How to record AutoAttendant Unity Express 8.6

Hi,
I was wondering how to record an AutoAttendant message in Unity Express 8.6? I would rather call into the system to do it rather than create a .wav file and upload it.
I think there is a way to call in and record it but I sure have not found out how. I was reading about the AvT system but not sure how to use that either.

HI Suresh,
Thanks for reply,
1)i have create the one CTI route point in CUCM, add one dn no:8000 and check the forward all checkbox.
2) I have upload the greeting through System----> Prompts
3) Create one Script(aascript.aef), System---Script--map to .wav greeting
4) Go to Voice mail option--Voice mail--- Click on -autoattedant--add to call-in no:8000 and script.--Save.
but i am dailing 8000, it says---there is no mail box is creating this number.
please help on this any configuration are missing.
thanks & regards,
Johnson.

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Unity Express 1.1.1 AutoAttendant

Has anyone messed around with autoattendant scripts for Unity Express?
I have a customer who would like the autoattendant to function as follows:
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The part that im am having trouble with is dialing the extension at any time.
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Thanks
Frank

HI Suresh,
Thanks for reply,
1)i have create the one CTI route point in CUCM, add one dn no:8000 and check the forward all checkbox.
2) I have upload the greeting through System----> Prompts
3) Create one Script(aascript.aef), System---Script--map to .wav greeting
4) Go to Voice mail option--Voice mail--- Click on -autoattedant--add to call-in no:8000 and script.--Save.
but i am dailing 8000, it says---there is no mail box is creating this number.
please help on this any configuration are missing.
thanks & regards,
Johnson.

How can I create a call menu on Unity Express?

Hi everyone...
Is anybody know where can I find a tech note for a menu answering option in Unity Express.
thanks

Hello Juan
please refer to this link, let me know if this help
call-flow section and scrpting through achieve this
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml
Br,
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Hello, I have Cisco Unity Express 8.6 with autotattendant with the default call flow, for example:
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I have a Cisco Unity Communications Manager rel 9.1.2 that supports a remote location with a Unity Express rel 8.6.6 voice mail service module in the voice gateway to insure if WAN goes down the location still has voice mail. We have Voice Mail to E-Mail working. The problem is that when the e-mail with the voice mail is deleted the message stays in the Unity Express Voice Mail Box. All of our local users on the same Call Manager Cluster using a local Unity Connection Cluster rel 9.1.2 have the voicemails deleted when the e-mail is deleted.
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There is Cisco ISR 2821 with CME 7.1 and Cisco Unity Express 3.2.
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I do following (GUI):
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Process with success:
unzip the packet in: C:\APEX
1. Install:
@apexins SYSAUX SYSAUX TEMP /i/
2. Change to password:
@apxchpwd,
3. Run apex_epg_config.sql
On windows:
@apex_epg_config.sql (page 30, the guide of intallation)
Important:Replace SYSTEM_DRIVE:\TEMP by C:
E.g.: @apex_epg_config C:
After this, follow the next steps
4. ALTER USER ANONYMOUS ACCOUNT UNLOCK;
Finish! Just execute apxldimg.sql script if you is upgrading from a preview release.
Now try the connect on the browser IE6 o later:
http://localhost:8080/apex/apex_admin
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Edited by: [email protected] on 10/03/2009 11:59

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Unity Express 8.6 custom script not working properly

