How to resolve PDF font dropout problem?

Hi,
We have Windows 64 bit machines, FM9, and Acrobat 9.4 Pro. Very randomly and fairly regularly, big chunks of text simply do not appear in the PDF. The spacing for the text is preserved but the text is missing (akin to the text being white and blending into the background). Sometimes words in the paragraph that have a character format applied appear in the correct position, with the regular text around them missing.
Here are things we've tried so far without total success:
- There was a similar issue back in the 32-bit days that I think Microsoft issued a hotfix for, but there is no 64-bit equivalent I can find.
- Removing the windows\system32\fntcache.dat file and all the .otf fonts improves the result, but doesn't totally fix it.
- Dropping the print DPI way down 144dpi seems to fix it, but the problem came back the next day
Does anyone know of this problem and a solution? It sure seems like a memory leak, memory writing out of bounds kind of issue. It also might be that the text that gets dropped in the last text that was entered, which, knowing how FM stores paragraphs, is not necessarily the last text in the file. Funny thing is the problem is intermittent. Rebooting seems to help, but not every time.
Thanks,
Dave

For those observing this thread, the hotfix is described and provided by Microsoft at http://support.microsoft.com/kb/952909/en-us.
And yes, it did affect all flavours of Vista as well as Windows XP and Windows 2000.
However, Microsoft does not provide a hotfix for Windows 2000 (which was only 32-bit) or for Windows XP 64-bit. My best guess is that a Windows XP 64-bit solution was not provided due to the rarity of its use and Adobe's official lack of support for that environment. Unfortunately, the modules involved in the hotfix do have specific 64-bit versions. You cannot apply the 32-bit hotfix to a 64-bit system. The installer will most likely prevent that anyway which in this case would be a very good thing.
I normally try to avoid making recommendations for gratuitous OS upgrades, but quite frankly, XP 64-bit was quite a dog whereas Windows 7 64-bit is exceptionally stable and high performing. Although you would need to do an OS "clean install" to get to Windows 7 64-bit safely, that would be my best advice at this point. Note that you should also make sure that you have a reasonably high amount of RAM on your system to use Windows 7 64-bit at best advantage (we typically recommend minimums of 6 to 8GB).
- Dov

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Hi, Don,
I solved the problem of security exception I mentioned at java procedure topic as following:
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invalid collumn.
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Thanks
Bing
<BLOCKQUOTE><font size="1" face="Verdana, Arial">quote:</font><HR>Originally posted by don -- oracle support:
I'm in the process of publishing the following note (134280.1), titled "How to Resolve ORA-29532 Java 2
Permission Problems in RDBMS 8.1.6 and 8.1.7".
It will be accessible from Oracle Support's "Metalink" site.
"How to Resolve ORA-29532 Java 2 Permission Problems in RDBMS 8.1.6 and 8.1.7".
Problem Description
<HR></BLOCKQUOTE>
null

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