How to resolve Time capsule not being seen in Airport utility?

My Time Capsule cannot be recognized by Airport utility.  I have already tried the soft reset option, but still no luck.
Trying not to do a hard reset, b/c I would prefer not loosing all of the information on the hard drive.
Any suggestions or advice would be greatly appreciated.

Trying not to do a hard reset, b/c I would prefer not loosing all of the information on the hard drive.
Any type of reset....soft, hard, or Factory Default.....will NOT touch the data on the Time Capsule drive.
You have to perform a completely separate Erase operation if you want to wipe the drive clean.
If you have not already done so, try connecting an Ethernet cable directly from your Mac to one of the LAN <-> ports on the Time Capsule. Power down both the Mac and Time Capsule and restart.  See if that helps AirPort Utility "see" the Time Capsule.
If not, then you will need to perform a Hard Reset or Factory Default Reset and start over again. You can use the same device name and passwords that you used before if you wish.

Similar Messages

  • Time Capsule not showing up in AirPort Utility

    Hi,
    I'm having problems setting up my Apple time capsule, but have successfully managed to set up an Airport Express.
    Im using a Virgin Media cable modem which is connected to a netgear wireless router. I've tried connecting the Time Capsule to the router (which is how i set up TC in my previous house)
    The current set up is looking like this but Airport cannot find the TC
    Cable Modem -> Ethernet -> Router -> Ethernet from Port1 on Router -> Port1 on TC
    I have tried connecting it to the main connection ethernet port on the TC, Infact I've tried every cable configuration imaginable, but the TC still isnt getting recognised.
    Has anyone else had this problem or got any suggestions as to how I can get this to work?
    Thanks in advance
    Matthew

    First and formost, you're connecting an airport router to a router, you'll need to place your Airport in bridge mode when you set it up for better reliability. Reset the TC by holding the rest button on the back until the light on the front flashes rapidly. On your Mac, go to the Airport menu item in the upper right hand corner of the screen next to the time of day. Select the Apple Network from the drop down menu, it should then appear in the utility, rescan if it doesn't, if still not I can only guess you're running a older version of the utility, run software update.

  • How to set Time capsule as base station and airport express to join

    I have a wireless network using an Airport express. Now I would like to have time capsule to be set up as the base station and just the airport express to join this network, in order to listen wirelessly to music, but keep the speed of the time capsule.
    Right now, the ethernet cable is connected to the Airport express. Do I have to switch that to the Time capsule? I tried to do that, but it wasn't able to connect to the internet in this case.... I am lost. Now I have a speedy time capsule, but have the network running on the slow Airport express... Please help!!! And I believe as you guessed already, I am not a smarty, when it comes to networks.
    HELP! Please!!

    I actually have mine set up this way that you are looking to do. Works well for me. here si what you can try:
    Make sure you unplug the Express all together first. It does interfere when trying to set this up. Next setup your TC just like the instruction says (remember no Express). You should just be able to set up your TC, connect to the internet and get going like any other router or like the Airport Extreme. if you set up your TC with your comp and CANNOT access the internet that is your first problem. My suggestion: do a hard reset of the TC if you have already attached it to the Express while also doing a hard reset of the Express - this is to bring them both back to afctory defaults to start fresh. This definitaely helped me.
    So once you have your TC up and running and you have internet access thru your TC, you are halfway there. Make sure your TC shows in the left column of the Airport Utility (and dont forget to install the Airport Utility from the disc that comes with teh TC before you do any of this, forgot that). if it shows up in the left column you should also be able to see the Express in that column, both with green lights, if you have set this up correctly. Then plug in the Express. As the above mentioned remember t make sure it is connected to the correct port on that back of the TC. It will remain amber then blink a few times. This is normal. It should be blinking amber when you attempt the setup of the Express. Your airport utility shoul dnow see the addt base station (Express) in the left column. When you click on it and click CONTINUE it will ask you if you want to switch networks. You can do that and lick switch provided you are already connected to the TC and alrady have an internet connection. Once you click switch the TC will disappear from the left column and you will be left only with the Express. This is OK. I am not in fron to fm y comp right now so I am doing this from memory but in setting up the Express you want to add it to your existing network. You will have to choose which network to add it to in a drop down box in one of those steps - just make sure you add it to the one that you named your TC. Then click to the finish and click UPDATE. Let it finish the update - you shoul dsee green light son both the TC and Extreme HARDWARE - not necessarily in the airport utility. Also it is a good idea to to to the menu bar on top where the WiFi icon is and manually select your network in case you get bumped off while the TC is updating itself after you ckicl update - this happened ot me and it wouldnt complete the update and took me forever to figure out it needs internet connection to complete the update screen.
    next make sure you RESTART your comp. This I guess will make all changes basically go into effect as you cycle it up. When you are up and running you should see your WiFi connect as your TC and NOT your Express. Also go back into airport utility and see if you ahve both items listed in left column - they too should have a greenlight. If they do you should be set.
    I did this because I wanted to steam my iTunes files that I have on my TC to stream to iTunes via my network. The Express part, as you know, is what allows the streaming. So make sure you plug your stereo cable into the Express audio port. Then go to iTunes and on the bottom you will notice a new little drop down box - make sure to select Express so it can wireless stream (in iTunes prefs there is a pref you must turn on also to allow iTunes to see remote speakers.
    Ive simplified this a little since I am not at home but this is the gist. In a prefect worl you should be able to easily have this work. I did so I know it does at least work if not anything else. You just have to make sure you get the steps correct and have everyhing plugge din where they should be...
    G'luck

