How to recover my microsoft office 2011?
i bought microsoft office 2011 from apple store and install to my mac pro. after one yeat all of the sudden i can not operate and i can't open all my office software. i am trying to update i can't. what can i do? please help me.
thank you
Hello hart1303,
Thanks for using Apple Support Communities.
From your post I understand you have made an in-app purchase in one of the Microsoft Office apps, and have not received your subscription service. In order to resolve this issue, please follow the steps below to report a problem with that purchase:
To report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase, follow these steps:
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Take care,
Alex H.
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This is the error that office applications gave:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2015-03-24 04:26:06 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.3.9.131030
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00005a87
Blame Module Name: MicrosoftOffice
Blame Module Version: 14.3.9.131030
Blame Module Offset: 0x00076f59
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Thread 0 crashed:
# 1 0x954d2a87 in _objc_msgSend + 0x00000017 (libobjc.A.dylib + 0x00005a87)
# 2 0x9672ba63 in __CFAutoreleasePoolPop + 0x00000033 (CoreFoundation + 0x00032a63)
# 3 0x906cde16 in -[NSAutoreleasePool release] + 0x0000007D (Foundation + 0x00065e16)
# 4 0x02a3cf59 in MsoLaunchFileNewExperience(_FNEAppID, IMsoFileNewUser*) + 0x00000413 (MicrosoftOffice + 0x00076f59)
# 5 0x007256ec in _wdCommandDispatch + 0x0019C5DC (Microsoft Word + 0x007146ec)
# 6 0x00283ef6 in __mh_execute_header + 0x00272EF6 (Microsoft Word + 0x00272ef6)
# 7 0x00282a10 in __mh_execute_header + 0x00271A10 (Microsoft Word + 0x00271a10)
# 8 0x002a51ed in __mh_execute_header + 0x002941ED (Microsoft Word + 0x002941ed)
# 9 0x0030b1f1 in __mh_execute_header + 0x002FA1F1 (Microsoft Word + 0x002fa1f1)
# 10 0x0003a551 in __mh_execute_header + 0x00029551 (Microsoft Word + 0x00029551)
# 11 0x00013aa5 in __mh_execute_header + 0x00002AA5 (Microsoft Word + 0x00002aa5)
# 12 0x04d1ec85 in __WlmMain + 0x00000061 (WLMKernel + 0x00004c85)
# 13 0x000131c5 in __mh_execute_header + 0x000021C5 (Microsoft Word + 0x000021c5)
# 14 0x00013176 in __mh_execute_header + 0x00002176 (Microsoft Word + 0x00002176)
X86 Thread State:
eax: 0x7bc74ad0 ebx: 0x906cdda7 ecx: 0x97c84eb0 edx:0xe7bc7450
edi: 0x7a32302c esi: 0x7a323000 ebp: 0xbffe8d88 esp:0xbffe8b38
ss: 0x00000023 eip: 0x954d2a87 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010202
Thread 1:
# 1 0x930379ae in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x000159ae)
# 2 0x958b57a9 in __dispatch_mach_notify_source_init + 0x00000000 (libdispatch.dylib + 0x000047a9)
X86 Thread State:
eax: 0x0000016b ebx: 0xb0080700 ecx: 0xb00805ac edx:0x930379ae
edi: 0x00000000 esi: 0x958b58a1 ebp: 0xb0080718 esp:0xb00805ac
ss: 0x00000023 eip: 0x930379ae cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 2:
# 1 0x930370ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x994fae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
# 3 0x994e2daa in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000daa)
X86 Thread State:
eax: 0x00100170 ebx: 0x994facc7 ecx: 0xb0102f6c edx:0x930370ee
edi: 0xb0103000 esi: 0xb0103000 ebp: 0xb0102f88 esp:0xb0102f6c
ss: 0x00000023 eip: 0x930370ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 3:
# 1 0x930370ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x994fae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
# 3 0x994e2daa in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000daa)
X86 Thread State:
eax: 0x00100170 ebx: 0x994facc7 ecx: 0xb0184f6c edx:0x930370ee
edi: 0xb0185000 esi: 0xb0185000 ebp: 0xb0184f88 esp:0xb0184f6c
ss: 0x00000023 eip: 0x930370ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 4:
# 1 0x93036c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x99582877 in _sleep$UNIX2003 + 0x00000042 (libsystem_c.dylib + 0x000a0877)
# 3 0x0274a992 in _MerpCreateSession + 0x00000B3F (merp + 0x00003992)
# 4 0x0274a05e in _MerpCreateSession + 0x0000020B (merp + 0x0000305e)
# 5 0x02749fe9 in _MerpCreateSession + 0x00000196 (merp + 0x00002fe9)
# 6 0x0274b586 in _MerpCreateSession + 0x00001733 (merp + 0x00004586)
# 7 0x994f85b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
# 8 0x994e2dce in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000dce)
X86 Thread State:
eax: 0x0000014e ebx: 0xb0206ae8 ecx: 0xb0206a7c edx:0x93036c72
edi: 0x9958299a esi: 0xb0206ae0 ebp: 0xb0206ac8 esp:0xb0206a7c
ss: 0x00000023 eip: 0x93036c72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 5:
# 1 0x930370ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
# 2 0x994fae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
# 3 0x994e2daa in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x00000daa)
X86 Thread State:
