How to reset the Apple ID password when the emails are not received and the security questions not right?
My foolish husband put his apple password on a website. Apple has suspended his account. He is not getting the reset password emails and the security questions are not the ones he used. We live in Malawi where there is no phone support access. How can he contact apple by chat or email (through a different account) to start getting his emails back?
Hey Debbie,
Welcome to Apple Support Communities.
It sounds like your husband’s Apple ID was disabled, so he tried to reset the password for the account and hasn’t received the password reset email. Take a look at the article linked below, it provides troubleshooting tips that will resolve most issues receiving password reset emails.
If you didn't receive your verification or reset email - Apple Support
And, to answer your question about contacting Apple for help with the disabled Apple ID, this article outlines the options for getting help with Apple IDs.
Contact Apple for help with Apple ID account security - Apple Support
Cheers,
-Jason
Similar Messages
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HT5622 How to reset your Apple ID password
When you receive an email regarding "how to reset your Apple ID password" and you know it was not you that has been trying to access your account, can you find out the IP address of the person who was?
Thank youNo but you should most definitely contact Apple Phone Support and report a compromised account
(1800)275-2273 -
I received an email from Apple telling me how to reset my Apple ID password but I know I didn't request it. Anyone else? Suggestions? Should I just ignore it?
Did the email contain your name? Never click on a link in an email like that and do no enter any personal info after clicking in an email.
There have been quite a few people getting these emails. They are a phishing attempt to get your personal info. -
System preferences is asking me to put in my apple id password for my email acct. I forgot the password so I hit forgot password and it won't take me to another screen to reset the password. Any suggestions?
You can reset your password of the apple ID via this site:
https://iforgot.apple.com/cgi-bin/WebObjects/DSiForgot.woa/wa/iforgot -
Why the Apple keep send How to reset my apple ID password.
I don't know why I keep receive the email, when I never require it.
the email read, "To reset your Apple ID password, simply click the link below. That will take you to a web page where you can create a new password."
Is there a way to stop them before their finally got my password?http://support.apple.com/kb/HT4314
This might help -
How to reset my apple id password
how to reset my apple id i had forgeten the answeres and the dat of birth wat i put but i have the email and i cant receive from u the reset password link i need to change it aurgent please
The Three Best Alternatives for Security Questions and Rescue Mail
1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID. -
How to reset your Apple ID password. Scam?? Phish??
The following message has been sent to me 4 times in the last 3 weeks. I have not responded, clicked thru but i have tried to report it to Apple. I have looked at the header and I see the word "apple" in there but the rest is a lot of nonsense to me. I have made no changes to my Apple ID or done anything that would prompt this message. Is someone trying to Phish me or is Apple doing random checks???
Dear (my name),
To reset your Apple ID password, simply click the link below. That will take you to a web page where you can create a new password.
Please note that the link will expire three hours after this email was sent.
Reset your Apple ID password >
Questions? There are lots of answers on our Apple ID support page >
If you weren't trying to reset your password, don't worry — your account is still secure and no one has been given access to it. Most likely, someone just mistyped their email address while trying to reset their own password.
Thanks,
Apple Customer SupportHI -
I got a response from [email protected] I wonder if it only applies to folks with a ME account? Anyway - here's what they sent:
Thank you for contacting MobileMe. We have received the spam report that you submitted.
MobileMe takes all violations of the Acceptable Use Policy very seriously.
A MobileMe security member will investigate the incident and will contact you if required.
All reported spam must be provided as an attachment.
If you are using the application Mail in Mac OS X please follow these steps:
1) Select the spam message in your Inbox
2) From the Menu bar select Message => Forward As Attachment
3) Address to [email protected] and Send
The Mobileme Membership Agreement and Acceptable Use Policy are available online at:
http://www.apple.com/legal/mobileme/en/terms.html
Thank you for taking the time to contact us.
MobileMe Postmaster -
Hello!
Finally got around to restoring the settings on our old iPhone 4ses, however, in order to do so for my husband's old phone, we need to turn off 'find my iphone'. The problem is that he cannot remember his apple ID password (and never set up the security profile in its entirety, so no good there), nor can he remember the password of the linked email address (which is an apple one).
