How to Remove & Re-Enable Web Services on LaserJet printers supporting ePrint

If your LaserJet printer has been disconnected from or failed to connect to Web Services, you may need to power cycle your printer to reconnect. If that does not resolve the problem, you can remove web services, wait 30 seconds, then re-enable web services to re-establish your connection to ePrint and Print Apps. Note: this last step will result in a new email address being assigned to your printer.
How do I remove HP Web Services for my LaserJet printer?
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line and press Enter. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Select the option to disable Web Services.
How do I enable or re-enable HP Web Services for my LaserJet printer?
To use HP ePrint, you must first enable HP Web Services. Re-Enabling Web Services uses the same procedure as enabling the Web Services.
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line and press Enter. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Select the option to enable Web Services.
When Web Services are enabled, ePrint information appears in the HP Embedded Web Server. Look for the e-mail address that is automatically assigned to the product. The product also prints an HP Web Services information sheet that contains this e-mail address and instructions
If you were unable to register your printer in www.hpeprintcenter.com within 24 hours of printing your information sheet, you must re-enable the printer code by reprinting your information sheet. The information sheet will also provide your email address if you have forgotten it.
How do I print the Web Services Information Sheet for my LaserJet printer?
You can only add the printer to your HP ePrintCenter account within 24 hours after printing the information sheet. You can re-print the information sheet at any time from the printer control panel.
Print a configuration page from your product, and locate the IP address.
At your computer, open a Web browser and type the product IP address into the address line. The HP Embedded Web Server opens.
Click the HP Web Services tab.
Click the Print Information Sheet button.
I am an HP employee.

To help improve the organization and information sharing in this forum this post/discussion has been closed and replaced.
Please see this post: <link to new “Enable Disable Web Services on your printer” post.
If after reviewing the post above you still have questions/issues with your web-connected printer, you can either review and comment in existing posts in this forum that report issues like yours, or if necessary start a new post requesting assistance.
Miles
HP Employee

Similar Messages

Cannot enable web services to get printer onto ePrint

Got a new Photosmart 7520 and got it onto our wireless network alright. But I cannot enable on the printer the web services (always jumps to automatic software updates and fails to connect; and hence cannot enable ePrint or web services.
Also typing in the IP Address into my browser gives me only a blank page...
What to do and where? on the printer or Mac (OSX 10.9)?
Thanks for the help
Max

Hi Max4Print,
Thank you for the update.
Yes you should be able to ping the printer. That is the best way to check the communication. I have included wikiHow’s article on How to Ping an IP Address. It has a section on how to do this on a Mac. I’m wondering if you have a guest network and if the printer is connected to that. Typically when you can’t access the embedded web server it would indicate that one of the devices is showing connected when it isn’t.
If the ping fails, I would recommend rerunning the wireless setup wizard from the front panel. The instructions on how to do this can be found on page 48 of your User Guide in the section titled “To connect the product with the Wireless Setup Wizard”. Once you have run the wireless setup wizard chose the option to print the report.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Problem with enabling Web Services on LaserJet Pro MFP M127fw

12:25 AM
I have a problem with enabling the HP Web Services. When I push the application button on the printer, the monitor shows "connecting..." and then nothing is happen or an error apear thet my device could not connect to servers. I can't print information sheet on web services panel to get the claim code and add my device in www.hpconnected.com . My device is connected to the internet with no problem by a wireless Dlink Router. I also changed my device IP from 192.168.1.11 to 192.168.1.55 manually, and I change Preferred DNS Address to 8.8.8.8 and Alternate DNS Address to 8.8.4.4 and nothings happen. I can see the menu but I can not enable the HP Web Services in there. no proxy. no firewall. I do not know what can I do for solveing this problem. Please help me.

Hi @AlirezaP
Welcome to the HP Support Forums. I gather that you are getting a connection error message when trying to enable the web services for your Laserjet Pro M172fw printer.
As you have already tried setting the manual IP address and manual DNS servers, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

I could not enable web services on my laserjet 500 colour M551 printer

I could not enable web service on laserjet 500 colour M551 printer but i proper configure the ip & dns. The internet is working properly from laptop or desktop on this lan port. what to do?

