How to resolve "Secure Connection Failed" issue

I am running Firefox 4.0.1 on Windows 7. I get the message "Secure Connection Failed" ... and ........
Your certificate contains the same serial number as another certificate issued by the certificate authority. Please get a new certificate containing a unique serial number.
(Error code: sec_error_reused_issuer_and_serial)
I found the help info on how to deal with that here somewhere, and followed all of the steps. It would appear that the help info I followed was for an earlier version of Firefox (I was able to follow it on machine running version 3.5.15).
I deleted all the certificates involved, and went back to the page (immedieately, after quit/restart, ....) and I simpy get the same error page as I initially got.
There is NO mention of "...Or you can add an exception". I attempted to add an exception "manually" ... and got essentially the same certificate right away upon clicking "Get Ceritificate" ... the same error code is reported as was originally reported.
It would appear I am stuck in a never ending loop.
So, how do I get out of this one ?
Thanks
PS: The affected site is actually a system internal to my company - a copier .... though I do not believe that should make any difference to the actual answer.

I should add that I can make an exception in IE, but I'd just as soon use Firefox.
Also, should add that I'm using Firefox 5.0 and all of the workarounds appear to be for earlier versions.

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If you are having problems connecting to the iTunes Store to:
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(b)     re-activate an existing iPod. iPhone or iPad after upgrading the OS for the device,
then hopefully this article will assist.
It is assumed that have encountered the following problem. When you connect your device to your PC the device is recognised by iTunes, but the main window simply displays the name of the device (e.g. iPad). The progress bar at the top says "accessing the iTunes Store", but it stalls and eventually there is an error message saying something like "connection timed out".
There are a number of variants of this problem, but the common thread is that your device is unable to access the iTunes Store to authenticate a new device or after upgrading the OS on an existing device.The first recaction is to check that your Internet connection is ok and that that "itunes.exe" a not being blocked by your Windows or third party firewall settings, but the problem persists.
Having recently experienced this problem and scouring the Internet for a solution, I eventually solved it using the following approach:
(a)     Check that you are connected to the Internet (i.e can browse the web).
(b)     Open iTunes and choose "Run diagnostics" from the help menu and then select the "networking connectivity" option (uncheck the other options) and click "next" twice. A report will show the results with a "green" or "red" dot next to each item. You should see a "green" dot next to the first two items ("Network interfaces verified" and "Internet connection verified"). However there will probably be a "red" dot next to the third item "Secure link to iTunes Store verified".
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So you need to check your router wireless security settings and, if you have a PC that uses a wireless connection to the router, make sure its settings match. The following is a guide bearing in mind that there are many different types of routers and Windows OS.
Router
TIP: If you have a wireless connection from your PC to your router, then check your PC wireless security options first to see that "WPA" or "WPA2" are available (see below) as it will be a pain to change your router settings only to discover that your PC does not have the same options.
(a)     Most routers can be accessed using your web browser by typing in the router's address (e.g. http://192.186.1.1). If you don't know the address look at the mannual that came with your router as it will tell you how to do this.
(b)     Once your browser displays the router interface you may be prompted for a username and password. These may be the default factory or ones that you have created previously. If the username or password has not been changed, but you don't remember of know what they are again go to the mannual that came with your router as it will have that information.
(c)     Assuming that you are able to access your router interface, look for the "wireless" tab or menu and a sub-menu or option for the "security settings". They'll be there somewhere. Once you find the security options you can select the encryption level. As stated above, you should choose "WPA" or "WPA2". You will then be asked to create a network key which can be anything with the required number of letters and/or digits.
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PC Wireless
(a)     Again the appoach that you need to take will depend on your OS (XP, Vista or Windows 7), but generally speaking if you go to the "network" on your PC there will be the option to highlight it and right click or choose a "properties" item. I vaugely think this can be done in XP by right clicking the wireless icon in the taskbar and navigating to the dialogue box that shows your network. In Windows 7 you will need to go to the "Network and Sharing Center" and then choose "Manage wireless networks".
(b)     At some point (sorry to be vauge) you will find the wireless network security options for your network. Select the same level of encrytion ("WPA" or "WPA2") and type in the same network key that you chose for your router. Save the changes and your wireless connection should come to life. If not then make sure that you have put in the correct settings before freaking out.
Back to iTunes
Once you are connected to your router again (wirelessly or by lan), then plug in your device and open iTunes. As before it will try to access the iTunes Store, but hopefully you won't have any problem establishing a secure connection and you'll be up and running.
Best of luck!

Something is still blocking iTunes, do you have any other firewall installed?
When you say you removed Norton, to you mean you uninstalled it. An uninstalled Norton security product can still bock iTunes as some of it is left behind.
Several people have found that using the Norton Removal Tool to remove all traces of Norton fixes this problem.
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDo cument

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 reference: https://support.mozilla.org/en-US/questions/982532#answer-520145
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[[Troubleshoot Firefox issues caused by malware]]

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*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
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*http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

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https://support.mozilla.org/en-US/kb/Certificate%20contains%20the%20same%20serial%20number%20as%20another%20certificate
and looked at this article:
https://support.mozilla.org/en-US/questions/1028103?esab=a&as=aaq
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Here is a screen shot of the error.

Secure Connection Failed (Error code: sec_error_ca_cert_invalid)

Hello
I'm having troulbes accessing HP iLO with FF 36.0 on Ubuntu 14.04 LTS, getting the following error message:
====================================
Secure Connection Failed
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The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
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====================================
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I've already followed the following links:
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
But I didn't managed to get it work. Any idea how to get it fixed?

I have a better answer, upgrade to version 37 via bug 1138332

I have a new iPad wi-fi lte 16gb.when I try to sync thru I tunes it keeps on accessing I tunes stores.i have windows xp service pack 3.after running diagnostics it showed iTunes secure connection failed.unable to sync completely even once. Plz help.thanks

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I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

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Hi All,
For File to File Scenario
How to have Secure Connection for File Adapter.
Pls send links/blogs explaining this scenario.
Regards

hi rich
go through these links
FTPs connection failed - error ".. certificate rejected by ChainVerifier"
Re: What is SFTP, FTI channels
http://help.sap.com/saphelp_erp2005/helpdata/en/e3/94007075cae04f930cc4c034e411e1/frameset.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/bc/bb79d6061007419a081e58cbeaaf28/frameset.htm
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http://help.sap.com/saphelp_nw04s/helpdata/en/43/0e16bfd7b021aee10000000a1553f6/frameset.htm
Server certificate rejected by ChainVerifier:FTPS server(Points Guaranteed)
/people/krishna.moorthyp/blog/2007/07/31/sftp-vs-ftps-in-sap-pi
File adapter
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Secure Connection Failed
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The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
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''cor-el [[#answer-715299|said]]''
<blockquote>
You need the full domain: mail.twcbc.com
</blockquote>
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Emptied cache and cookies last night. Now FF won't allow
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My friend has found a workaround:
[7/24/14, 10:08:46 AM] Andy Nowakowski: go to 'about:config' in a new tab
[7/24/14, 10:09:13 AM] Andy Nowakowski: toggle security.use_mozillapkix_verification
[7/24/14, 10:09:23 AM] Andy Nowakowski: and it will return to previous behavior
found on the bugzilla :)
''(fixed pref name - c)''

How to resolve "Secure Connection Failed" issue

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