How to register a FaceTime account on a Mac

I have asked a close relative of mine who has FaceTime on her MacBook to sign in on FaceTime, but to my surprise when I called her it came up with this,
Is there any way of "registering"

You will both need verified email addresses registered with apple.  To find out how, use the following link.
file://localhost/Users/phillanglotz/Desktop/support.apple.com:kb:HE68.webloc
However, having verified email addresses doesn't guarentee success as you can tell from other posts on this subject.

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