How to reopen a case?? #0213681843

how to reopen a closed case??
it's super hard to find what i can do or want to know within this adobe website or communities...

What I heard it it it is an issue with FS 8.8.
They fixed it in 9.0 so that you can re-open any purchase order.

Similar Messages

  • I am unable to open safari on my mac pro and getting the following details.how to reopen it.Process:         Safari [1484] Path:            /Applications/Safari.app/Contents/MacOS/Safari Identifier:      com.apple.Safari Version:         5.1.6 (7534.56.5)

    how to reopen the safari browser on my mac pro
    Process:         Safari [1484]
    Path:            /Applications/Safari.app/Contents/MacOS/Safari
    Identifier:      com.apple.Safari
    Version:         5.1.6 (7534.56.5)
    Build Info:      WebBrowser-7534056005000000~6
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [119]
    Date/Time:       2012-08-26 11:32:39.185 +0530
    OS Version:      Mac OS X 10.7.4 (11E53)
    Report Version:  9
    Interval Since Last Report:          60727 sec
    Crashes Since Last Report:           116
    Per-App Interval Since Last Report:  516183 sec
    Per-App Crashes Since Last Report:   112
    Anonymous UUID:                      38F4D605-DBC4-4F2C-8049-505A80361EFB
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Application Specific Information:
    objc[1484]: garbage collection is OFF
    *** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
    *** First throw call stack:
              0   CoreFoundation                      0x00007fff94732f56 __exceptionPreprocess + 198
              1   libobjc.A.dylib                     0x00007fff8db5ad5e objc_exception_throw + 43
              2   CoreFoundation                      0x00007fff94732d8a +[NSException raise:format:arguments:] + 106
              3   Foundation                          0x00007fff8a1c671f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
              4   AppKit                              0x00007fff8b0becdf -[NSMenu itemAtIndex:] + 165
              5   AppKit                              0x00007fff8b0bee38 -[NSMenu removeItemAtIndex:] + 63
              6   Safari                              0x0000000103f13c2e -[AppController awakeFromNib] + 387
              7   CoreFoundation                      0x00007fff94729fb1 -[NSObject performSelector:] + 49
              8   CoreFoundation                      0x00007fff94729f32 -[NSSet makeObjectsPerformSelector:] + 274
              9   AppKit                              0x00007fff8b0a69ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
              10  AppKit                              0x00007fff8b09cf73 loadNib + 322
              11  AppKit                              0x00007fff8b09c470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
              12  AppKit                              0x00007fff8b09c38b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
              13  AppKit                              0x00007fff8b09c2ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
              14  AppKit                              0x00007fff8b30d06f NSApplicationMain + 398
              15  Safari                              0x0000000104116806 SafariMain + 166
              16  Safari                              0x0000000103f01f24 Safari + 3876
              17  ???                                 0x0000000000000002 0x0 + 2
    terminate called throwing an exception
    abort() called
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libsystem_kernel.dylib                  0x00007fff8d41ece2 __pthread_kill + 10
    1   libsystem_c.dylib                       0x00007fff8f5f17d2 pthread_kill + 95
