How to request missing Visio stencils?

Question

There are several Visio stencils that are missing from the library that I need. They're important to me (and I imagine others want them too) as I need to do rack elevation diagrams. I hate to open a TAC case on them but not sure what else to do. Any thoughts?
The stencils I require are:
ASA5510 (Rear view - the side with the interfaces)
ME-C6524GT-8S (Rear view - the side with the power supplies) - 24 Ethernet - 10/100/1000 interfaces + 8 Gigabit Ethernet SFP uplinks, 1 fan tray
PWR-400W-AC - 400W AC power supply for the Cisco ME 6524
PWR-400W-DC - 400W DC power supply for the Cisco ME 6524
ME-C3750-24TE-M (Rear View - the side with the power supplies) - Cisco Catalyst 3750 Metro
PWR-ME3750-AC - Cisco Catalyst 3750 Metro Switch Primary AC power supply
PWR-ME3750-DC - Cisco Catalyst 3750 Metro Switch Primary AC power supply
Cheers

Answer 1

Hello Peter,
There is no problem with the R42610 rack stencil.  The problem is with some of the older Catalyst 45xx shapes that were produced by another vendor before we became involved 2 years ago.  Unfortunately they were not designed correctly to fit into racks.  My group is producing shapes that work properly with this rack as well as rack shapes from other sources.  I apologize for the inconvenience this causes but unless the product group authorizes us to re-create the older devices they will not match.  You can see proper fit behavior with the 4500-X shapes that we produced.
Your note alerted me to an error that the web group made when posting the Catalyst 4500-X stencil.  I had asked for a new link separate from the 4500, which is what the product group prefers.  Instead, they replaced the 4500 download file with the 4500-X download file.  I've asked them to correct that so that you will have access to the 4500 and 4500-X shapes in separate downloads and stencil files.  I do not know how long this will take to complete.
On the Catalyst 4000 stencil there are icons fro a PWR-C45-1000AC, PWR-C45-1300VAC, and PWR-C45-2800VAC but no PWR-C45-1400AC.  The shapes on this stencil were also produced by the previous vendor. These power supplies seem to fit properly into the C4503 chassis but the chassis will not fit properly into the rack for the reasons explained above.
Please note that you can always download the Table of Contents and Index file (near the top of the Visio download page) and search for a part number to locate its download stencil.
I hope this is at least partially helpful.
Regards,
Brett Newman
Cisco Visio Production
Visimation Inc.