@garytech1,
Wouldn't inputting those settings disrupt their connectivity within their own network?
Why would those IP settings work?
Curious, mostly. I have 25 of the M551 units on our network and every last one of them has the sticker saying it can be used with HP ePrint, however the "Web Services" tab in the EWS that is supposed to be the place to turn on or activate the ePrint option ... is not there on their EWS pages. Installing the latest firmware does not bring the option in. I've not located any option to enable it. From the printer's menu, there is a place under "How to Connect" for the ePrint option but it reports that it isn't enabled.
I just want to be able to enable that functionality. I've done it on other HP models, but can't find the option on these units.

How do i enable web services on 8600

how do i enable web services on 8600

Are you using a router that has you connected to the printer through Ethernet or wireless? If so, there should be an icon in the top left corner of the the printer display screen that resembles a piece of paper with a blue target behind that. Tap that button to enable web services and then accept the terms and conditions. That should enable web services and then offer to print an info page that will have the printer code and the setup instructions.
Otherwise, if you are getting a failure to connect to web services error, please write me back with an exact error message and we can proceed from there.
I am a former employee of HP...
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C6180 how to enable web services

Hi
c6180 w7 64 bit
Trying to set up HP eprint home&biz on ipad3
1.how do you enable web services
2.when trying to map network drive, computer can't find the "Folder" address i enter, taken from the eprint " saved files" display on the ipad
Thanks

Hello there again, hope you are doing well;
Let's start by Uninstalling any HP All-in-One software.
I will problaby do this in safe mode to ensure that no drivers or proccesses are in use at the time that you are installing the printer.
On the Windows taskbar, click the Windows icon ( ), click Control Panel , and then double-click Programs and Features .
Click the following HP software components, click Uninstall near the top of the window, and then click Next to uninstall the software.
HP Deskjet/Photosmart/All-in-One software
HP Imaging device functions
HP Customer Participation program
HP Solution Center
HP Photosmart Essentials
I will prefer for you to use this Tool to reinstall the printer CLICK HERE.
Before continuing I will  suggest you to disable all security applications (including Windows firewall ) to eliminate the some component of the software being quarantine or block. after disabling all security applications,
See if the problem is solved. if not continue.
Change the DNS server to Google's public DNS which is 8.8.8.8 and 8.8.4.4 for the secondary or alternate DNS (second DNS server) does your printer have an static IP address. If not let's set that as well, uninstall and reinstall the printer,  by the way this is the main support page for your printer if you need it for future reference GO HERE
Let's print a Network configuration page,
Press the Setup button ( ) on the front of the product.
Press the Down Arrow button ( ) to highlight Network , and then press OK .
Press the Down Arrow button ( ) to highlight Wireless Network Test , and then press OK .The Wireless Network Test Report prints.
On the test page, find the IP address.
Example IP address on the network configuration page;
If the product IP address on the test page is 0.0.0.0 or 169.254. XXX. XXX , this means that the HP product is not connected to the network. Continue to the next step to set up the product on the wireless network. If the product IP address on the test page is not 0.0.0.0 or 169.254. XXX. XXX (for example, 192.168.0.5), this means that the HP product is connected to the network. Review the steps in this document to check communication between the product and the computer.
The 169.254.xxx.xxx is use for APIPA  Automatic Private IP Addressing and is self assing if you have one of this you will need to disable IPv4 and enable it to see if there only a glick is that does not fix the problem if may be corruction on the stack of protocols you will have to uninstall and reinstall the protocols stack. Refer to the Operating system KB to see how you accomplish this.
Let's set the static IP first,
In the EWS screen, click the Network tab.
Click Wired (802.3) , and then click the IPv4 Configuration or the IPv6 Configuration tab.
Click Manual IP . The Manual IP Address box opens.
In the Manual IP Address box, type an IP address with the same values in the first three sets of digits (subnet values) as the product's IP address (listed on the Network Configuration Page), and a higher value (between 1 and 254) in the fourth set of digits. This creates a static IP address on the same subnet, but outside the Dynamic Host Configuration Protocol (DHCP) range.
For example, if the product's original IP address is 192.168.0.1 , assign the static IP address to 192.168.0.200 .
Figure 5: Example of an IP address - DHCP values shown
Figure 6: Example of a static IP address with DHCP values modified
NOTE:Do not type the static IP address from the example. Enter a static IP address based on the IP address for your product.
Enter the Subnet Mask and the Default Gateway settings as they appear on the Network Configuration Page.
Now here should be able to set the DNS server to the google's Public ones, Please. Do so
Click OK to save the new settings, and then click Exit or close the browser to exit the EWS.
Let me know if this helps and will continue making my best effort to assist you until we get this working properly
Hope this helps and regards;
RobertoR
And remember. . .
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