    2   libsystem_c.dylib                       0x00007fff8f5e2a7a abort + 143
    3   libc++abi.dylib                         0x00007fff95b767bc abort_message + 214
    4   libc++abi.dylib                         0x00007fff95b73fcf default_terminate() + 28
    5   libobjc.A.dylib                         0x00007fff8db5b1b9 _objc_terminate + 94
    6   libc++abi.dylib                         0x00007fff95b74001 safe_handler_caller(void (*)()) + 11
    7   libc++abi.dylib                         0x00007fff95b7405c std::terminate() + 16
    8   libc++abi.dylib                         0x00007fff95b75152 __cxa_throw + 114
    9   libobjc.A.dylib                         0x00007fff8db5ae7a objc_exception_throw + 327
    10  com.apple.CoreFoundation                0x00007fff94732d8a +[NSException raise:format:arguments:] + 106
    11  com.apple.Foundation                    0x00007fff8a1c671f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
    12  com.apple.AppKit                        0x00007fff8b0becdf -[NSMenu itemAtIndex:] + 165
    13  com.apple.AppKit                        0x00007fff8b0bee38 -[NSMenu removeItemAtIndex:] + 63
    14  com.apple.Safari.framework              0x0000000103f13c2e -[AppController awakeFromNib] + 387
    15  com.apple.CoreFoundation                0x00007fff94729fb1 -[NSObject performSelector:] + 49
    16  com.apple.CoreFoundation                0x00007fff94729f32 -[NSSet makeObjectsPerformSelector:] + 274
    17  com.apple.AppKit                        0x00007fff8b0a69ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
    18  com.apple.AppKit                        0x00007fff8b09cf73 loadNib + 322
    19  com.apple.AppKit                        0x00007fff8b09c470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
    20  com.apple.AppKit                        0x00007fff8b09c38b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
    21  com.apple.AppKit                        0x00007fff8b09c2ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
    22  com.apple.AppKit                        0x00007fff8b30d06f NSApplicationMain + 398
    23  com.apple.Safari.framework              0x0000000104116806 SafariMain + 166
    24  com.apple.Safari                        0x0000000103f01f24 0x103f01000 + 3876
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x00007fff8d41f7e6 kevent + 10
    1   libdispatch.dylib                       0x00007fff8fd1078a _dispatch_mgr_invoke + 923
    2   libdispatch.dylib                       0x00007fff8fd0f31a _dispatch_mgr_thread + 54
    Thread 2:
    0   libsystem_kernel.dylib                  0x00007fff8d41f192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8f5f1594 _pthread_wqthread + 758
    2   libsystem_c.dylib                       0x00007fff8f5f2b85 start_wqthread + 13
    Thread 3:
    0   libsystem_kernel.dylib                  0x00007fff8d41f192 __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x00007fff8f5f1594 _pthread_wqthread + 758
    2   libsystem_c.dylib                       0x00007fff8f5f2b85 start_wqthread + 13
    Thread 4:: WebCore: IconDatabase
    0   libsystem_kernel.dylib                  0x00007fff8d41ebca __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x00007fff8f5f3274 _pthread_cond_wait + 840
    2   com.apple.WebCore                       0x0000000104fb41fc WebCore::IconDatabase::syncThreadMainLoop() + 124
    3   com.apple.WebCore                       0x0000000104fb1d50 WebCore::IconDatabase::iconDatabaseSyncThread() + 496
    4   com.apple.JavaScriptCore                0x00000001048f111f _ZN3WTFL19wtfThreadEntryPointEPv + 15
    5   libsystem_c.dylib                       0x00007fff8f5ef8bf _pthread_start + 335