  • HT4259 This article is outdated (as well as others). I have Airport Extreme (latest) and Time Capsule (earlier version) and newest Airport Utility version.

    I have difficulty in setting up the newest Airport Extreme with Time Capsule. How to wire Time Capsule over ethernet is so confusing and the documentation I found is outdated.

    OK, thanks for the clarification.
    Disconnect the Ethernet cable if it is plugged into the Time Capsule at this time.
    With the Time Capsule powered on, hold in the reset button on the back of the device for 9-10 seconds and then release. Allow a full minute for the Time Capsule to restart to a slow, blinking amber light.
    This will not affect any backups that you might have already stored on the Time Capsule.
    Connect the Ethernet cable to the WAN "O" port on the Time Capsule. I assume that you have tested the Ethernet cable independently to make sure that it is working correctly.
    Click the AirPort icon at the top of the Mac's screen and wait a few seconds for a listing of New AirPort Base Station to appear. Just below that, click directly on Time Capsule.  The screenshot below shows an AirPort Express.....you will see Time Capsule on your screen.
    AirPort Setup will open up automatically and take a minute to analyze the network, then announce that the Time Capsule will be configured to extend the AirPort Extreme network.
    Enter a device name that you want to use for the Time Capsule. You can use the same name that you used before, then click Next.
    Now AirPort Setup will indicate that the Time Capsule is being configured to extend using Ethernet. When you see the message of Setup Complete, click Done.  That's it.

  • Time capsule not being recognized by network,  Airport working fine.

    Time capsule is not being recognized by network.  Tried unplugging and restarting, but no go.  Airport is working fine and network is up and running.

    Try just doing a reset to the TC..
    An upgrade to lion might just put you into the fire.. even the frying pan is better.
    I would suggest you downgrade the firmware on the TC to 7.5.2 as later firmware is more buggy and adds nothing for OS earlier than Lion.. on the contrary it causes more issues.
    This will not harm your existing backups.
    Are the two computers both connected by ethernet?? Is the connection issue over wireless?
    Give a bit more info on the network layout. Mode of the TC.. are any computers using ethernet?

  • Time capsule not being recognized by time machine on macbook

    Hi, This is my first post.  I have an imac, macbook, iphones ipods, and a time capsule
    when i installed the time capsule it worked fine on both computers then after an update the macbook no longer recognizes the time capsule in airport so it can not back up to it in time machine.  The time capsule data drive can be accessed from that computer and the internet works fine, it is just not showing up in airport.
    Any ideas???
    If I upgraded to lion would that fix it?

