How to resolve a "low level exception occurred in adobe player"?

Timeline now not playing back footage and preventing me from working.
Im using an iMac, OSX Version 10.8.5. Processor 3.2GHz Intel core i5. 32GB RAM.
All updates for premiere pro have been done and still the problem.
Any help would be greatly appreciated.
Thanks.

Hi DavidRanson01,
Welcome to the forums.
Please try to clean media cache files manually from the below location. Restart the machine and then relaunch your project to check if it resolves the issue or not.
users/username/Library/application support/adobe/common
Regards,
Vinay

Similar Messages

Error Msg -A Low-level exception occurred in: Adobe Player

I have CS6 installed, all the latest patches, etc. It's been working fine for months.In the last week Pr is unable to playback all of my footage (Native 5D mark III h.246 and Canon xf305 footage). Whether it is on the timeline or in the source panel.
The Error message i get it this: A Low-level exception occurred in: Adobe Player (player).
Using Adobe CS 6.0.3
Windows 64 Bit 8 GBs RAM
Happens in new projects and old.
New timelines also affected, it appears.
Was not happening as recently as two days ago.
No changes made to the computer.
Only changes is that I have combined timeines (Imported) from one project to another.
Video shows yellow or Green.
I have rerendered the footage to show all green on timeline.
Only way around it is to reboot the computer, it comes back after a while. The problematic timelines work fine for a while, then this starts happening.
I deleted the media cache database folder after exiting Pr.
Didn't seem to change anything. I just got the error again. Things seem to be curiously messed up. I tried to render a sequence out to MXF. The headless crashed each time, (not totally unusual, but it couldn't complete even once). I also got an error message when I bypassed the Media Encoder and just went strait to rendering it out within Pro. It managed to continue to render it to MXF but when I got done and imported it into Pro, it didn't play the clip when I clicked on it.
The interesting thing to me is that to totally clear Adobe from RAM, I have to go into Task Manager and kill the process after exiting the program (in lieu of rebooting). So it's not closing properly, it appears. Once I kill the process and reopen the app, I can then play the sequence, for a while. It's very curious. Task manager also shows lots of RAM open, no memory leaks at work, nothing unusual. It appears, to be just choking on footage, sort of like it can't quite process the audio (like when you bring in new footage and it has to process that audio). What's happening is like it sees the audio at first when I bring it in at startup of the app, then loses it. If I exit without killing the Premiere process (or shutting down the machine), then it still exhibets the behavior on startup again.
So this project is large, for me. It is showing as 34 MBs. I have a wide variety of clips at play here, but only MXF Canon from the xf305 and MOV from the Canon 5D. The MXF are the default sequence(s) unless I shot nothing but MOV.
I have tried rendering the visualization, all green lines on top but that doesn't seem to fully help. It does play the footage for a while.
There are no special effects added, yet.
Is it worth re-installing Premiere? This has cost me the better part of a day screwing around with this.
Let me detail this again:
Premiere is installed on C There hundreds of GBs of storage avaialble there.
All project files are on F which is a RAID 1 array. It appears to be functioning normally. 800 GBs free space on 2TBs.
All Renders are taking out to an external drive like I always do. Lot s of space available there too.
Anyone have an idea how to fix this?

Is this any better? Cut and pasted plain text.
I have CS6 installed, all the latest patches, etc. It's been working fine for months.In the last week Pr is unable to playback all of my footage (Native 5D mark III h.246 and Canon xf305 footage). Whether it is on the timeline or in the source panel.
the Error message i get it this: A Low-level exception occurred in: Adobe Player (player).
Using Adobe CS 6.0.3
Windows 64 Bit 8 GBs RAM
Happens in new projects and old.
New timelines also affected, it appears.
Was not happening as recently as two days ago.
No changes made to the computer.
Only changes is that I have combined timeines (Imported) from one project to another.
Video shows yellow or Green.
I have rerendered the footage to show all green on timeline.
Only way around it is to reboot the computer, it comes back after a while. The problematic timelines work fine for a while, then this starts happening.
I deleted the media cache database folder after exiting Pr.
Didn't seem to change anything. I just got the error again. Things seem to be curiously messed up. I tried to render a sequence out to MXF. The headless crashed each time, (not totally unusual, but it couldn't complete even once). I also got an error message when I bypassed the Media Encoder and just went strait to rendering it out within Pro. It managed to continue to render it to MXF but when I got done and imported it into Pro, it didn't play the clip when I clicked on it.
The interesting thing to me is that to totally clear Adobe from RAM, I have to go into Task Manager and kill the process after exiting the program (in lieu of rebooting). So it's not closing properly, it appears. Once I kill the process and reopen the app, I can then play the sequence, for a while. It's very curious. Task manager also shows lots of RAM open, no memory leaks at work, nothing unusual. It appears, to be just choking on footage, sort of like it can't quite process the audio (like when you bring in new footage and it has to process that audio). What's happening is like it sees the audio at first when I bring it in at startup of the app, then loses it. If I exit without killing the Premiere process (or shutting down the machine), then it still exhibets the behavior on startup again.
So this project is large, for me. It is showing as 34 MBs. I have a wide variety of clips at play here, but only MXF Canon from the xf305 and MOV from the Canon 5D. The MXF are the default sequence(s) unless I shot nothing but MOV.
I have tried rendering the visualization, all green lines on top but that doesn't seem to fully help. It does play the footage for a while.
There are no special effects added, yet.
Is it worth re-installing Premiere? This has cost me the better part of a day screwing around with this.
Let me detail this again:
Premiere is installed on C There hundreds of GBs of storage avaialble there.
All project files are on F which is a RAID 1 array. It appears to be functioning normally. 800 GBs free space on 2TBs.
All Renders are taking out to an external drive like I always do. Lot s of space available there too.
Anyone have an idea how to fix this?