How to enable Web services for CP 1525nw

Hi,
I am unable to use ePrint for LaserJet CP 1525nw. Printer connected over WiFi. Tried to Enable Web services and saw the message "Connection error Check connection". Firmware is up-to-date. Use the printer in different applications on PC, iPad and iPhone. Everything is working well not ePrint. HP diagnostics did not describe any problems.

Hello Prophet097,
Setting manual network information may help the enabling of Web Services for ePrint on your printer.
To do so:
On the printer's control panel, press "OK" two times to access the reports menu.
Press the right arrow to select "Network Summary" and press "OK" to print the report.
Open an internet browser on a computer within the same network as the printer.
In the address bar, type the printer's "IPv4 Address" and press "Enter", this should take you to a page about your printer.
Click on the "Network" tab at the top of the page.
Click on "IPv4 Configuration" on the left-hand side.
Click the bubble to the left of "Manual" to allow you to input manual settings.
Input the same information from the "Network Summary" into the fields for "IP Address", "Subnet Mask", and "Default Gateway".
Note- None of those fields should be "0.0.0.0"0 or "169.254.xx.xx". If they are, there maybe network issues with the printer.
In the "Preferred DNS Server" and "Alternate DNS Server", this could vary by the size of your network.
-Preferred DNS Server- If you are on a small network, input the same value as the "Default Gateway".
-Alternate DNS Server- If you are on a small network, input either "0.0.0.0" or "8.8.8.8."
Note- If you are on a domain, you may have specific DNS Server information that needs to be in the fields.
Click "Apply" on the page.
Power the printer off and then on.
Try to enable Web Services again.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

HP 6700 printer will not enable web services.

My HP 6700 printer will not enable web services. I've already downloaded the firmware update, manually entered the IP and DNS numbers... shutdown the printer and turned it back on.But when i try to enable web services it try's for a while then says web services could not be enabled.. any help would be appreciated. I have vista.
This question was solved.
View Solution.

Hi there, two other things you could try (if not already attempted) are:
Check to ensure that you have the latest firmware for your router – review your router documentation/help (or the router manufacturer’s web site) for information on how to check for and install firmware updates.
Restore factory defaults - The factory default option is usually found in the Setup>Tools menu on your printer. Do the following on your device:
Remove/Disable Web Services
Restore factory defaults/settings (depending on the printer this is found under the Setup>Tools menu, or the Setup>Web Services menus, but varies by printer)
If prompted, re-do initial setup of your device and add it to your network
Re-enable Web Services
Once the Web Services information sheet is printed, use the printer claiming code to add your printer to your account on ePrintCenter
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Cannot enable web services

I have a recently bought (22/01) B110 and it has setup easily, and connected to the network easily, but I cannot enable web services, it comes up with 'Server Connection Error' nothing else, I have also tried updating the firmware for the printer but it comes up with an identical message
This question was solved.
View Solution.

Try these steps and check if printer connects to Web Services or not:
1) Turn OFF the wireless radio
2) Perform Restore Network defaults from the printer menu
3) Turn OFF the printer and unplug the power cable from the back. Wait for 5 min
4) Reconnect the power cable and turn ON the printer
5) Run the wireless setup wizard from the printer menu.
6) check if you are able to print and scan
7) "Remove Web Services" from the printer menu and wait for 2 minutes
8) "Enable Web Services" from the menu and wait.
This should print a page automatically.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

How to switch off ni web services

I enabled the NIweb services by checking "Enable Web Server" in Tools/Options/Web Server: Configuration. As I do not need this functionality I disabled the feature, but still my compiled applications create a "niwebserver.conf" file causing a runtime error. How can I disable the Web Services function?
Andreas L

Hi Andreas,
Exit LabVIEW. Rename your labview.ini file to something (to back it up). Ensure that there is no labview.ini file beside labview.exe. Now launch LabVIEW. If you are still getting an error, the error is not due to web services. We'll require more information to solve the problem.
If the problem persist, please try repairing the LabVIEW installation.

