How to rectify non-delivery of iFinance from App Store?

I purchased an iFinance app from App Store. Although I paid for it online, I could not download and install it. I have not received any serial number, web order number or reference from App Store in respect of the purchase. I would like to use the app as soon as possible. Can someone advise me on what I should do to rectify the situation? Thanks.

I'm not sure what you mean by "paid for it online." You should not need to jump through any hoops outside of the App Store merely to download an app.
Please explain the sequence of what you did.

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