How to register a blackberry with the appropriate service provider ?

Hello,
I've just bought a Pearl 8100. I've inserted my SIM card and the phone is working ok. However I can not send or receive any email and can't access the net. When I bought it, I was told to contact my service provider (Orange - UK) to get the phone set up. That's what I did and I was directed to a web site (w3.blackberry.orange.co.uk) where you have first to register as new user by giving your PIN and IMEI. However I haven't been able to complete the task as a message popped up saying that the phone was already registered with a different service provider and that I had to re-register it with the appropriate one. I personnally never registered the phone before but basically that's what I have to do so I need some help because I have no idea how to do that... Thanks....
G.

tommobb wrote:
Hi.
I bought a BB pearl 8100 locked to Orange.
I have unlocked it and inserted my Virgin media Sim.
Problem...I cannot register it for email.!!I followed the BB virgin media link and upon inputting IMEI and PIN it advised incorrect... even though its written on the back of phone... huh??
Apparently i'm not registered... with who?
How can i make my BB pearl work on Virgin media Email account.
Thanks for any help. i'm totally stuck!!
Hi and Welcome to the Forums!
You will need to contact your carrier for assistance. Be sure that you have an adequate service plan from them to enable your access to their BIS. Be sure that they can properly register your BB into their BIS. If you obtained your BB second hand, it is quite possible that the prior owner did not release the PIN from the Orange BIS...in which case your new carrier won't be able to create a BIS account for you on their network. And, typically, only the owner of the account (at Orange) will be able to convince Orange to release the PIN from their BIS...
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How to register a blackberry with the appropriat​e service provider ?

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