Code : SM62 --> To Create an Event.
T Code : SE38 --> To Create an ABAP Program
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Related links:
http://help.sap.com/saphelp_sem40bw/helpdata/EN/86/6ff03b166c8d66e10000000a11402f/frameset.htm
http://help.sap.com/saphelp_sem40bw/helpdata/EN/86/6ff03b166c8d66e10000000a11402f/frameset.htm
http://help.sap.com/saphelp_sem40bw/helpdata/EN/86/6ff03b166c8d66e10000000a11402f/frameset.htm
http://help.sap.com/saphelp_sem40bw/helpdata/EN/86/6ff03b166c8d66e10000000a11402f/frameset
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for more details refer these
refer these link for more details about Alert
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/people/aravindh.prasanna/blog/2005/12/24/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-2
/people/aravindh.prasanna/blog/2006/02/20/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-3
/people/sap.user72/blog/2005/01/14/alert-management--improving-monitoring-of-your-landscape
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
You have to do SMTP Configuration for EMail and SMS.....
http://help.sap.com/saphelp_nw04/helpdata/en/af/73563c1e734f0fe10000000a114084/content.htm
Alerts
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-stepCheck out these:
RWB- Alert Configuration LInk isnot working
Unable to login into Alert configuration
Get all the details here
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/people/sap.user72/blog/2005/11/24/xi-configuring-ccms-monitoring-for-xi-part-i
/people/sap.user72/blog/2005/12/05/xi-grmg-customizing-for-xi-ccms-heartbeat-monitoring-part-ii
/people/aravindh.prasanna/blog/2006/02/20/configuring-scenario-specific-e-mail-alerts-in-xi-ccms-part-3
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transaction handling in XI
/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated
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SCOT
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See this link : http://help.sap.com/saphelp_nw70/helpdata/en/da/a3a7408f031414e10000000a1550b0/frameset.htm
heck this weblogs on creating them and troubleshooting:
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--troubleshooting-guide
/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/9418d690-0201-0010-85bb-e9b2c1af895b
/people/michal.krawczyk2/blog/2005/09/09/xi-alerts--step-by-step
Further reference
http://help.sap.com/saphelp_nw04/helpdata/en/80/942f3ffed33d67e10000000a114084/content.htm
Also suggested go through the blog:Alerts with variables from the messages payload
/people/michal.krawczyk2/blog/2005/03/13/alerts-with-variables-from-the-messages-payload-xi--updated
/people/bhavesh.kantilal/blog/2006/07/25/triggering-xi-alerts-from-a-user-defined-function
/people/ginger.gatling/blog/2005/12/02/innovative-ways-to-use-alerts
/people/matt.kangas/blog/2006/06/27/personalized-alert-delivery
U may proceed in the following ways:
1. Reduce the securit settings of ur browser and enable the cookies
2. Try to SSO enable ur scenario
Have a look here:
SAP Note 840849
The configuration required as per ur patch level
SAP Note 913858
Check out these:
RWB- Alert Configuration LInk isnot working
Unable to login into Alert configuration
Thanks !!

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Hi, morning all,
I want to know how to apply OSS notes and how to use it, pls help me.
Thanks.

Applying OSS note is a critical activity in the system. Usually this task is carried out by the basis, as they maintain the system and the notes, support packs, etc.
A OSS note has potential to impact the system in several ways. So it is better to work with the basis if you need to apply a OSS note to be applied.
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