eax: 0x00100170 ebx: 0x994facc7 ecx: 0xb0288f6c edx:0x930370ee
edi: 0xb0289000 esi: 0xb0289000 ebp: 0xb0288f88 esp:0xb0288f6c
ss: 0x00000023 eip: 0x930370ee cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 6:
# 1 0x93036c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
# 2 0x90707935 in +[NSThread sleepForTimeInterval:] + 0x00000097 (Foundation + 0x0009f935)
# 3 0x022384d8 in _RegisterWindowForMouseMoveEvents + 0x000003F3 (MicrosoftComponentPlugin + 0x0000c4d8)
# 4 0x90706448 in -[NSThread main] + 0x0000002D (Foundation + 0x0009e448)
# 5 0x907063cb in ___NSThread__main__ + 0x00000574 (Foundation + 0x0009e3cb)
# 6 0x994f85b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
# 7 0x994e2dce in _thread_start + 0x00000022 (libsystem_c.dylib + 0x00000dce)
X86 Thread State:
eax: 0x0000014e ebx: 0xb030a500 ecx: 0xb030a46c edx:0x93036c72
edi: 0x9958299a esi: 0x00000000 ebp: 0xb030a4b8 esp:0xb030a46c
ss: 0x00000023 eip: 0x93036c72 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 7:
# 1 0x00000000 in ( + 0x00000000)
# 2 0x00000000 in ( + 0x00000000)
X86 Thread State:
eax: 0x00000000 ebx: 0x00000000 ecx: 0x00000000 edx:0x00000000
edi: 0x00000000 esi: 0x00000000 ebp: 0x00000000 esp:0x00000000
ss: 0x00000023 eip: 0x00000000 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x00000023 eflags:0x00000200
Loaded modules:
0: Microsoft Word (14.3.9.131030 Reg=en Loc=0x0409: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: mbukernel (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbukernel.framework/Versions/14/mbukernel
2: MicrosoftSetupUI (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
3: MicrosoftComponentPlugin (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPl ugin
4: Netlib (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Netlib.framework/Versions/14/Netlib
5: MicrosoftOLE (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
6: MicrosoftOLEAutomation (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
7: merp (2.2.4.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/merp.framework/Versions/14/merp
8: MSXML (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MSXML.framework/Versions/14/MSXML
9: MicrosoftOffice (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
10: OfficeArt (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/OfficeArt
11: MicrosoftOleo (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
12: MicrosoftMathFont (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
13: MicrosoftChartPlugin (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
14: MicrosoftPTLS (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
15: MsgrLibClient (8.0.0.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MsgrLibClient.framework/Versions/14/MsgrLibClient
16: MBURibbon (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MBURibbon.framework/Versions/14/MBURibbon
17: MViewLib (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MViewLib.framework/Versions/14/MViewLib
18: WLMUser (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMUser.framework/Versions/14/WLMUser
19: WLMGraphicsDevice (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice
20: WLMKernel (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMKernel.framework/Versions/14/WLMKernel
21: Gfx (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Gfx.framework/Versions/14/Gfx
22: SmartArt (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/SmartArt.framework/Versions/14/SmartArt
23: MicrosoftCloudServices (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework/Versions/14/MicrosoftCloudServices
24: mbustrings (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbustrings.framework/Versions/14/mbustrings
25: mbulocale (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbulocale.framework/Versions/14/mbulocale
26: wlmstrings (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/wlmstrings.framework/Versions/14/wlmstrings
27: CocoaUI (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/CocoaUI
28: MicrosoftOfficeDRM (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOfficeDRM.framework/Versions/14/MicrosoftOfficeDRM
29: ThreadPool (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/ThreadPool.framework/Versions/14/ThreadPool
30: MicrosoftMenuLibrary (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMenuLibrary.framework/Versions/14/MicrosoftMenuLibrary
31: StdUrlMoniker (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/StdUrlMoniker.framework/Versions/14/StdUrlMoniker
32: Uniscribe (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Uniscribe.framework/Versions/14/Uniscribe
33: mbuinstrument (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbuinstrument.framework/Versions/14/mbuinstrument
34: WinCrypto (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinCrypto.framework/Versions/14/WinCrypto