    Try just doing a reset to the TC..
    An upgrade to lion might just put you into the fire.. even the frying pan is better.
    I would suggest you downgrade the firmware on the TC to 7.5.2 as later firmware is more buggy and adds nothing for OS earlier than Lion.. on the contrary it causes more issues.
    This will not harm your existing backups.
    Are the two computers both connected by ethernet?? Is the connection issue over wireless?
    Give a bit more info on the network layout. Mode of the TC.. are any computers using ethernet?

  • Time Capsule not being recognised

    I've recently had to turn time capsule off and unplug from my Mac. I attached it this morning, green light came on, tried to back up data but it keeps saying 'Your Time Machine Backup Disc Cannot Be Found'.
    However, despite this, I can open up the time machines preferences / select disc / set up time capsule and see that it's on the left hand side of the screen with a green light.
    I've tried re-setting with the small push in switch at the back and restarting my computer etc. but i'm having the same issue each time. Any ideas?

    I would do a reset of the TC and make sure you are using ethernet..
    If it still fails after a reset try with wireless.
    If it is a gen 3 TC many are failing with issues on the board.. even if the Green LED is on, the connection is not working.. shut the TC down overnight to cool off and see if it can be detected when first turned on..
    What OS on the computer?? Has it been updated lately?

  • How can I add additional airport expresses to my system that are not being recognized by Airport utility?

    I recently purchased time capsule to upgrade my wireless system. I have 3 airport expresses in my network; I was able to reconfigure one, but the other 2 won't reconfigure.  They are not recognized by Airport utility after being reset; the time capsule and one reconfigured airport express shows up.  I would like to use the other two airport expresses to extend my wireless system. I would appreciate any help and suggestions.

    Unfortunately, you will have to use Apple's WDS setting for all of the devices on the network....Time Capsule, new AirPort Express and older AirPort Express devices.
    That is going to slow things down tremendously on the network.
    WDS only operates at "g" wireless speed, so you lose any "n" speed advantage of your newer devices.
    Worse, the bandwidth is cut in half on the entire network for each device that is set up as "relay" or "remote" on the system.
    So, the first "remote" (or relay) cuts wireless speed from 54 Mbps down to 27 Mbps. The second cuts everything down to about 14 Mbps and the third drops everything down to about 7 Mpbs. That is much slower than the old wireless "b" systems.
    Compare that to "n" speeds of 130 Mbps or up to 300 Mbps (if you are using 5 GHz) and you can easily see that you are losing more than 90% of the speed capability on the network.
    Do you even want to consider doing this?

  • Time Capsule and PC Connectivity when Airport Utility is not available

    I want to connect a PC to a time capsule via Ethernet to use the LAN Connection. The PC does not have Airport Utility installed (corporate restrictions) and does not recognise the connection when I plug in the network cable. How can I fix this problem? Would putting a switch inbetween work?

    Did you replace the ethernet patch cord? Try a tested and known working good one.
    Put a switch in between the TC and the faulty computer.. or occasionally faulty computer.
    I am struggling to help because you feed bits of info in each post..
    Please give me the entire picture all in one go.. start from scratch.
    1. TC.. model from rubber foot. How old? Vista computer.. make, model how old?
    2. How is TC connected into your network?
    3. Do the connectivity lights come on when you plug in the vista computer?
    4. If you swap win7 computer what speed does it link at.. 10, 100 or 1000mbps?
    5. If you set the vista computer to 10mbps does it link?
    6. If the vista computer works in a different LAN what speed does it link at?
    7. What happens if you remove the TC from the network, do a factory reset and then plug in the vista computer.. fully isolated from the existing network. Use a different patch cable.. known and tested to be good. just a short one is fine.
    8. Run the vista computer on linux boot disk so you can test the hardware.

  • New Air Port Time Capsule Not Working With Old Airport Express

    I have been running a home network comprised of a Air Port Time Capsule (A1254) and 5 ea Air Port Express (A1264) for several years with no problem.
    The Air Port Time Capsule (A1254) died and I replaced it with an Air Port Time (A1470). Now none of the Air Port Express (A1264) work, all flashing yellow. All other network functions seem to work okay, Time Capsule Backup, Apple TV, Internet …
    I am using AirPortUtility 6.3.1 for setup but do not see any way to setup the Air Port Express.