    6   libsystem_c.dylib                       0x00007fff8f5f2b75 thread_start + 13
    Thread 5:: CoreAnimation render server
    0   libsystem_kernel.dylib                  0x00007fff8d41d67a mach_msg_trap + 10
    1   libsystem_kernel.dylib                  0x00007fff8d41cd71 mach_msg + 73
    2   com.apple.QuartzCore                    0x00007fff89f5c2d9 CA::Render::Server::server_thread(void*) + 184
    3   com.apple.QuartzCore                    0x00007fff89f5c219 thread_fun + 24
    4   libsystem_c.dylib                       0x00007fff8f5ef8bf _pthread_start + 335
    5   libsystem_c.dylib                       0x00007fff8f5f2b75 thread_start + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007fff63aff418  rdx: 0x0000000000000000
      rdi: 0x000000000000060b  rsi: 0x0000000000000006  rbp: 0x00007fff63aff440  rsp: 0x00007fff63aff418
       r8: 0x00007fff7a8b5fb8   r9: 0x00007fff63afeea8  r10: 0x00007fff8d41ed0a  r11: 0xffffff80002da8d0
      r12: 0x00007f9e121198a0  r13: 0x0000000000000007  r14: 0x00007fff7a8b8960  r15: 0x00007fff63aff590
      rip: 0x00007fff8d41ece2  rfl: 0x0000000000000246  cr2: 0x0000000107b10000
    Logical CPU: 0
    Binary Images:
           0x103f01000 -        0x103f01fff  com.apple.Safari (5.1.6 - 7534.56.5) <C1A60C3B-9DA6-3FE7-87BA-6B09016A39A9> /Applications/Safari.app/Contents/MacOS/Safari
           0x103f07000 -        0x1043a1ff7  com.apple.Safari.framework (7536 - 7536.25) <C95F0D4E-6984-3D2F-B0BA-5D12A164EAC8> /System/Library/StagedFrameworks/Safari/Safari.framework/Safari
           0x1046be000 -        0x10494dfff  com.apple.JavaScriptCore (7536 - 7536.24) <C613502E-BC98-3269-A25C-4BDB2D87590B> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
           0x1049ff000 -        0x104b81ff7  com.apple.WebKit (7536 - 7536.25) <8D171955-A1CA-31AA-B701-B9D4F760B10B> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
           0x104c71000 -        0x104e4afff  com.apple.WebKit2 (7536 - 7536.25) <15991DAF-D0C9-3D65-A96B-AF7428ADCC4E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
           0x104fae000 -        0x105f53ff7  com.apple.WebCore (7536 - 7536.24) <F2C26660-05D7-34A7-9158-9C3D21BEB32F> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
        0x7fff63b01000 -     0x7fff63b35baf  dyld (195.6 - ???) <C58DAD8A-4B00-3676-8637-93D6FDE73147> /usr/lib/dyld
        0x7fff89ca4000 -     0x7fff89cc3fff  libresolv.9.dylib (46.1.0 - compatibility 1.0.0) <0635C52D-DD53-3721-A488-4C6E95607A74> /usr/lib/libresolv.9.dylib
        0x7fff89cc4000 -     0x7fff89cc9fff  com.apple.OpenDirectory (10.7 - 146) <7960A302-F9AC-3F72-838E-3A382032DCA6> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
        0x7fff89cdb000 -     0x7fff89dddfff  libxml2.2.dylib (10.3.0 - compatibility 10.0.0) <AFBB22B7-07AE-3F2E-B88C-70BEEBFB8A86> /usr/lib/libxml2.2.dylib
        0x7fff89dde000 -     0x7fff89e2aff7  com.apple.SystemConfiguration (1.11.3 - 1.11) <0A7F1982-B4EA-3424-A0C7-FE46C6224F03> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
        0x7fff89e70000 -     0x7fff89e94fff  com.apple.Kerberos (1.0 - 1) <1F826BCE-DA8F-381D-9C4C-A36AA0EA1CB9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
        0x7fff89e95000 -     0x7fff89ea3ff7  libkxld.dylib (??? - ???) <C2FC894F-3716-32C3-967E-6AD5E2697045> /usr/lib/system/libkxld.dylib
        0x7fff89edf000 -     0x7fff89f33ff7  com.apple.ScalableUserInterface (1.0 - 1) <33563775-C662-313D-B7FA-3D575A9F3D41> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
        0x7fff89f34000 -     0x7fff89f54fff  libPng.dylib (??? - ???) <F4D84592-C450-3076-88E9-8E6517C7EF33> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
