How to reformat N81 8GB & cant install Nokia Maps ...

As usual i tried install the latest version of Nokia Software Updater and connect my phone to PC.
and detected v21.0.010
I still discover my contact list available and the old data did not wipe off after updating.
And i cant install Nokia Maps 2.0 in my device.
It showed my memory not enough and prompt me to delete some data.
I check my phone memory still got 8660KB while mass memory still got 7GB more.
I even try to uninstall software, eg. OfficeSuite, OperaMini, Presenter... but still cant install Nokia Maps 2.0
I need to know how to reinstall the firmware and how to install Nokia Maps 2.0

I still discover my contact list available and the old data did not wipe off after updating and I can remove it.
scoobyman wrote:
shawn989 wrote:
After the security code, what will happen? 
Your device is returned to "out of the box" state and it asks for your region, time and date just as when you first started up the phone. 
I still discover my contact list available and the old data did not wipe off after updating and can't remove it 

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