How to refund purchases, or report a problem on previous purchases?

with the old iTunes you could report a problem with specific purchases. however, i can not find anything that represents doing so in the new iTunes.

You should be able to do it via your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find the item that you have a problem with and use the 'Report a Problem' link and fill in details about the problem.

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How do I print a hard copy of my previous purchases?

How do I print a hard copy of my previous purchases in iTunes? In the "Purchase HIstory" view, under Store | View My Account, the print command under File | Print is greyed out and attempts to highlight and copy the page to the clipboard also fail.

Thanks much for the suggestions. But they simply point out the stupidity (or worse) of the iTune software engineers. My problem started with a hard drive crash -- fortunately I had a backup of my data files and the iTunes Library. But all my e-mails were lost, including the receipt e-mails for prior purchases. That's why I wanted a hard copy of my account purchases. While virtually every other web page on the Net allows one to print that page, it makes absolutely no sense to me that Apple purposely prevents the print function on the "Purchase History" page of my account in the iStore. And yes I can download and install a screen grabber utility (I'm a Windows user), but the question is ... Why the **** should I have to ???
Nevertheless, thanks again and I hope that if anyone at Apple CAN read, and takes the time to monitor this forum, that they will correct this problem.

My app store wont let me download apps, says the card is expired and theres a problem with previous purchase can someone help me pls?

My app store wont let me download apps, asks me to update my payment details then says theres a problem with previous purchase and card is expired which is untrue someone help me pls

This is a User to User Forum...
See Here for
Mac Apps Store Customer Service
http://www.apple.com/support/mac/app-store/contact.html?form=account
iTunes Customer Service Contact
http://www.apple.com/support/itunes/contact.html

Download or upgrade current and free apps says there's a billing problem with previous purchase previous purchase what can I do to fix it

Every time I try to download a free app or even upgrade any of my apps for free it tells me to put my Apple ID I do that then it say there a billing problem with previous purchases. So I click continue and put in my debit card information correctly but still won't work it always declines it and says he's different payment method. what can I do it's been like that for 3 months that's the only card I have.

Hi ..
I replied to you here > Download or upgrade current and free apps says there's a billing problem with previous purchase previous purchase what can I do to fix it

HT201359 i have a problems while purchasing or download a free item in apps store or itunes, it said that you have a problems with previous purchase, it also said that my payment method was decline.,..

i have a problems while purchasing or download a free item in apps store or itunes, it said that you have a problems with previous purchase, it also said that my payment method was decline.,..

Hi shldr2thewheel,
it has been a while since we have last spoke, I would like to let you know, I am still working on getting used to the switch from windows to a Mac/Apple system. I do have a new question for you, I did purchase In Design CS5.5 through journeyed.com through Cuyahoga Community College of which I attend as a student, is there a way to purchase an online book through iTunes to learn that as well? Also, you know me, the struggling student, I would also, when and if the book can be purchased through the iTunes, would need to know if you do know of a much easier book for struggling students like myself and at a reasonable price as well for the In Design CS5.5 program. Our campus bookstore had closed early, and, so did the colleges library and our local library here where I do live, so, I cannot go to either place to purchase a book or to take out a book, plus cash funds are low at this moment as well but, I do have money left on the iTunes account to use, if it can be used. So, can it be used, the iTunes money, towards finding a low priced online book? I am in great need of assistance as I have a project due for my one course for this Tuesday, September 4, 2012.
Sincerely in need of help once again,
Kim

How do i authorize my new computer to play previous purchases?

how do i authorize my new computer to play previous purchases?

Go to the Store menu, and choose Authorize This Computer, as shown below.
If by any chance you don't see the menu bar containing File, Edit, View, etc, first enable it by using CTRL+B.

HT201272 Followed the directions on this page. Books are not listed among the options at step five, only movies tv shows and music, so how do I download my books then? I previously purchased two audiobooks on iTunes. They are available on my iPad, but no

Followed the directions on this page. Books are not listed among the options at step five, only movies tv shows and music, so how do I download my books then? I previously purchased two audiobooks on iTunes. They are available on my iPad, but not here.

If you go into Edit > Preferences then on the General tab on the popup that you get you should be able to select which types of content 'show' - tick the box against 'Books' :
Books then show under your 'Library' - if you select it, are those audiobooks listed there ?

