How To Remotely Control a PC

Could somebody please explain how I can take control of my sister's laptop as she is unable to download an anti-virus programme.  I would like to do it with my Mac (she has Windows).  It may make no difference but if so I have Windows on a partition anyway.
Thank you in anticipation.
Tony

Many thanks Arthur.  In fact I found a tutorial that was a help but ideally I need to practise how to show my sister how to set up her laptop first so will do that with an old laptop I have.  It's good  I can work in Windows with both because of your good advice on the question of infections.
I believe she has made a connection before so that may be a help.
Regards
Tony

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    After exchanging several messages with official Creative Support, I feel a bit disappointed... For years, I have believed that Creative is a company that makes amazing audio products. They probably still do, but now that I am a customer who owns an expensive product of theirs, but with expired warranty, they don't want even to suggest a solution that can work for both parties!
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