How to reformat Qosmio X300-11W to factory settings?

Hi guys!
My dad has had some issues with his laptop and so took it into a repair centre which uploaded Windows 7 professional over the top of the original VIsta set up to "upgrade" it. The problems have recently come back and progressed into worse issues and so a recently qualified computer tech friend put windows 7 home edition over the top of the professional system.
The problems dont seem to be going anywhere. The question we have it does anyone know if its possible to reset the laptop to the original Vista OS with everything wiped without a recovery disk and if so how to do it?
We have tried various key combinations to try and start the reformatting program but nothing seems to be working and so I thought perhaps its 'confused' as there are 3 systems hiding on it?
As far as I am aware the spec is:
Toshiba Qosmio X300-11w.
original OS - Vista
Overwritten with Windows 7 professional
Overwritten again with Windows 7 home edition
eerrmm... Im not sure what else might be needed so feel free to let me know if something is missing. :D
Thanks in advance and sorry for the longish post.
Kenni

Your dad is right. This notebook model was delivered without recovery disc but in users manuals document is clearly described that recovery disc must be created by notebook owner using preinstalled Toshiba recovery disc creator tool.
What you can do now is to order original recovery disc on https://backupmedia.toshiba.eu/landing.aspx
If you want to have original factory settings you must use this disc or install own OS version using Microsoft installation disc. Please note: after using original Microsoft disc you must buy activations code.

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