How to remove $400 Adjusted Device Charge?

I was shocked to see my bill with a $400 dollar device charge. No one is willing to work with me to remove the charge since there is no "proof" that I accepted the 2-year terms and conditions.
I have five lines on my family plan. On April 14, 2014, give or take a few days, I was eligible for an upgrade. A family member also needed a new phone, and one of our other lines was also eligible for an upgrade. I transferred the upgrade from 331-xxxx to 226-xxxx and purchased a new phone online. I marked that I would pick up my phone and 226-xxxx's phone at the store. I entered to store and completed the transaction. I signed the agreements and all the phones were activated and working. Now, on 06/22/2014, VZW charges me $400 as an adjusted device charge to 331-xxxx. What do I have to do to get this charge removed?!

Thanks. One of the first things I did was talk to Live Chat, they referred me to the customer service line. Both, while very pleasant, were unable to help me.

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