        0x7fff89f5a000 -     0x7fff8a0f9ff7  com.apple.QuartzCore (1.7 - 270.4) <97E20A5F-652B-3E85-8C46-DCB777248ECD> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
        0x7fff8a0fa000 -     0x7fff8a0fafff  com.apple.Carbon (153 - 153) <16EA5662-5C2C-3267-B419-66669AE536D7> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
        0x7fff8a0fb000 -     0x7fff8a414fff  com.apple.Foundation (6.7.2 - 833.25) <22AAC369-B63C-3C55-8AC6-C3ECBA44DA7B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
        0x7fff8a415000 -     0x7fff8a454ff7  libGLImage.dylib (??? - ???) <49BB4404-68F1-3839-A5C9-983405B59F52> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
        0x7fff8a56c000 -     0x7fff8a888fff  com.apple.CoreServices.CarbonCore (960.24 - 960.24) <6F99A26B-788F-37B9-860F-508906EC06D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff8a9d3000 -     0x7fff8a9deff7  com.apple.speech.recognition.framework (4.0.21 - 4.0.21) <6540EAF2-E3BF-3D2E-B4C1-F106180D6F20> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
        0x7fff8aa1e000 -     0x7fff8aa30ff7  libz.1.dylib (1.2.5 - compatibility 1.0.0) <30CBEF15-4978-3DED-8629-7109880A19D4> /usr/lib/libz.1.dylib
        0x7fff8abbd000 -     0x7fff8b084fff  FaceCoreLight (1.4.7 - compatibility 1.0.0) <BDD0E1DE-CF33-3AF8-B33B-4D1574CCC19D> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLi ght
        0x7fff8b085000 -     0x7fff8b08bfff  IOSurface (??? - ???) <77C6757B-D357-3E34-9424-48F962B5CC9C> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
        0x7fff8b08c000 -     0x7fff8bc92ff7  com.apple.AppKit (6.7.3 - 1138.47) <CAF5783F-F80B-30E7-929F-BBA6D96C5C44> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
        0x7fff8bd68000 -     0x7fff8bd75fff  libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <528BAA66-C38C-3093-84B5-92A7832CE7BC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
        0x7fff8bd76000 -     0x7fff8be55ff7  com.apple.ImageIO.framework (3.1.2 - 3.1.2) <FFA7532B-336A-3F0B-9AB9-2A35B56ED887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
        0x7fff8be5d000 -     0x7fff8be5dfff  com.apple.CoreServices (53 - 53) <043C8026-8EDD-3241-B090-F589E24062EF> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
        0x7fff8becc000 -     0x7fff8beccfff  libkeymgr.dylib (23.0.0 - compatibility 1.0.0) <61EFED6A-A407-301E-B454-CD18314F0075> /usr/lib/system/libkeymgr.dylib
        0x7fff8becd000 -     0x7fff8beceff7  libremovefile.dylib (21.1.0 - compatibility 1.0.0) <739E6C83-AA52-3C6C-A680-B37FE2888A04> /usr/lib/system/libremovefile.dylib
        0x7fff8becf000 -     0x7fff8bf65ff7  libvMisc.dylib (325.4.0 - compatibility 1.0.0) <642D8D54-F9F5-3FBB-A96C-EEFE94C6278B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
        0x7fff8bf75000 -     0x7fff8c19ffe7  com.apple.CoreData (104.1 - 358.14) <6BB64605-8DA7-337D-A2AB-A3346A421CBD> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
        0x7fff8c1a0000 -     0x7fff8c1a3fff  libRadiance.dylib (??? - ???) <CD89D70D-F177-3BAE-8A26-644EA7D5E28E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
        0x7fff8c1c5000 -     0x7fff8c200fff  libsystem_info.dylib (??? - ???) <35F90252-2AE1-32C5-8D34-782C614D9639> /usr/lib/system/libsystem_info.dylib
        0x7fff8c201000 -     0x7fff8c21efff  libxpc.dylib (77.19.0 - compatibility 1.0.0) <9F57891B-D7EF-3050-BEDD-21E7C6668248> /usr/lib/system/libxpc.dylib
        0x7fff8c21f000 -     0x7fff8c54bff7  com.apple.HIToolbox (1.9 - ???) <B7D2A06B-7BE5-3355-BF7D-8139100B9B97> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
        0x7fff8c54c000 -     0x7fff8c54cfff  com.apple.ApplicationServices (41 - 41) <89B6AD5B-5C75-3E83-8C2B-AA7F4C55E400> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
