How to request an upgrade for DVR

Good Evening AT&T forums, Just looking to see if anyone has a tried and true method of upgrading their DVR, we have been a customer with ATT for >5 years, subscribe to the U300 television package, and we have had the same base Cisco model for the duration. The model has also had some issues causing the picture to randomly drop. I would really like to upgrade to the 7500 model but the only way to upgrade I can see is paying a $105 fee which is semi-frustrating when we should have had our DVR upgraded when we picked up the U300 package about a year ago. Please let me know your thoughts or if I'm stuck paying the fee and hoping for the best in terms of model replacement. Thank you!

The only sure method is ordering, however..... The two methods of receiving the DVR can impact your chances.A direct shipped, get whatever is pulled at warehouse, may be same (replace like for like) or better. The tech dispatch (4 hour appointment window) is limited to what tech has on truck, but a better chance (especially as u300) to get upgraded DVR (if available). For me, recommend scheduling a tech visit for intermittent DVR issue, let the tech bring things up to standards. When tech pre calls, ask if carrying the desired (new, larger DVR) to elimate surprise.

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