Hello!
I'm having an issue with a custom auto-attendant script for Unity Express 8.6.6.
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Call to 2699 is sent to CUE, which is set to answer with the auto-attendant script.
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If outside business hours, a prompt stating office is closed is played, and call is forwarded to 2601.
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My first version had a Business Hours object, with a schedule parameter set so that the schedule could be chosen in the CUE GUI. This script did not appear to work properly, as the AfterHours option was always selected by the script. My current version removed this object and replaced it with manual Time-and-Day objects, but the same behavior as above occurs – the AfterHours option is always selected.
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I read through the document, and it says that the atrace.log file that is generated is not cleartext. Is there any application I can use to read the traces I generate?
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3700 05/25 14:26:12.254 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=188,Step Class=com.cisco.wfframework.steps.core.StepComment,Step Description= /* Open/Closed check */
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : /* Open/Closed check */
3700 05/25 14:26:12.255 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=261,Step Class=com.cisco.wf.steps.ivr.DayOfWeekStep,Step Description=Day of Week
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : Day of Week
3700 05/25 14:26:12.255 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=275,Step Class=com.cisco.wfframework.steps.core.StepGoto,Step Description=Goto AfterHours
3700 05/25 14:26:12.255 ACCN ENGN 0 Execute step of Task 19000000034 : Goto AfterHours
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=37,Step Class=com.cisco.wfframework.steps.core.StepLabel,Step Description=AfterHours:
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : AfterHours:
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=228,Step Class=com.cisco.wfframework.steps.core.StepComment,Step Description= /* Play VTG_Closed prompt ... */
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : /* Play VTG_Closed prompt ... */
3700 05/25 14:26:12.256 ACCN APMG 0 EXECUTING_STEP:Executing a step: Application=App[name=autoattendant,type=Cisco Script Application,id=1,desc=autoattendant,enabled=true,max=2,valid=true,cfg=[ApplicationConfig[,name=autoattendant,id=1,type=Cisco Script Application.description=autoattendant,enabled=true,sessions=2,script=SCRIPT[aa_vtgnwd.aef],access=0,privilege=1,script=SCRIPT[aa_vtgnwd.aef]]]],Task id=19000000034,Step id=214,Step Class=com.cisco.wf.steps.ivr.OutputStep,Step Description=Play Prompt (--Triggering Contact--, pAfterHours)
3700 05/25 14:26:12.256 ACCN ENGN 0 Execute step of Task 19000000034 : Play Prompt (--Triggering Contact--, pAfterHours)
It appears as though the script engine is seeing the Day of Week object, acknowledging it without somehow doing anything with it, and then choosing a "goto AfterHours" step within that object and playing that prompt, which is consistent with the behavior we're seeing.
Any thoughts?

Bussines Hours shedule in unity express does not work properly

Hi,
End user has a unity express 8.0.5 version. I created an script with Editor Express where I defined a Bussines Hours Shedule.
I have noticed that sometimes the main menu prompts is played eventhough is not a working hours.Other times Bussiness Closed promts is played correctly but after it the main menu prompt is played (I expected to finish the script when the Bussiness Closed prompt is played).
I have checked several times but the problems remains, I do not know why. I attach the screen shot of script.
regards

You can ask advice at this forum.
*http://stackoverflow.com/questions/
It looks that the code that calculates the menu width and position isn't triggered unless you resize the window (changing the width 1px by dragging the border or zooming the page works), so the menu flyout still has the default setting.
I see:
<pre><nowiki><ul style="width: 51px; left: 1100px; display: none;" class="sub-container flmenu">
</nowiki></pre>
After a resize this changes to:
<pre><nowiki><ul style="width: 898px; left: 252px; display: none;" class="sub-container flmenu">
</nowiki></pre>
I don't know how this onresize event ($(window).on('resize', function()) would have to be triggered to initialize the menu properly.

AIM Unity Express recovery

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I reload, reset, shutdown and I can not log in, I can not even ping to the CUE, when I try to shutdown the module it says that the shutdown is not complete and when I start a session it stays there doing nothing.
The worst of this is that I think the data is missing or lost, how can I recover to upload the system to the compactflash memory card??
Very urgent, please need help.
Thanks.

The last info I got, is that the CompactFlash is damage, I receive the message:
Not a cisco supported CF. Please use cisco supported CF and reinstall the software.
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Unity Express VoiceView

Hi,
I have Unity Express 8.0.5 integrated with CUCM 8.0.3.21900-8
Everything is working ok with the exception of VoiceView Express.
I can login ok and browse the menus but when I try to listen to or record a message I get the following on the phone screen:
Report this error to your system administrator. IOException: Connection refused
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If it ever gets beyond configuration, this is what TAC will ask for...
1.
       Make sure the system is otherwise idle.
2.    Enable “trace voiceview all”, “trace voiceview-ccn all”.
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Run "sh trace buffer tail" on CUE.
Make the simplest call to demonstrate your problem.
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Cisco Unity Express 8.x - sending voicemail to email address (CME+CUE)