Premiere Pro CC - low level exception occurred in: adobe player

I got a "a low level exception occurred in: adobe player" message. Then, i can't play the timeline.
My Config:
W7 64 bits - 4 Go Ram
Premiere Pro CC (last version)
(W7 in french, PP in french too).
I get this bug when I click in a clip in the time line and then, after, I click in a previous clip in the same timeline. After, two or three clics, il get this message. In my Clip, there are some audio effects.
I have tell that this is the first time i get this error. Before i worked like this, but i did'nt get this kind of error with the same project and the same Premiere Pro.
So, i looked the windows' application events log, where I can see that this is Denoiser2.dll... and an other time it was an other sound effect dll.
What's wrong ? 10 days ago with the same project i did'nt get theses errors ?
Therefore, I clicked every where, and change a lot of things... but i did'nt get back. (I hope that i haven't introduce any new errors ?!)
I uninstall all CC products and Premiere. Then, i used the Adobe Cleaner Tool.
Then, I clear a lot of things with CCleaner.
And then, i re-install all...
But it doesn't still work !! Arghhh !
Have you any clue ?
Thanks !
Valéry

Thanks for you quick answer.
I forgot to delete the cache files in my previous tries. So i tried this... And I changes some options in media preference menu. Then I render audio and video of my footage.
.... and It seems that it's solved ! Well, i hope so.
If there is still any trouble i'll come back to write something about here to help other users who encontred the same troubles.
Thanks!

Problem: A low level exception occured in: Adobe Player (Player)

I use Premiere Pro CC 7.21 on a 2,4 GHz i5 Macbook Pro with 8GB RAM and OS 10.8.5. My video data (5D Mark II) is on an external hd via firewire800. For a few days now I haven´t bin able to playback the timeline. And I get this error: "A low level exception occured in: Adobe Player (Player)". And when I quit premiere it still works (chrashes) in the background. I did pretty much everything. Well, everything I read about: I uninstalled Premiere and reinstalled it. Made a "root" profile and tried working with it. Changed Audio Hardware settings. Deleted some files in the library I read about. And set back my whole system with time machine. Back to a date when it still worked. Nothing has worked so far. Can anyone help?

Florian,
Sorry about that. See if this post will help you solve this issue: http://forums.adobe.com/message/5158878#5158878
Thanks,
Kevin

A low-level exception occurred in Adobe Player (Player)? no playback

Help!
I start premiere and playback wont work at all - It gives me the error “A low-level exception occurred in Adobe Player (Player)
I tried cleaning the cache and duplicating the sequence - nada
Premiere Pro CC 7.2.1 (4)
Recent updates installed
Mac OSX 10.8.5
footage: Apple ProRes 422 (LT) .mov
error: A low-level exception occurred in Adobe Player (Player)
Happens whenever I start - cant edit at all
I think it started happening after I imported a sequence from another project

FAQ: What information should I provide when asking a question on this forum?

A low-level exception occurred in adobe player (player)

I'm getting this error when using a particular .WAV file as the audio track for my project. I have used similar files on other projects since and have had no issues, but it doesn't matter what I do to this one it still has an issue. Always at the same time as well.
The problem happens when it gets to ~48:56 and everything after that won't play either. I've opened the .WAV in other programs and they don't seem to have any issue.
When it doesn't just give me this error, Premiere Pro actually crashes. Doing a crash dump analysis, it seemed to single out "uxtheme.dll" so that might be part of the issue... (I can supply more info on the analysis if wanted)
I'm using Adobe Premiere Pro CS6 as I also wanted to use Encore which comes with CS6.
Computer specs:
OS: Win 7 SP1 64bit
CPU: Intel i7 2600K
RAM: 16gb total (8gb corsair vengence, 8gb gskill ripjaws)
Video: HIS HD 6950 2gb
Thanks
Pete
After posting this I deleted the WAV file and tried to play it without it and it crashed again. I decided to copy everything from the sequence and paste it into a new project which has worked so far!

