How to reset settings then restore ipad with a backup

Apple told me to backup my ipad using iTunes then reset settings (I think not erase as well). They said then use this to restore it and it will remove a glitch which has made the ipad block off 2/3 of its memory for video use, the store said it may have done this intuitively. I fear about what I can lose and when I plugged my ipad into my computer to backup it was far from clear what to do. Can explain further what to do, I got the feeling it it a common problem given i did not need an appointment to have it explained to me.

this may help...
http://support.apple.com/kb/HT4859?viewlocale=en_US&locale=en_US
Let me add more info...
When device is connected to computer's itunes, click the device name in left panel of itunes and then look at the Summary tab for that device (middle panel). Do a manual backup. Then choose to manually restore.

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HTH

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 Cheers, Tom

How to reset settings then restore ipad with a backup

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