35: mbupgx.dylib: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib
36: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
37: molc (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/molc.framework/Versions/14/molc
38: WebKit (8536.30.1 Reg=English Loc=0x0000: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
39: mbunamedstrings (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbunamedstrings.framework/Versions/14/mbunamedstrings
40: CocoaTooltipParser (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaTooltipParser.framework/Versions/14/CocoaTooltipParser
41: WebCore (8536.30.2 Reg=English Loc=0x0000: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
42: DocEx (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/DocEx.framework/Versions/14/DocEx
43: WinHttp (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinHttp.framework/Versions/14/WinHttp
44: MicrosoftCredui (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCredui.framework/Versions/14/MicrosoftCredui
45: MicrosoftDDCS (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftDDCS.framework/Versions/14/MicrosoftDDCS
46: WinAPIUI (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinAPIUI.framework/Versions/14/WinAPIUI
47: MicrosoftCSI (14.3.9.131030 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/MicrosoftCSI
48: MetEx (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MetEx.framework/Versions/14/MetEx
49: MicrosoftFBA (14.3.9.131030 Reg=(null) Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftFBA.framework/Versions/14/MicrosoftFBA
50: XPG (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/XPG.framework/Versions/14/XPG
51: MicrosoftFS (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftFS.framework/Versions/14/MicrosoftFS
52: MicrosoftWlmFile (14.3.9.131030 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftWlmFile.framework/Versions/14/MicrosoftWlmFile
53: MicrosoftWebServices (14.3.9.131030 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftWebServices.framework/Versions/14/MicrosoftWebServices
54: Oimg (14.3.9.131030 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Oimg.framework/Versions/14/Oimg
55: Librarian (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
56: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
57: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
58: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
59: ImageIO (851 Reg=English Loc=0x0000: /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
60: Metadata (707.12 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
61: FaceCoreLight (2.4.1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
62: CorePDF (2.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
63: Quartz (1.5 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
64: Foundation (945.18 Reg=en_US Loc=0x0000: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
65: Ubiquity (243.15 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
66: AGL (AGL-3.2.1 Reg=English Loc=0x0000: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
67: SecurityFoundation (55115.4 Reg=English Loc=0x0000: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
68: liblaunch.dylib: /usr/lib/system/liblaunch.dylib
69: Kerberos (1 Reg=English Loc=0x0000: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
70: ISSupport (56 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
71: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
72: CoreAudio (4.1.2 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
73: AOSKit (152.4 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
74: Security (55179.13 Reg=English Loc=0x0000: /System/Library/Frameworks/Security.framework/Versions/A/Security
75: libsystem_network.dylib: /usr/lib/system/libsystem_network.dylib
76: libcups.2.dylib: /usr/lib/libcups.2.dylib
77: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
78: libcompiler_rt.dylib: /usr/lib/system/libcompiler_rt.dylib
79: IOSurface (86.0.4 Reg=English Loc=0x0000: /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
80: TrustEvaluationAgent (23 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
81: DataDetectorsCore (269.3 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
82: ImageCaptureCore (5.0.4 Reg=English Loc=0x0000: /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
83: QuartzComposer (287.1 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
84: CrashReporterSupport (418 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
85: SpeechRecognition (4.1.5 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
86: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
87: QuartzCore (304.3 Reg=English Loc=0x0000: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
88: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
89: PhoneNumbers (47 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/PhoneNumbers.framework/Versions/A/PhoneNumber s