FAQ: What information should I provide when asking a question on this forum?

Low-level exception occurred in CFHD_AVI_Importer

Hi,
I'm trying to import an AVI file into Premiere Pro CS6, and the event panel displays this error multiple times: "A low-level exception occurred in: CFHD_AVI_Importer (Importer)."
The clip imports, but doesn't preview or play. The event panel continues throwing this error. The source window shows only "Media pending."
I know the CFHD_AVI_Importer is the importer for the GoPro Cineform codec, so I redownloaded and reinstalled the codec, to see if that would solve things, but it does not.
Any ideas what would be causing this error, and how to fix it?
Thanks.

What is inside your AVI file?
Report back with the codec details of your file, use the programs below... A screen
shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/

A low-level exception occured in: Importer RED (Importer)

Help please!!! I am working on a Film project and I can no longer see my RED footage. The software updated to 6.0.5 and all of a sudden all my RED files say MEDIA PENDING. Then in the bottom right hand corner there is a red dot with a white X on it. When I click on it, the error log pops up and says A low-level exception occured in: Importer RED (Importer) and says it quite a few times. What to do????

As well as the answering the general questions here http://forums.adobe.com/message/4200840 please provide DETAILS of your computer hardware
Especially the amount of RAM and number and distribution of hard drives and your brand/model graphics adapter and driver version
For instance... my computer
Asus P6 SE motherboard with Intel i7 930 CPU
12Gig Ram and nVidia GTX 285 to use Cusa/MPE
My 3 hard drives for video editing are configured as...
1 - 320Gig Boot for Win7 64bit Pro and ALL program installs (2)
2 - 320Gig data for Win7 paging swap file and video project files
When I create a project on #2 drive, the various work files follow,
so my boot drive is not used for the media cache folders and files
3 - 1Terabyte data for all video files... input & output files (1)
(1) for faster input/output with 4 drives
- use drive 3 for all source files
- use drive 4 for all output files
(2) only 60Gig used, for Win7 & CS5 MC & MS Office & other smaller programs
Search Microsoft to find out how to redirect your Windows paging swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
I can't help with your error (have never had that) but posting hardware details MAY help lead to a solution
Also, if you are editing HiDef footage, your i3 is VERY underpowered... you need an i7 for "smooth" HD editing... plus, of course, enough hard drives to spread the workload (minimum 2 - or 3 like I have)

I keep getting "low-level exception occurred in: waveform audio (exporter)"

when I try to edit a clip from preimere pro cs6 with the context menu "edit clip in audition" it gives me the low-level exception occurred in: waveform audio (exporter) error in the log and does nothing.
what is happening and how do I fix it?

Often, when two programs in a suite are being used with one another, which forum to post to, can be a bit of a gray area. Those, who suggested the Au Forum, probably fixated on that part of the workflow.
Had you posted here, there might well have been a few, who would have suggested the Au Forum.
As the Au folk have not encountered this error, the PrPro Forum is probably the best place to be right now.
Unfortunately, I have neither encountered that error, nor have I read of it, so I am of no use, other than to say that someone here will probably be able to get you some help.
Now, I do agree that at the point in your workflow, where you are encountering the error, it probably IS a PrPro error.
Good luck,
Hunt

A low-level exception occurred in: CFHD_AVI_Importer (Importer)

I have just updated Premiere CC.
When trying to export the movie I get the following error, not matter which preset or original movieclip or clips I am trying to export:
12/17/2013 10:38:43 PM : Encoding Failed
A low-level exception occurred in: CFHD_AVI_Importer (Importer)
Export Error
Error compiling movie.
Unknown error.
Any ideas about how to fix this very annoying error?

That's a Cineform error.

A low-level exception occurred in Importer FastMPEG

I am having serious problems with a wedding project. When I started it a few weeks ago it was all going ok when all of a sudden some of the files came up pixelated and blocky. I know the next question will be "can you post a clip here?". I will try to but it means showing the Bride and Groom's faces and as I have not yet shown them any of the video files I do not think it appropriate to do so here. In the meantime I am posting this here as I need some urgent help, as the project is getting very close to being overdue now.
Technical stuff:
Files from Sony HXR-MC2000E - SD MPEG files;
Using Adobe Premiere CS6
Custom built Intel i3 3.30ghz pc
Windows 7 with Service pack installed
When i opened the project today I got an error message: "a low-level exception occurred in Importer FastMPEG". Can anyone clue me up as to what this means please. To me, it seems like it could be related as I am importing MPEGs. I have tried re-importing the original files but they still come up as pixelated.
Thanks again in advance for your help.

