How to re-download my programs?

I had my computer whipped and now they wont let me redownload my programs even though I have all the serial numbers. Also would like to point out they have help lines 24/7 hotlines for buying but not for helping clients...

they wont let me redownload my programs
Which programs exactly? Which versions? Mac or Windows?
The more info you provide, the more help you'll get.
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