Hi Team,
I know might this is very common question for you all.
Can Cisco Unity Express send voicemail to an email address? If yes, any additional software license required for the same?
Could you plesae provide me the steps how to implement.
Thanks,
Nirmal

Nirmal,
There is no extra license needed to support the email notification feature. There are two method available in CUE, IMAP or standard email notification.
With IMAP, the if the user deletes the email in their inbox, it will get deleted in their voicemail box. With standard email notification, no action taken by the user in with email will translate to their voicemail.
Below are the links to the admin guide mentioned by Paolo.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/voicemail/6MsgNotf.html
-Felipe

Unity Express -VMIVR-PORT activation

Hi,
I am having a cisco ISM-SRE-300-K9 with unity express 8.6 running on it. While verifying the licence I saw there is a VMIVR-PORT 2 nos(show in RED colour below) which is shown as Inactive. The part shown in Blue colour is currently active...
Can any one please guide me how to activate these ports.
VM-01# show license all
License Store: Primary License Storage
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Inactive
        License Count: 2 / 0
        License Priority: Medium
License Store: Primary License Storage
StoreIndex: 1 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 35 /35
        License Priority: Medium
License Store: Primary License Storage
StoreIndex: 2 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 4 /4
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 600 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 60 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 60 / 0
        License Priority: None AEDBI-VM-01# show license all
License Store: Primary License Storage
StoreIndex: 0 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Inactive
        License Count: 2 / 0
        License Priority: Medium
License Store: Primary License Storage
StoreIndex: 1 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 35 /35
        License Priority: Medium
License Store: Primary License Storage
StoreIndex: 2 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 4 /4
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 600 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 60 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period: 8 weeks 4 days
            Evaluation period left: 8 weeks 4 days
        License Count: 60 / 0
        License Priority: None
Faizal

Hi,
If you refer to the link below you'll see the you can change the priority to
the license with the command:
service-module# license modify priority VMIVR-PORT high
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a0080b7a104.shtml
Regards,
Tere.
If you find this post helpful, please rate!

Unity Express 8.6 license doubts

Hi,
I have one cisco 2911 with SM-SRE-700-k9 for CUE 8.6 but the software didn't came installed on SRE Module.
So i have to install software CUE 8.6 in module. how do i activate the following or i should have received?
Included:FL-CUE-NR-PORT-2
Cisco
Unity Express License - Non Re-hostable - 2 Port
In only need auto-atendant feature and i need 8 ports, so i buy 3 x FL-CUE-POR-2
and i was countig with FL-CUE-NR-PORT-2.
FL-CUE-PORT-2
After i instaled first FL-CUE-POR-2 , then for the other two i receveid % Error: New count is less than existing count.% I have already reloaded module
show license all - >(shows 6 VMIVR-PORT could be that 4 of this license are FL-CUE-NR-PORT-2 as this is 2911 platform?)
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StoreIndex: 0 Feature: VMIVR-PORT Version: 1.0
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License Count: 6 / 0
License Priority: Medium
License Store: Evaluation License Storage
StoreIndex: 0 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 1 Feature: VMIVR-PORT Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
License Store: Evaluation License Storage
StoreIndex: 2 Feature: VMIVR-IVR-SESS Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
Also shoul i have any mailbox license to autotendant work?
Thank you
Best Regards
MC

Hi,
Keep the following outputs from the CUE module handy and contact TAC once you have the details regarding the license.
“sh license”, “sh license udi”, Cisco SO#”
thanks,
Gomahthy.

Unity Express 7.0 demo license

Does anyone know how to get a demo license, or activate the embeded license for Unity Express 7.0. I see lots of articles about 7.1. All them have you use the commands starting with "license". If I do a ? at the executive prompt, or config terminal of the service module, "license" is not an option. I dont see a way to add a license at all.
Specifically I'm running 7.0.6.

I found it.
software install clean url
You can download the license in the same spot on Cisco's site that you download the software.

How to record AutoAttendant Unity Express 8.6

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