How to remove an email address from the spam filter?

Hi, my bank has this service of sending me an email each time I perform a transaction. But for some reason, Mail always marks these messages as spam. I’ve been marking tehm as “not spam” for months, but Mail never “learns” this and keeps marking them as spam. The same happens on the iCloud webmail, where I’ve been also marking them as “not spam” for a long time.
Can anyone help me with tips or suggestions on how to fix this?
Thanks, Vlad.

Put the address in your Address Book. In Preferences > Junk Mail check "Sender of message in in my Address Book" to exempt it from Junk filtering.

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