How to re-set my security questions

I have gone through the steps to re-set my security questions because I forgot one answer but for some reason I am not getting the option to use the alternative email. Can anyone help?

You need to use your rescue e-mail, not your 'alternative' e-mail.
http://support.apple.com/kb/ht5312

Similar Messages

  • How do I set up security questions on iTunes?

    Ever since I updated to the now older version of iTunes I need to answer security questions to purchase music and apps.  I never set up any questions to be asked let alone provide the answers.  I have no idea what to do.  I've tried to contact apple, but all i get is some "tech" guy reading from a manual that the security is in place, blah blah blah, and that I must have forgotten my answers.  Putting this on me!  This is frustrating!  can someone help or at least send me in the right direction.  Thanks a bunch!

    The Three Best Alternatives for Security Questions and Rescue Mail
         1.  Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.
    A substitute for using the security questions is to use 2-step verification:
    Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

  • How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

    How do I change my security questions and answers without setting up a new account. I can't remember the answers to the questions that they ask.

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • HT5312 I don't remember ever setting up security questions.  How can I set them up or change them

    How can I setup (or change) security questions.  I don't remember ever setting up security questions but it asks me questions and I can't purchase anything because there are no answers.

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if this user tip helps you get the questions reset : https://discussions.apple.com/docs/DOC-4551
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then try Apple ID Account Security
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

  • Why does the App Store keep telling me I've got to set three security questions? And how do I Make them?

    Every time I try to download a new app, a pop-up comes up telling me to set three security questions. And when I try to set them using the provided link it takes me to a page and keeps asking for my password even after I enter it in multiple times. So, is there another way to set my security questions or is there a way to just get rid of the pop-ups? Thanks.

    This is for additional security to protect your Apple ID.
    Try setting your security questions for your Apple ID with a browser on your computer instead.
    https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/

  • How do I re-set my security questions?

    If I have forgotten my security question answers how do I reset the security questions?

    Welcome to the Apple Community.
    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    If you are in a region that doesn't have international telephone support try contacting Apple throughiTunes Store Support.

  • How can you change your security question for I tunes?

    How can you change your security question for I tunes?

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page give you a reset link on your account : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • Am being prompted to enter security questions when making a purchase on my new IPad.  I don't believe I have ever setup security questions on my apple id.  How to I create new security questions?

    I am being prompted to enter security questions when making a purchase on my new IPad.  I don't believe I have ever setup security questions on my apple id.  I have tried logging into my apple id and have chosen the security and priviacy settings to set up security questions.  However I am prompted to enter answers to security questions and am told they don't match.  How to I create new security questions or reset them? 

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104011)

  • How do you reset your security question if you dont remember the email with it?

    I wanna reset my security questions but I don't remember the email with it because its not the same email as my apple id. Could someone please help me

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • How can I reset my security questions?

    In January 2012, I bought an iPod Touch 4th Generation, and used it about a year and a half. During this time, I got quite a few gift cards from family members, but I never really used the money, even though I redeemed it. Due to some misunderstandings, said iPod was lost for about another year and a half, but I was finally able to get it back a few days ago. However, during the time it went missing, I had logged into iTunes on my computer to update some information, including my email address. Since I hadn't used it for so much time, when I logged into iTunes on the iPod, it was still displaying the old email, so I logged in again. But when I try to buy something with the unused money from the giftcards, it asks me to answer the security questions. Here's the deal: I don't remember the answers [matter of fact, I don't remember setting them up in the first place] and I also hadn't set up a recovery account, and it's not like I can check to see if I saved the info anywhere, since the computer I was using at that time died out shortly after I lost said iPod. Is there anything I can do to reset my security questions? And even if I have to contact customer service, is there anything I can do to prove my identity?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • How do you change your security question to buy songs?

    how do you change your security question to buy songs?

    If you mean that you've forgotten them, then if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use

  • HT201303 How do you change your security question?

    How do you change your security question for iTunes?

    If you can remember them then you can login here and change them : https://appleid.apple.com
    If you don't know them and you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.
    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)

  • Can anyone help me by explaining how i can reset my security questions?

    I have forgotten my security questions. if anyone could help it would be great thanks?

    Forgotten Security Questions/Answers
    You need to contact Apple by:
    1 - Use the Express lane and start here:
    https://expresslane.apple.com
    then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
    or
    Apple - Support -form iTunes Store - Contact Us
    2 - Call Apple in your country by getting the number from here:
    http://support.apple.com/kb/HE57
    or          
    Apple ID: Contacting Apple for help with Apple ID account security
    3 - Use your rescue email address if you set one up
    Rescue email address and how to reset Apple ID security questions
    For general  information see:
    Apple ID: All about Apple ID security questions

  • I did not set up security questions and now all of a sudden I am being asked to answer. What the heck?

    Why, all of a sudden am I getting asked to answer security questions I never set up in the first place. I have never given credit card info, didn't need to because I have some iTunes Gifts to redeem. This is very frustrating!

    The Three Best Alternatives for Security Questions and Rescue Mail
        1. Use Apple's Express Lane.
              Go to https://expresslane.apple.com ; click 'See all products and services' at the
              bottom of the page. In the next page click 'More Products and Services, then
              'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
              ID security questions' and click 'Continue'. Please be patient waiting for the return
              phone call. It will come in time depending on how heavily the servers are being hit.
         2.  Call Apple Support in your country: Customer Service: Contact Apple support.
         3.  Rescue email address and how to reset Apple ID security questions.

  • How do I change my security questions if I 4got them

    i 4got my security questions and i dont know where to go to change them

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

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