How to recover from a lost trust relationship (or zone configuration) between the linux ZCM agent to the Primary Zone server running on the same machine?
I have tried:
zac retr, which fails as it says there is no zone to which this agent
is connected
zac reg, which fails because of error 34 Invalid device authentication
information
zac rereg GUID, which fails because of missing zone (as zac retr)
zac unr, which fails because of the same error.
zac ci shows the correct certificates
almost everything is working except registration refresh and location
refresh.
What to do in this situation?
ZCM 11.2 with latest update (Monthly update 1)
W. Prindl
This was yesterday resolved by NTS - you see the "quick" resolution
time of NTS if you subtract the date of the initial post from the date
of this post - with an absolutely simple trick, which obviously nobody
did know of. The support engineer got it from the developer team.
There is a switch in the
/opt/novell/zenworks/share/tomcat/webapps/zenworks-registration/WEB-INF/
config.xml configuration file, with which you can switch authentication
off for device registration.
You just need to add <Authenticate>false<\Authenticate> into the only
configuration this file contains.
This suppresses the error 34 on device registration and the device gets
registered correctly upon restart of the zenworks suite. After this is
done one can change back the above mentioned file to the original state
and restart the zenworks suite again.
The solution was really easy to deploy - the time till this resolution
was found was IMO too long.
W. Prindl
W_ Prindl wrote:
>I have tried:
>
>zac retr, which fails as it says there is no zone to which this agent
>is connected
>
>zac reg, which fails because of error 34 Invalid device authentication
>information
>
>zac rereg GUID, which fails because of missing zone (as zac retr)
>
>zac unr, which fails because of the same error.
>
>zac ci shows the correct certificates
>
>almost everything is working except registration refresh and location
>refresh.
>
>What to do in this situation?
>
>ZCM 11.2 with latest update (Monthly update 1)
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