Does anyone know how to go about remedying it? Sure, you can request a new password, which is sent to the account linked to your apple account, but what if there's no way to access the linked account (or reset that email accounts password, as it is an icloud account and redirects you to the reset apple ID site)? It's driving me nuts!
I hope this makes sense - am feeling less than thrilled right now.
Thanks in advance.
cheers
ZoeThanks for that, Roger. I had tried to access support through their website, but kept getting a message along the lines of 'no solution found'.
For reasons unknown, I decided to update the software on the phone, and was then able to restore settings that way. Weird, but I'm happy that I didn't have to resort to violence towards the phone!
Thanks again.
cheers
Zoe -
How to reset my apple id password if i never received the email from system?
i forget my apple id password and tried to reset it by email, but i never received the email from the system, how can i do??
If you haven't received the email, and you've checked the spam folder on the account (if you have a rescue email address on your iTunes account then you've checked that email account as well ?) and tried requesting the email again, then try contacting Support in your country, they should be able to reset it for you : http://support.apple.com/kb/HT5699
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Hi my daughter and I both received new phones yesterday. We are both connected to the same ITunes account . When we now go in to buy a song or app it is asking us to complete a security questions but the questions it is asking is not the ones either of us selected in the first place.my daugher has the iPhone 4 and I have the new 5
Hello, Dannielle.
This article will help you reset your security questions as long as a rescue e-mail is added to the account. If one is not attached then contact us at https://expresslane.apple.com/.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Cheers,
Jason H. -
How do I reset my blackberry ID password when my email address has changed?
Hi There,
I have moved jobs so my original blackberry username email no longer works and I have lost my my BBID password, so when I reset the password it gets sent to an email I cant access.
How do i update my email and password?
Thanks.If you don't have access to that email account anymore there is no way to get that BBID back. You will need to create a new one here www.bbid.com
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it. -
when i have an update my iphone 5s is asking for my wifes apple id password for her iphone5..... this is very frustrating because i cant update my apps....can someone help please?
Under whose Apple ID were the apps that you are referring to purchased? If they are displaying her Apple ID and asking for her password when you are trying to update them, then that means they were purchased under her ID. They will continue to do that unless you delete them and purchase them again under your own Apple ID.
Cheers,
GB -
I can't receive email after i resend reset my apple id password in my email
Two way to reset apple id password,
Email authentication: To access your information, we will send an email to the address(es) on file for you.
Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
So I forgot my security question, I reset apple id by
Email authentication: To access your information, we will send an email to the address(es) on file for you.
It successfull to reset, But I do not receive email from Apple. Please help my I phone can't active when I upgrade version.First, try the new password. If you didn't sign out of iCloud prior to changing the primary email address of your Apple ID, this is what can cause this problem.
Also, read this: If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support -
I just spent over 2
$2000 on the new iPhone 5 for myself and my wife, we sitll use the other iphone4's that we have with other numbers and as we have a big family we have 7 computers that all need to work with itunes. We also have 5 ipads and i was thinking of getting another one but because of this problem the two new iphones and my macbook pro are usles devices when it comes to music and syncing is impossable... My kids do not have there own apple id as it needs a credit card, which they do NOT have. They are kids. so how can i get iTunes to allow me to get more computers online. I just bought an new/ refurbushed 17" mackbookpro as my old one was dropped and still works but do not want to take a chance for my work... anyway iTunes will not let me use this computer with iTunes either... AAAHHHHH I do not want to authorize and de-authorize computers as i use them and it looks like that is not possible anyway based on their statment that htis can only be done twice a year... HELP PLEASE. Thanks RichrdThe only people who can possibly assist you with this is Apple Customer Relations, call your local Apple contact number and ask for Customer Relations then explain your situation clearly and politely (be firm but don't rant).
You might want to investiage what the local laws are regarding defective goods and 'fit for use' definitions on warranties etc. Consumer Protection can be a useful tool to use or bargain with if needed ... -
i am not able to delete trash pics from iphoto even when the importing of pics is already done, pls help me asap
SOrry - no mind readers here
What version of iPhoto? Of the OS? what is happening? Why can't you delete "trash pics" (are yu having trouble deleting ptures you do not want or trouble emptying the iPhoto trash)?
Remember we can not see you and only know hat you tell us so please give dtails
LN
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