How to resolve this BUG? Autorefill options can't be changed

Every time I log in the paygonline.com, there's an eror message: Error!Your online refill options are currently limited to refill cards/pins. When you are ready to make an online refill using a credit/debit card or e-check, please call GoPhone customer care at 877-734-0763. I called this number many times, but the customer serviece can never solve this problem. And it seems that calling the custormer service 877-734-0763 also uses the minutes in my plan. I even received an Email from AT&T telling me that they had resolved my problem, but they really did NOT, this error still remains! I have to say though the representatives are nice and patient but they really do nothing to help. What should I do?

Hey There .stonewood
I’m sorry to hear you are not having success on updating your Auto-Refill with a different payment method. I would be happy to assist you with getting this updated for you.
If you click here, you will be taken to our support page on setting up/updating auto-refill payment methods.
If the steps in the article did not correct your issue, I recommend deleting your current payment method you have for Auto-Refill and then setting it up again.
If both steps do not correct the issue, please send me a private message by Clicking Here and include the following information:
Your First and Last name
Your GoPhone Phone Number
Thank you,
Charise

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