How to resolve error
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80077C1010
BCP2: FFFFF880044E0DAC
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\082114-37159-01.dmp
C:\Users\landi\AppData\Local\Temp\WER-64849-0.sysdata.xml
Hi xibiben,
Please provide the .dmp file to us, so we could analyze the reasons of this issue.
Please take to following steps to collect the dump file.
1. Click Start, and then click Control Panel.
2. Double-click System, and then click Advanced system settings.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. In the Write debugging information list, click Small memory dump (64k).
For more information, please refer to the following KB.
How to read the small memory dump file that is created by Windows if a crash occurs
http://support.microsoft.com/kb/315263
Addtionally, please update your drivers to the latest version.
If there are any problems, please let me know.
Best regards,
Fangzhou CHEN
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