How to resolve error message 'Windows 7 Build 7601 This copy of Windows is not genuine'

Hi
I have the following error message on my computer  'Windows 7 Build 7601 This copy of Windows is not genuine'
I have already spoken to a HP expert via telephone, and they aked me to continuously press the F11 button whilst switching on my laptop (Pavillion dm1)
It says I should see a grey bar with the text Windows is loading files on a blue screen however this does not come up on my screen.
Please can you help.
Many thanks

Try the steps in the following weblink/Video:
http://www.youtube.com/watch?v=NmBYK-vwCfI
I am an HP employee.
Regards,
Vidya
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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    Extended PID: 00426-00178-926-600400-02-1033-7600.0000-0112012
    Installation ID: 019624432716018062731135949545268905986324889016121652
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 2
    Trusted time: 2/9/2014 11:45:24 AM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4AB
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:9:2014 01:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEAeqjgZE40rnSIgox8aLreiHIN4EQ8M+6NXF0=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value
    OEMTableID Value
      APIC PTLTD
    APIC  
      FACP INTEL
    CRESTLNE
      HPET INTEL
    CRESTLNE
      BOOT PTLTD
    $SBFTBL$
      MCFG INTEL
    CRESTLNE
      SPCR PTLTD
    $UCRTBL$
      SLIC DELL  
    QA09   
      OSFR DELL  
    DELL    
      ASF!  CETP
       CETP
      SSDT PmRef
    CpuPm

  • Build 7600 This Copy of Windows is not genuine

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc0000034
    Windows Product Key: *****-*****-QXY7X-TG33Q-9TDMY
    Windows Product Key Hash: mfe+izvSb6PsVJ/TfAP4kLVWtF0=
    Windows Product ID: 00371-OEM-9044371-06672
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {23B0B81D-430E-43CB-81B5-EFA4F4E4C43C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{23B0B81D-430E-43CB-81B5-EFA4F4E4C43C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9TDMY</PKey><PID>00371-OEM-9044371-06672</PID><PIDType>3</PIDType><SID>S-1-5-21-2339406796-4101040359-3503852253</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP
    Pro 3010 Microtower PC</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.14   </Version><SMBIOSVersion major="2" minor="5"/><Date>20091113000000.000000+000</Date></BIOS><HWID>EDBA3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Arabian
    Standard Time(GMT+04:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
    GUID="{90120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>C0612EC4580058C</Val><Hash>kZpLjuHZHT3sDmAjGhV5iczzn2I=</Hash><Pid>89396-710-0363736-65973</Pid><PidType>14</PidType></Product></Products><Applications><App
    Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12"
    Result="100"/></Applications></Office></Software></GenuineResults> 
    Spsys.log Content: 0x80070002
    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x80072EE2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:30:2013 13:36
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    HWID Data-->
    HWID Hash Current: LgAAAAEAAgABAAIAAAABAAAAAQABAAEA6GEgR+Rkqn94kKZi4OzSxBCY7KNGyg==
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-BPC
      FACP   HPQOEM  SLIC-BPC
      HPET   HPQOEM  SLIC-BPC
      MCFG   HPQOEM  SLIC-BPC
      OEMB   HPQOEM  SLIC-BPC
      GSCI   HPQOEM  SLIC-BPC
      SSDT   HPQOEM  SLIC-BPC

    Hi,
    Did you make any big hardware changes for your computer recently?
    we could try these suggestion to re-activate:
    suggestion 1:
    1. Launch MGA Diagnostic Tool.
    2. Click the Continue button.
    3. Under the Windows tab, click the Resolve button if it is highlighted.
    4. Restart the computer.
    Suggestion 3: Retype the same product key
    Suggestion 4: Run SLUI 4.exe and re-activate Windows 7 by phone.
    In addtion, we could see your Windows license type is OEM System Builder. Thus you could contact the OEM support to re-activate it.
    Karen Hu
    TechNet Community Support

  • Message R of screen last week "WINDOWS VISTA (TM) BUILD 6002 THIS COPY OF WINDOWS IS NOT GENUINE

    compaq pc sr5109uk operating system Vista.

    Trust me, if it's a virus, it's the cleverest little virus that ever was -- I ran just about every scan that I could throw at it, and I'm pretty careful with where I go/what I do and download. (Usually I'm the one cleaning malware off my friends' computers; I know what to look for in general, as well as what to avoid).
    I do have an extended service plan. I took it in to Best Buy today and they told me, oh so helpfully, that the sticker on the bottom was unreadable, and there was nothing that they could do, but that they reccommended essentially wiping it to factory settings, which is what I'm actually trying rather desperately to avoid. (I have wayyy to many programs/preferences that I have no desire to reinstall).
    I would never have bought Vista if I'd had a choice; it was literally the only option I could afford at the time that I bought the computer.  I would've paid to downgrade, but this computer doesn't run XP -- the drivers are incompatible, or somesuch reason. (I considered using nLite and making a custom XP install, but I wasn't sure I was up to it, and it wasn't worth buying an extra license for it if I wasn't sure it could handle it.) At the time that I bought it, Windows 7 was still unavailable to the general public.

  • Vista Build 6002 "This Copy of Windows is Not Genuine"

    So I bought a computer over a year ago from Best Buy when my last one died. It's a laptop that, while it isn't going to ever run brilliantly, serves its purpose as a 2d art editor/internet surfer.
    My problem?
    My copy of Vista suddenly decided it wasn't genuine. 
    My sticker with the serial key is illegible; it's been over a year, and I left it on the bottom of the computer without paying any attention to wear and tear (until I realized -- hey, my computer has LOST ITS MIND.)
    I don't really have a desire to do a factory-restore type wipe, but at the  moment, that appears that it might be the only option.
    It isn't likely that Best Buy gave me a cracked copy of Vista (I'm just assuming, here) but visiting other sites, I've discovered that other people who purchased from Best Buy ALSO had this problem.
    *What* is going on?

    Trust me, if it's a virus, it's the cleverest little virus that ever was -- I ran just about every scan that I could throw at it, and I'm pretty careful with where I go/what I do and download. (Usually I'm the one cleaning malware off my friends' computers; I know what to look for in general, as well as what to avoid).
    I do have an extended service plan. I took it in to Best Buy today and they told me, oh so helpfully, that the sticker on the bottom was unreadable, and there was nothing that they could do, but that they reccommended essentially wiping it to factory settings, which is what I'm actually trying rather desperately to avoid. (I have wayyy to many programs/preferences that I have no desire to reinstall).
    I would never have bought Vista if I'd had a choice; it was literally the only option I could afford at the time that I bought the computer.  I would've paid to downgrade, but this computer doesn't run XP -- the drivers are incompatible, or somesuch reason. (I considered using nLite and making a custom XP install, but I wasn't sure I was up to it, and it wasn't worth buying an extra license for it if I wasn't sure it could handle it.) At the time that I bought it, Windows 7 was still unavailable to the general public.

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