How to resolve the "Incompatible Print Cartridge" Message

Hello everyone
Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.
If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.
The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...
Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer
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If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.
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Incompatible print cartridge message

My HP Photosmart C4480 has worked well until...
While it was printing it quit mid-page and now has the above message. I replaced the color cartridge thinking it ran out of ink but no change. I cleaned (with distilled water) both the cartridges and the printer contacts still no change. I'm lost and need help please.

Hi ThunderRidge
Have you tried with a new cartridge? If so, and it solves the issue, you should contact phone support for a replacement of the first cartridge (you can first check the warranty ends date here )
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Printer said incompatible print cartridge

I was printing some forms from my E-Mail. I printed the first form with no problem . When i try to print the second form it came up incompatible print cartridge. I try everything I could think out. Can anyone help???
Lisa59

Hello @Lisa59,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the 'incompatible ink cartridge' error that you're getting on the front of your HP Photosmart C4480 All-in-One Printer. This error can be caused by either a hardware issue with your actual printer cartridge sensors, or it may be caused by a defective cartridge. Can I please have you follow the steps below to resolve this issue.
To start, can I please have you click here. When the page opens please run through Solution two, Solution three, Solution four, and Solution five. This includes any sub-steps under each of the listed Solutions.
Once the troubleshooting steps have been completed, please test printing again to verify if any cartridge errors appear.
Please let me know if the steps I provided resolve your cartridge error. I look forward to hearing from you!
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I have a HP Photosmart D110 series.. I bought it yesterday and when I first started it, it worked fine until I went and registered it.. Now the printer says Incompatible Print Cartridges and refer to status screen on my computer for details. So I logged in and the computer says this "Cartridge(s) are not intended for use in this printer as it is currently configured.
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If you haven't already - call or chat with support. Sounds like the wrong cartridge might have gotten in the box or you might be using the printer in a location HP didn't expect it to go (different country). Possible have your computer set to another country. Supoprt should be able to help you sort it out.
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Incompatible print cartridge C4480

I am getting a message saying "Incompatible print cartridge" for my HP C4480 all in one printer. I have tried turning off the printer, taking out the cartridges, and cleaning the printer, none of which worked. Any other suggestions?

Here are some additional steps to follow for your "incompatible ink cartridge" message:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01442936&tmp_task=solveCategory&cc=us&dlc=en&la...
Also, please feel free to call 1-800-474-6836 for further assistance.
I work for HP, IPGHT specialist in Officejet and Photosmart printers.
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--Please mark the post that solves your problem as "Accepted Solution" .....

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I have valid cartridges in my printer - genuine HP 350 XL and 351XL. I use an iMac. I am up to date with the drivers. In the middle of printing I got the message "Incompatible print cartridge(s)." Does anyone have any ideas other than to replace the cartridges?

You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work. HP's web page on the subject is here.
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If your problem is solved please click the "Accept as Solution" button ------------V
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Incompatible print cartridge

HP Photosmart C4780. I have installed 3 separtate HP 60 Black new cartridges & get message "incompatible print cartridge" every time. Tri color cartridge OK. I have connected/disconnected device several times, cleaned print head several times, re-loaded printer soft ware several times. Store no help but willing to give me more ink cartridges or sell me new printer. Could not find solution on HP forum. Any ideas? Thanks

Hi bbguns,
I know you mentioned cleaning the printheads, was that using the software utility? If it was, the only step left to try is to manually clean it with q-tips as shown here: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01675471&tmp_task=solveCategory&cc=ca&dlc=en&lc...
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If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

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jeremyw wrote:
I bought a C4580 Photosmart when I lived in the USA last year. I'm now back in UK and need to get new ink cartridges. On the HP UK site I get the HP 350XL cartridge as recommended for the C4580. BUT on loading it the printer says Incompatible Print Cartridge(s). The old one was an HP74. I've tried the "clean the contacts crap" too. You can't buy HP74 in the UK and the US site won't ship to the UK. If its the case I can't use a UK HP cartridge that's completely unacceptable, otherwise make it possible to ship the others from the US.
Just call HP Tech Support in the UK and they will change the regionalization of the printer so that it'll accept HP 350 cartridges.
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
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I am an ex-HP Employee.

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REPORT Y9020027 LINE-SIZE 130.    "Release 3.1G, 4.5A
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MOVE: 'TESTREPORT for    "ASSIGN FFeld+o(l) TO "        '
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      Declaration of variables    **********************
FIELD-SYMBOLS <FS1>.
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*DATA: ZFELD1(2)    TYPE N.            "Here slack bytes are (DW border)
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DATA: OFFX(4) TYPE I VALUE 160.
DATA: LENX(4) TYPE I VALUE 8.
              Main Section             *******************
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END OF PROGRAM *************************************

How to resolve the "Incompatible Print Cartridge" Message

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