90: GSS (2.0 Reg=English Loc=0x0000: /System/Library/Frameworks/GSS.framework/Versions/A/GSS
91: libGIF.dylib: /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
92: CoreMedia (926.106 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
93: PDFKit (2.8.5 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
94: DesktopServicesPriv (1.7.4 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
95: libremovefile.dylib: /usr/lib/system/libremovefile.dylib
96: QuartzFilters (1.7.0 Reg=English Loc=0x0000: /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
97: DiskArbitration (2.5.2 Reg=English Loc=0x0000: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
98: libsystem_notify.dylib: /usr/lib/system/libsystem_notify.dylib
99: OSServices (557.6 Reg=English Loc=0x0000: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
100: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
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259: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
260: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
261: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
262: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
Operating System Information
Operating System: Mac OS X 10.8.5 (Build 12F45)
CPU: Intel Core Duo, Number: 4, Speed: 1800 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 4096 MB
gestaltSystemVersion err = 0, result = 0x1085
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440
Microsoft Application Information:
Error Reporting UUID: CC70632D-6946-48CE-B6C5-7C7CF876C620
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 97Office 2011 Removal
Office 2011 Removal (2)
MacKeeper Removal
MacKeeper Removal -
How to Sign in Microsoft Office 2011 on iMac?
I installed Microsoft Office 2011 on my new iMac. Before starting to use it, I need to sign in but I could not. My husband bought the CD last year and installed Office to his MacBook Air. Should I use my his Apple ID to sign in?
Hello
This forum is for troubleshooting Apple Software Update for Windows, a software package for Windows designed to update Apple products that run on Windows, and not related to Microsoft Office or your question in any way. If you have issues or questions about Office, it's probably best you post Office related questions on Microsoft's own forums for their Mac products.
http://www.officeformac.com/productforums -
How can i share microsoft office 2011 with my mac pro users
I recently purchased a mac pro and downloaded microsoft office but want to know how to share with other users on my mac.
It sounds like you installOffice in the Library folder in your account which limits the use of Office to your account.
If you would have installed it in the Library at root then everyone on the Mac can use it.
Not be a user of Office, I think you will have to uninstall it and then reinstall it correctly in the Library folder at root.
Allan -
When I installed the recent updates for Microsoft Office 2011 for Mac, my iCal calendar was wiped out, as was the calendar on my iPhone. I'd rather use iCal than Office and was attempting to phase Office out altogether. Now, all of my information is on the Office calendar but not iCal. The iCloud version of my iCal calendar is not up to date. In any event, I couldn't figure out how to send that info to the iCal on my mac or my phone. How can I sync my Office calendar info to iCal? If that's not possible, how can I get my Office calendar to sync with my iPhone? All of my sync services are set up in iTunes and on my phone. This happened to me once before and I spent hours on the phone with Apple and on the web trying to work it out. I NEED MY CALENDAR!!!! PLEASE HELP!!!!!
As that's not an Apple product, you may get more help by using Microsoft's Office for Mac forums:
Office for Mac forums
The other concern I have is that Office 2011 requires an Intel-based Mac and you posted in the older iMac (pre-Intel or "PPC") forums. If you have an Intel-based iMac (Apple menu > About this Mac..." will say "Intel" if you do) then I think you'll get faster and more accurate ansers to other questiosn in the Apple forums for newer iMacs here:
iMac (Intel) -
I want to upgrade my mac os 10.6.8 to 10.8.2 , will this erase all my files,apps,etc ? and will i loose the licence of microsoft office 2011, how to make a backup on a pendrive ? I have files of approx 180 gb , THANK YOU !!
Forget the Pendrive stategy...
Before attempting any Major Upgrade... get yourself an External Hard Drive... and create a Bootable Clone Backup of your current Hard Drive...
By far the easiest way to make such a Backup, is to use something like
SuperDuper http://www.shirt-pocket.com/
or CCC http://www.bombich.com/
That way, should anything untoward happen during the Upgrade,
you will NOT LOSE ANYTHING.