As well as the answering the general questions here http://forums.adobe.com/message/4200840 please provide DETAILS of your computer hardware
Especially the amount of RAM and number and distribution of hard drives and your brand/model graphics adapter and driver version
For instance... my computer
Asus P6 SE motherboard with Intel i7 930 CPU
12Gig Ram and nVidia GTX 285 to use Cusa/MPE
My 3 hard drives for video editing are configured as...
1 - 320Gig Boot for Win7 64bit Pro and ALL program installs (2)
2 - 320Gig data for Win7 paging swap file and video project files
When I create a project on #2 drive, the various work files follow,
so my boot drive is not used for the media cache folders and files
3 - 1Terabyte data for all video files... input & output files (1)
(1) for faster input/output with 4 drives
- use drive 3 for all source files
- use drive 4 for all output files
(2) only 60Gig used, for Win7 & CS5 MC & MS Office & other smaller programs
Search Microsoft to find out how to redirect your Windows paging swap file
http://search.microsoft.com/search.aspx?mkt=en-US&setlang=en-US
I can't help with your error (have never had that) but posting hardware details MAY help lead to a solution
Also, if you are editing HiDef footage, your i3 is VERY underpowered... you need an i7 for "smooth" HD editing... plus, of course, enough hard drives to spread the workload (minimum 2 - or 3 like I have)

A low-level exception occurred in: ImporterMPEG (Importer) on Windows Adobe Premere CC 2014

A low-level exception occurred in: ImporterMPEG (Importer) on Windows Adobe Premere CC 2014 Happens a lot. How do I fix this? Thanks

Hi Joseph,
Try signing out of Creative Cloud. Restart Premiere Pro. Sign back in.
Thanks,
Kevin

Export Error, Error compiling movie. "A low-level exception occurred in: H.264"

Hi
I'm still learning AE. I'd appreciate any help. I can export to Windows. Can't export to Vimeo SD 25 fps in H.264 either. When I try to compile via media encoder the following I get this message.
- Encoding Time: 00:00:00
07/30/2013 03:01:03 PM : Encoding Failed
A low-level exception occurred in: H.264 (Exporter)
Export Error
Error compiling movie.
Unknown error.
Movie Spec screen grabs:

Update: no error on the following, media encoder didn't throw any errors... must be the project. Disk cache is 120GB BTW. I was able was unable to run through YouTube HD 1080P 23.96 FPS.

What exactly is a "low-level exception occurred in: ImporterFastMPEG?"

I've been importing several HDV video files (m2t files) from my Sony HDR-DR60 HDD unit into Premiere Pro CS6 on my Macbook Pro w/ Retina Display. I noticed that this error popped up for 3 files: "A low-level exception occurred in: ImporterFastMPEG (Importer)" What exactly is happening here? What does that mean? Those video files appeared with small "?" icons next to their names in the bin. I attempted to import them again, but I was either given the same error message or only the first few seconds of the file would import. For example, one file is 645MB and is a little over 3 minutes long. Now when I try to import this file, it shows as being only 19 seconds in length.
Now here's where it gets perplexing: I took that same file and fired up my decommisioned Windows PC with an old installation of Premiere Pro CS5.5, and it imported perfectly without a problem.
I found a very slow work-around where I converted the m2t file into an uncompressed Quicktime MOV, but I'd like to find out what the root cause is and why I'm getting this error for these few files. I've done a lot of shooting this week, and I haven't had a problem with any other files from my HDR-60.
So, is this a Mac/Apple problem, a Premiere CS6 problem, or are those particular files just randomly weird? Google searches have not yielded anything useful which is why I'm asking here.

You might go back to http://forums.adobe.com/community/premiere/premierepro_current
In the block under Ask a Question enter
low level exception
so you may read previous discussions
Be sure to click the See More Results at the bottom of the initial, short list

CS6 Error message: "A low-level exception occurred in: Blackmagic Design (recorder) "

Hi,
I have problem when install Adobe Pr Pro CS6 with DeckLink HD Extreme 3D
My workstation have configuration as following:
Supermicro workstation
Super Micro x8DAL-i
Intel Xeon E5645 2.40Ghz
4GB DDR3-RAM x 2
NVIDIA Quadro 2000 1GB Graphics
250GB SATA 7200 RPM
2TB 7200 RPM SATA x 2
DVDRW
Window 7 Pro 64bit
I can capture with Media Express but when I try to capture from CS6 with Decklink HD Extreme 3D, the Error message: “A low-level exception occurred in: Blackmagic Design (recorder) “
Any one can help me urgent please
Thank you,
Dragonhn

I have seen an issue with the latest Blackmagic driver and capturing with the current version of Premiere. I would use Media Express to capture and then just import the files.
Eric
ADK

How to resolve a "low level exception occurred in adobe player"?

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