How to reset the security answers ?

Dear,
How can i reset my security questions, as i forgot them?
I already tried the Apple support step by steps, but this didn't work and I tried to contact the Apple support but didn't recieved any feedback.
It seems,that the Apple support is a blackbox and that the support is more an electronic answers system than a real support with physical staff behind it.
Can someone help with this?
Thanks in advance and best regards,
Bartvn

What steps did you try, and how did you try to contact Support ? If you mean the steps half-way down this page then they will only work if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Similar Messages

  • HT201303 how can reset the security question and answer ?

    how can reset the security question and answer ?

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • How to reset my security answer

    Good day i am having a problem to purchase some ringtones from the store because i cannot answer the security questions which i did not provide...can you help me with this issue...

    SECURITY QUESTIONS
    Read this note for information on how to reset the security questions http://support.apple.com/kb/HT5312
    This user tip may also help you http://discussions.apple.com/docs/DOC-4551
    If you do not have a rescue email then contact Apple http://www.apple.com/emea/support/itunes/contact.html  or   https://expresslane.apple.com/Issues.action

  • How i reset the security question if i forgot the rescue email ?!!

    how do i reset the security question if i forget the rescue email ?!!

    or how do i contact apple support to help me fix this
    they said they reset them by sending an email to bxxx@.... and i've never used email like this one !!

  • I need to know how to reset the security questions

    hello,can someone plz help,i would like to know how to reset my security questions for my apple id?

    See this previous discussion.
    i forgot both my security questions?: Apple Support Communities

  • How to reset the security questions without the phone call ?

    Hi
    i want to reset my security question ( and make the rescue mail ) in order to puchase apps from app store.
    I can not make the call since i am coming for a business tripo abroad .
    How can i do it online ?

    If you are not currently in the country where your account is based then you won't be able to download any content until you return to it - you need to be in a country to use its store.
    If you don't already have a rescue email address on your account then you will need to contact Support in your account's country to get the questions reset, which is likely to be by phone as they need to confirm your id and that it's your account - you won't be able to add a rescue email address until you can answer your questions.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • How to reset the security questions

    I tried to solve my problem..
    shows to go manage ID > Password and Security and I dont see send a email to rescue email adress to reset the answer
    help my apple ID is blocked now!!!!

    The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been resetyou can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • HT5312 how to reset my security answer

    I WANT TO BUY AN APP ON MY MACBOOK AND I FORGET MA SECURITY QUESTION

    Apple ID Security -
    Telephone Apple Care for your country and ask for the Account Security Team, then request help resetting the questions.

  • HT201303 I dont now how to reset the security question

    Quien fue mi primer maestro?
    Quien fue el maestro que menos te gusto?
    <E-mail Edited by Host>

    As these are user-to-user forums I've asked the hosts to remove your email address from your post's title.
    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

  • How to reset the security code on the Ipod?

    I locked the access to the volume control by inadvertently setting a security code, in the settings, and now I can not remember the code and i can not adjust the volume when plugging in to the car jack./.

    Your only option is to restore the iPod to factory settings in iTunes.
    B-rock

  • How do i reset the security questions on downloads

    anybody know how to reset the security questions on downloads im trying to download a new album and it wont let me get thru security questions

    Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
    It isn't possible to create a rescue email address without correctly answering two of the questions. Nobody on these boards can reset them for you.
    (95294)

  • Pls help me how to reset my security question I know my emails and password but when I purchased some apps I can't bought it cos there is a security questions so pls help cos I put some iTunes redeem card alright?

    Pls help those anyone to how to reset the security questions I know my emails addrs and password when I purchased the apps there is a additional or security question appears in the screen so pls help me apple company how to out this coz I bought new itunes redeem card I already load then after this I couldn't use it?

    1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    2. Here are two different but direct methods:
        a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
        b. Call Apple Support in your country: Customer Service: Contacting Apple for support
            and service.
    3. For other queries about Apple ID see Frequently asked questions about Apple ID.
    4. Rescue email address and how to reset Apple ID security questions
    5. For online assistance use Apple - Support - Express Lane

  • I got a new ipad and went buy music on iTunes and in is telling me that this is a new device on this account and wants me to answer some security questions I dont remember setting thes up and dont know the answers how do i reset the security questions

    i got a new ipad and went buy music on iTunes and in is telling me that this is a new device on this account and wants me to answer some security questions I dont remember setting thes up and dont know the answers how do i reset the security questions

    Click here and search the article for '2 out of 3' without the quotes; this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
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  • How to reset my security question if i forgot the answers

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    You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
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  • I forgot the answer to the security question. How do i reset the security question?

    I forgot the answer to the security question. How do i reset the security question?

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