Office jet 4630 will not enable web services

I have the printer installed on my computers wirelessly and the wireless connection says it is excellent but when I hit the button to connect it to enable web services I get an error telling me that my printer could not connect to the server. Tells me to check my internet connection or the proxy settings. I have checked everything, including the proxy settings and nothing has helped. I contacted HP customer service and they were about useless. I contacted my ISP as suggested to help me with my proxy settings and they were just as useless. I am fed up and ready to return the printer, but I would really like the instant ink program. I am not sure if this is just a problem with this printer or all of these types of printers. Any help would be appreciated on how to get this fixed or what to do, that is not someone telling me that I need to talk to someone else. I even had my son who is a computer engineer try to fix it and he couldn't do it, so I am baffled. HELP!!!

Hi Theladie and welcome the HP Support Forum. It sounds like the printer is on your local WiFi network but does not have internet connectivity. Here's what you can try to resolve this issue:
Get the printers IP address (this should display under the wireless menu on the front panel) and enter it into a browser on an internet connected computer
This brings you to the printers embedded web server (EWS) page
Click on the Network tab and then on the Networking link at the left hand side of the page
Click on the Network Address (IP) option, toggle the Manual DNS Server button and enter the following settings:
This solutions has worked for other people experiencing the same problem, hope the information helps.
Best
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

M451dn can not enable web service tab

I BOUGHT A NEW LASERJET PRO 400 M451DN
NETWORKED PRINTING WORKS PERFECTLY
TRYING TO ENABLE WEB SERVICE TAB AND SAYS "CONNECTION ERROR CHECK CONNECTION"
ITS ON MY DMZ SEGMENT WHAT DO I LOOK FOR?
THANKS IN ADVANCE FOR ANY HELP
JOHN

Hello,
The first thing I would do is follow step six in this document to set a static IP: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&cc=us&dlc=en&lc=en&product=4023246&tmp...
When it askes for DNS information, enter in Google's DNS. Preferred DNS = 8.8.8.8 Alt DNS = 8.8.4.4
If the printer is on a corporate network, it may require a proxy to get an internet connection.
If that does not help, if you could provide me with the following information it would help me out. First, who is your ISP( Internet Service Provider, i.e. Comcast, AT&T, Verizon, ect.)? Second, who is the maker of your router? Lastly, what is the model number and firmware version of your router?
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Can't enable web services/eprint

For some reason my Hp6700 will not allow me to enable web services/e-print

dcousine,
The first thing I would try in this situation is a network reboot.
First, disconnect the power cord from the back of your router.
Next disconnect the power cord from either the back of the printer or the wall, without powering it off first.
Wait about 30 seconds and reconnect the power cord to your router.
Wait about another 30 seconds and plug the printer back in. It should boot back up automatically, but if it doesn't go ahead and press the power button.
Once everything is back up and running, try to enable ePrint.
If that doesn't work for you, let me know and I can give you some more steps to try.
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Can't enable web services for groups (wiki) in WGM

I'm having trouble creating a wiki on my server. More specifically, in WGM, I cannot enable web services for a group. The pull-down menu is accessible, but the only option is "(None)."
I have users and groups set up in OD (they are not local).
I have a working default web page.
I have web services enabled in Server Admin.
I can create and access user blogs.
My user and group folders are on a raid drive instead of the main drive - I'm wondering at this point if there's a problem with a folder name or permissions. WGM just doesn't seem to recognize that there's a site on my server.

