How to reset or restart an erronous import

I use SPAM to import a support package.
However, it generate an error and lock the SPAM transaction.
So I delete the lock.
however, after I delete the lock, even the system does not show the message that "SPAM is locked by xyz" I am still not able to do edit/load another package.
Please tell me how to reset SPAM and how can I restart the import.
Thanks
Giang

Hello,
You can NOT reset or edit the SPAM queue if the last SPAM import has passed DDIC_Import phase. You have 2 choices:
1. Report it to SAP through OSS message. We have an internal tool to reset the queue but it's not released to the general public.
2. Continue the SPAm import without changing the queue;
Best Regards,
Joseph

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