How to reboot a macbook pro that stops at grey screen

My wife's macbook pro, 2010 circa, is not rebooting.  With three attempted power-ups she gets a grey screen with the Apple logo...

In answer to your question, have you tried using
Disk Utility?
   1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
   2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
      Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
   3. Click the First Aid tab.
   4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
   5. Select your Mac OS X volume.
   6. Click Repair. Disk Utility checks and repairs the disk.
Then, if you can, reboot to your internal drive and repair permissions.
http://docs.info.apple.com/article.html?path=Mac/10.7/en/mchlp2889.html

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