(Get an EHD that is at least equal to your current Drive...)
Also, Check here for compatibility of 3rd party Software you may be using...
http://roaringapps.com/apps:table
You should also consider more RAM... Get the Maximum you can for your Mac...
It is important to get the Correct and Matching RAM
See Here > OWC RAM > http://www.macsales.com -
Microsoft Office 2011 Student starting up at startup. How to discontinue this?
I have recently bought Microsoft Office 2011 Student for my Macbook Pro and they automatically start up every time I start up my Macbook. How do I get the programs to stop starting up every time I start my Macbook? I have tried going to System Preferences and General and I have not seen any options for discontinuing this problem. I have also tried clicking on the programs themselves and trying to untick the option that says "Open at login" and it still continues to pop up. Any other solutions?
Make sure the programs are closed down before you shut the computer off. Then on the shut down screen there is a check box as the bottom to reopen programs at startup, uncheck that. Then open system preferences, users & groups and look at the login items. If any of the office programs are in there highlight them, one at a time, and hit the minus sign at the bottom of the area.
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Help, I am trying to update My Microsoft Office 2011 14.4.2 for mac update cannot close Microsoft Database Daemon or SyncServices Agent how do I do this please?
Launch Acitvity Monitor in your Utilities foilder and search for both proccess and quit.
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Does anyone knows how to change Microsoft Office 2011 language default from Italian to English ???
Are you talking about spellcheck or the language of menus and dialogues and menus?
In general, the best place to search/ask about MS product issues is the forums they run for that:
ttp://answers.microsoft.com/en-us/mac/forum/macword -
How can I get to install Microsoft Office 2011 in my Mac OS X 10.6.8 if when down to "writing package scripts" it fails ?
Contact Microsoft support and ask for help. You've paid for the kit, so installation-time support is part of the expectations. They'll probably suggest a Repair Permissions and a Verify Disk pass, both performed by booting the installation DVD and using Disk Utility from the Utilities menu item, and selecting those two repairs.
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HAD MY MICROSOFT OFFICE 2011 loose a bunch of its add ons and plugins when i used a mac keeper software how do i get it back
MacKeeper, being poorly written, acts like highly invasive malware* that can de-stablize your operating system. It is also unethically marketed and a rip-off, offering nothing that is not available for free.. Positive reviews of it are known to have been paid for by the developers, Zeobit.
Further opinion on it and how to uninstall MacKeeper malware:
http://applehelpwriter.com/2011/09/21/how-to-uninstall-mackeeper-malware/
Do NOT download or use the ‘MacKeeper uninstaller’ from the Zeobit site, as this will cause even more damage to your operating system.
This is also worth reading:
http://www.reedcorner.net/news.php/?p=245
Equally phoney is iAntivirus:
http://www.reedcorner.net/news.php/?p=341
* The expression ‘malware’ is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software. -
DEAR COMMUNITY,
SUDDENLY MY MACBOOK IS GIVING MICROSOFT OFFICE 2011 QUITS UNEXPECTEDLY AND NOT OPENING EXCEL, WORD AND POWER POINT APPLICATIONS... GOT AN ADVICE TO BACK OR MOVE ICON OF THE PROGRAM TO THE DEFAULTI CONFIRM DEVICE IS MACBOOK PRO AND NOT iPHONE.....
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I have used Open Office for almost 2 years. I recently downloaded Microsoft Office 2011 and now, not only can I not use Open office due to formatting issues, I cannot read any of my documents that were saved in Open Office unless I open them in TextEdit or copy and paste into microsoft word. Does any know of any solutions to this problem?? I tried deleting Microsoft office but that did not fix the issue. This is my first mac... and I love Open Office and prefer it over microsoft...
Crabtree1234,
Try this:
Install LibreOffice (https://www.libreoffice.org/)
Open your OpenOffice document(s)
Do a "Save As" and choose "Word Document (.docx)"
Then try opening them in Word. LibreOffice is mostly the same as OpenOffce but LibreOffice has support for saving .docx files. Here is more about the crazy history of the relationship (http://en.wikipedia.org/wiki/LibreOffice).
This may or may not help with the formatting as any conversion of one document format to another is bound to cause issues.
Good luck.
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