How can I obtain the Pages app which I previously purchased from the App store for Snow Leopard? The only download now available is for Mountain Lion which my computer can't run. Thanks

How can I obtain the Pages app which I previously purchased from the App store for Snow Leopard? The only download now available is for Mountain Lion which my computer can't run. Thanks

Try Amazon but look for the iWork suite of software. It's only sold separately as Pages, Keynote, and Numbers from the App Store.

HT4539 how to report a problem with a purchase

how to report a problem with a purchase

What type of problem ? If you've been over-charged then you can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If the item doesn't work, then depending upon the item type (app, ibook, music etc) then you might be able to re-download it via the Purchased tab in the App Store or iTunes store app : re-downloading . Music, films and tv shows can't be re-downloaded in all countries. If it's an app then you should also try contacting the app's developer before using the 'report a problem'
If you aren't in a country where you can re-download the item or if it re-downloads in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that item and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT204088 How do you report a problem with a purchase you did not authorize?

I have some unauthorized charges and when I click on "report a problem" on the bottom of the purchase history, it renews the page with "report a problem" next too all the purchases. When I click on one of those, it just takes me right back to the iTunes home page. Does anyone know how to do this please?

Welcome to the Apple Community.
Try contacting Apple through iTunes Store Support

HT3209 how do i report a problem on a purchase?

Hired a movie which did NOT down load but still got charged. When I try to use report a problem on my receipt It tells me down load itunes 10, I already have itunes 10???

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link.

Purchase History Report a Problem feature

I was looking at my purchases and clicked the Report a Problem button, but the only thing that happened was that the button disappeared. Odd. Were they just joking? . . . "Ha-ha-ha, did you believe that? Just messin' with you. Bye-bye little button."
Well, ok, they must be serious, but the button just disappeared when I clicked on it, no joke.

I'm a novice to this community discussion board so bear with me. I have reported problems with apps in the past and done the steps I have done above and it came up with a drop down list of selected problems you simply chose one and sent it. This time round though I seem to have been redirected to the Apple Support screen which is a screen with multiple tutitorials, ranging from getting started in itunes, how to load apps etc, different devices I can't seem to figure out how to just report a problem. I then choose app (which seems to be the closest choice) and I just seem to go in circles. It's not itunes that is the problem it is the developers of the app as many others have the same problem with the app crashing my next best thing is to wait for an update for the developer to fix the bugs. Which I hope they read the reviews left by consumers. Thanks for your reponse though.

Unable to 'report a problem' with iTunes purchase

Hi all.
I have a Season Pass for Castle, Season 1 in the UK store. They have, as usual, been releasing the episodes for download approx 24 hours after transmission (yes, US readers we're THAT far behind you in being able to get this programme.). However, last week Channel 5 broadcast the final 2 episodes of season 1 back to back on the same night. Only one episode, episode 9, appeared in iTunes.
I thought I would use the 'report a problem' feature to ask if they're actually going to put the last one up to download, or if it's been forgotten. However, clicking the 'report a problem' link in My Account on any episode of Castle just opens the default Apple support webpage in Safari. If I use the link on any other purchase then I get the correct "Problem: Choose One" drop down within iTunes.
So, how can I ask a question of iTunes support about the currently missing episode if I can't use the "report a problem" link?

Doh. Didn't expect it to be that simple. I don't know why but I had it my head that they don't deal with iTunes store queries except via the in app reporting method.

TS1368 when i try to report a problem with a purchase i just get a message saying'cannot connect to itunes store' but it lets me in to make purchases. whats going on?

when i try to report a problem purchase to itunes i keep getting a message saying 'cannot connect to itunes store' or 'cannot connect to server' dispite being able to visit the store to make purchases. is this just a scam by itunes not to engage with problems?

"is this just a scam by itunes not to engage with problems?"
Of course not.
http://www.apple.com/support/contact/

Report a problem with iTunes purchase

I need to report a problem to Apple on a recent App purchase. After logging in to my account in iTunes, following the links to the purchase I want, the 'Report a Problem' link opens the iTunes Support link in my browser, where I see no place to get to the problem purchase and file a report. The links used to work in iTunes, as I have successfully reported a purchase problem in the past.
Hope you can help!

Doh. Didn't expect it to be that simple. I don't know why but I had it my head that they don't deal with iTunes store queries except via the in app reporting method.

How to refund purchases, or report a problem on previous purchases?

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