How to re-install Versamail that came with my T/X?

Hi all...I am having problems getting an email address for Palm support, because I have an issue gettibg VersaMail installed back on my palm T/X...
VersaMail came with my palm T/X.  I have the setup cd.  What started happening yesterday is everytime I went and opened up VersaMail within seconds it was causing my palm T/X to soft reset itself.  I wasn't able to open it up anymore.  Could this have been from a virus in an email I may have opened on it????  Anyway, I thought since my T/X came with VersaMail installed, I could delete it from my unit and then reisntall off the disc.  HOWEVER, I have checked the disc for additional software, and VersaMail is not listed.  Under a second section, there is How To Set Up Mail...and it walks you through setting up a versmail account, and I enetered all the info and hotsynced, but nothing on my palm!  I assume this is because I can't find the original software for the versamail.  Anyway, I am confused.  Can anyone advise me?
Thank you...
(or anyone know an email address to palm support???????? they seem to keep one hidden on their website, at least where I have checked...)
Post relates to: Palm TX
This question was solved.
View Solution.

Hi, and welcome to the Palm Community Forums.
If you deleted VersaMail from the TX, the way to restore it is to perform a Hard Reset.  VersaMail is part of the device's ROM which, when you Hard Reset the device, it will restore everything that was pre-installed including VersaMail.
My guess is that an email account became corrupted, causing the app to crash the TX.
Hopefully you have been Hotsyncing your TX to your desktop, because doing a Hard Reset will wipe everything and set the TX up in factory state.  This article discusses the various types of Reset for different Palm devices:
http://tinyurl.com/zlwza
Let us know if this solves the issue.  (BTW, there is no email support provided by Palm...there is live chat, telephone support ($$ unless you are still within warranty), and these forums.
Good luck,  and let us know if this helps.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

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