        0x7fff8c54d000 -     0x7fff8c6a6fff  com.apple.audio.toolbox.AudioToolbox (1.7.2 - 1.7.2) <0AD8197C-1BA9-30CD-98F1-4CA2C6559BA8> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
        0x7fff8c6a7000 -     0x7fff8c6fffff  libTIFF.dylib (??? - ???) <A0FF68DE-2935-30E7-B61C-4D9D70E14AD0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
        0x7fff8caf8000 -     0x7fff8caf8fff  com.apple.vecLib (3.7 - vecLib 3.7) <9A58105C-B36E-35B5-812C-4ED693F2618F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
        0x7fff8cbf7000 -     0x7fff8cbf9fff  libCVMSPluginSupport.dylib (??? - ???) <1C73D331-6F6C-3872-A011-1C41FBF49F2A> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
        0x7fff8cbfa000 -     0x7fff8cd06fff  libcrypto.0.9.8.dylib (44.0.0 - compatibility 0.9.8) <3A8E1F89-5E26-3C8B-B538-81F5D61DBF8A> /usr/lib/libcrypto.0.9.8.dylib
        0x7fff8cd15000 -     0x7fff8cd29ff7  com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
        0x7fff8d406000 -     0x7fff8d407ff7  libsystem_sandbox.dylib (??? - ???) <96D38E74-F18F-3CCB-A20B-E8E3ADC4E166> /usr/lib/system/libsystem_sandbox.dylib
        0x7fff8d408000 -     0x7fff8d428fff  libsystem_kernel.dylib (1699.26.8 - compatibility 1.0.0) <1DDC0B0F-DB2A-34D6-895D-E5B2B5618946> /usr/lib/system/libsystem_kernel.dylib
        0x7fff8d429000 -     0x7fff8d42dff7  com.apple.CommonPanels (1.2.5 - 94) <37C6540B-F8D1-355A-806C-F93D8FB522AB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
        0x7fff8d4c1000 -     0x7fff8d4c4ff7  com.apple.securityhi (4.0 - 1) <D0ABB03B-CEF9-39E0-A139-AA9484DBBC07> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
        0x7fff8d4d4000 -     0x7fff8d4d9fff  libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
        0x7fff8d4e7000 -     0x7fff8d512ff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <E71220D3-8015-38EC-B97D-7FDB383C2BDC> /usr/lib/libxslt.1.dylib
        0x7fff8d54d000 -     0x7fff8d55bfff  com.apple.NetAuth (3.2 - 3.2) <F0D60E34-37A9-308D-B44E-E3450906173A> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
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        0x7fff94b9f000 -     0x7fff94c01ff7  com.apple.Symbolication (1.3 - 91) <0945ACAF-AA0A-3D01-9960-72B51722EC1F> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
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      Calls made by this process:
        task_for_pid: 0
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        task_for_pid: 2759
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    Writable regions: Total=1.1G written=4352K(0%) resident=5336K(0%) swapped_out=0K(0%) unallocated=1.0G(100%)
    REGION TYPE                        VIRTUAL
    ===========                        =======
    CG shared images                       96K
    CoreServices                         1060K
    JS JIT generated code                   8K
    JS JIT generated code (reserved)      1.0G        reserved VM address space (unallocated)
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    SQLite page cache                     288K
    STACK GUARD                          56.0M
    Stack                                10.5M
    VM_ALLOCATE                            64K
    __CI_BITMAP                            80K
    __DATA                               15.8M
    __IMAGE                               528K
    __LINKEDIT                           59.9M
    __RC_CAMERAS                          248K
    __TEXT                              125.7M
    __UNICODE                             544K
    mapped file                          24.7M
    shared memory                         312K
    ===========                        =======
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