OK - wikid is failing to start.
2/5/09 1:36:17 PM com.apple.wikid[37723] Removing stale pidfile /var/run/wikid.pid
2/5/09 1:36:17 PM com.apple.launchd[1] (com.apple.wikid[37723]) Exited with exit code: 1
2/5/09 1:36:17 PM com.apple.launchd[1] (com.apple.wikid) Throttling respawn: Will start in 9 seconds
From the wikid error log:
2009-02-05 13:36:17-0600 [-] Log opened.
2009-02-05 13:36:17-0600 [-] twistd 2.5.0 (/System/Library/Frameworks/Python.framework/Versions/2.5/Resources/Python.app/ Contents/MacOS/Python 2.5.1) starting up
2009-02-05 13:36:17-0600 [-] reactor class: <class 'twisted.internet.selectreactor.SelectReactor'>
2009-02-05 13:36:17-0600 [-] twisted.web.server.Site starting on 8086
2009-02-05 13:36:17-0600 [-] Starting factory <twisted.web.server.Site instance at 0x2eb19e0>
2009-02-05 13:36:17-0600 [-] twisted.web2.channel.http.HTTPFactory starting on 8087
2009-02-05 13:36:17-0600 [-] Starting factory <twisted.web2.channel.http.HTTPFactory instance at 0x2eb1648>
2009-02-05 13:36:17-0600 [-] set uid/gid 94/94
2009-02-05 13:36:17-0600 [-] Traceback (most recent call last):
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/bin/twistd", line 21, in <module>
2009-02-05 13:36:17-0600 [-] run()
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistd.py", line 27, in run
2009-02-05 13:36:17-0600 [-] app.run(runApp, ServerOptions)
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 379, in run
2009-02-05 13:36:17-0600 [-] runApp(config)
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistd.py", line 23, in runApp
2009-02-05 13:36:17-0600 [-] _SomeApplicationRunner(config).run()
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 158, in run
2009-02-05 13:36:17-0600 [-] self.postApplication()
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistdunix.py", line 213, in postApplication
2009-02-05 13:36:17-0600 [-] startApplication(self.config, self.application)
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/scripts/twistdunix.py", line 183, in startApplication
2009-02-05 13:36:17-0600 [-] app.startApplication(application, not config['no_save'])
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/application/app.py", line 400, in startApplication
2009-02-05 13:36:17-0600 [-] service.IService(application).startService()
2009-02-05 13:36:17-0600 [-] File "/usr/share/caldavd/lib/python/twisted/application/service.py", line 233, in startService
2009-02-05 13:36:17-0600 [-] service.startService()
2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/service.py", line 62, in startService
2009-02-05 13:36:17-0600 [-] SettingsManager.globalSettings.rebuildIndex())
2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/SearchManager.py", line 424, in buildAllIndexes
2009-02-05 13:36:17-0600 [-] buildSearchIndex(aPath, doRebuild)
2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/SearchManager.py", line 406, in buildSearchIndex
2009-02-05 13:36:17-0600 [-] GroupSqliteIndex.buildSearchIndex(whichPath, forceRebuild)
2009-02-05 13:36:17-0600 [-] File "/usr/share/wikid/lib/python/apple_utilities/GroupSqliteIndex.py", line 551, in buildSearchIndex
2009-02-05 13:36:17-0600 [-] con = sqlite.connect(indexDBPath, isolation_level=None)
2009-02-05 13:36:17-0600 [-] sqlite3.OperationalError: unable to open database file
I would like to fix this without reinstalling. If there's a way to restore this specific database file or any part of the wiki, I would prefer to do that. Does anyone have an idea what files I should check/restore?

Officejet 6500a Plus - can't enable Web Services

Any help would be appriated on this - I've tried trawling Google to no avail!
I'm trying to enable Web services on my printer to use apps, ePrint, Airprint, e.t.c. When I press Web Services setup, I accept the terms and conditions and am instantly taken to a product update check. The screen then displays 'No product updates available for this printer' with only an 'OK' button to press, when I do I am taken back to the terms and conditions. I am stuck in a permanent loop! All other services (print, scan) work fine and the printer is definitely connected to the internet.
I have tried:
-Restoring factory defaults
-Turning off printer and router.
-Changing DNS settings for the printer.
Any other suggestions - I'm getting really frustrated now so would appreciate any ideas!!
This question was solved.
View Solution.

Hi dcdingo,
I’ve sent you a private message. I’ve included the link to How To Send A Private Message post as it also explains how to check for them if you are unsure.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

How to Remove & Re-Enable Web Services on LaserJet printers supporting ePrint

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