    Reset the Express to factory and start over.. they should work.. are you using all 5 in extend wireless mode?
    When you reset the Express click on the wifi icon in the top menu area.. and the newly reset AEx will appear in the list.. click it and Airport utility will open and attempt to automagically connect it to the TC.

  • Express not being seen on Airport Extreme Network

    I have a new Airport Extreme connected to a PS running WIndows XP. Internet and all work well from PC, another laptop PC,my iMAc G5, and my MacBook.
    When I plug in the Express it turns green than amber than blinks amber, and is not seen from the airport utility. I did the 10 second reset and still nothing but blinking amber.
    A side problem is the PC's although seeing the Apple computers from the network, cannot connect to them.
    Any help appreciated. Kevin

    Mando2802, Welcome to the discussion area!
    Try doing a hard reset or factory default reset on the AirPort Express (AX).

  • Issues with Time Capsule (4th gen).. or Airport Utility?

    I have som abstract issues with my Time Capsule. After some recent downtime with my ISP I thought I'd start digging around in the Time Capsules settings using the Airport Utility. Thing is though, when/if the TC shows up in the utility and I click it, it spins around at reading my settings for awhile, then I lose the connection to it entirely, it disappears from Airport Utility and I lose WiFi AND ethernet connection for a good five-or-so minutes. The unit still shows a green light.
    I have a tiny bit more luck if I use Airport Utility in Windows 8.1 running through Bootcamp. I can click the Time Capsule without it "shutting down" on me and I can restart the unit through the software, but as soon as I try to change any settings or even enter my password to do so, the same thing happens.
    This has happened to me in the past around 2012/2013. My first Time Capsule broke down and I had it replaced, the replacement unit did this to me as well, with the addition of WiFi not working at all so I had that replaced for a unit with the same issue... I kept this cycle replacing up and after about four or five Time Capsules I got the one I have right now which I ONCE managed to install and set up properly, but only through Windows and not OSX.
    I just don't know what to do. I can't update the firmware because the airport utility can't read the settings properly as mentioned above, so I don't know if this issue is fixed through an update. Is this a common issue with the 4th gen Time Capsule? As I had it (or something like it) happen to four of the four or five units I've had I could guess it is..?
    Any tips or hints, some obvious setting in OS X I could have accidentally

    That is quite a story.
    The Gen4 up to recently I would say was clearly the best TC they made.. finally got out most of the bugs and it ran cool enough to survive at least the 3years they should. (You cannot hope for too much more in domestic grade routers now).
    But there has now come up a heap of strange issues. Mostly the units just die.. but the use of Mavericks is also causing some problems.
    It is possible to do this manually even in Mavericks and even using v6 utility.. although IMHO the v5 utility is a lot better.
    I hope you have already got a replacement for your TC in terms of network. Anything you do here might remove the settings that work and you will be unable to put them back.. so don't start until you can know that a bypass is possible.
    Also I would like you to do this a special way. And we have a problem immediately..
    MacBook Pro (Retina, 15-inch, Late 2013)
    You must have ethernet. Do you have another computer with ethernet.. ?? Or can you get a friend to help with a laptop, PC or Mac that still has ethernet. Otherwise you need to buy a Thunderbolt to ethernet adapter which are not too expensive. And well worth having.
    You need to factory reset the TC and do this in full network isolation.
    So one ethernet LAN port of the TC to the computer. Computer has no internet connection and no wireless on.
    1. Do the factory reset.
    The Factory Reset universal
    Unplug your TC/AE. Hold in reset. and power the TC/AE back on..  all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
    Release reset.
    If it doesn’t flash rapidly you have released reset at some point and try again.
    Be Gentle! Feel the switch click on. It has a positive feel..  add no more pressure after that.
    TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
    No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
    2. Manually setup the TC by ethernet.
    I have done this setup with screenshots in this thread. If you would please follow that.. anything you don't follow just ask.
    https://discussions.apple.com/thread/5800974?tstart=0

  • Time capsule remote access message from airport utility "An error occurred while reading the configuration"

    WHEN I TRY TO ACCESS Time capsule remotely, I receive a  message from airport utility "An error occurred while reading the configuration." It worked before on the same computer with the same setting. I am in a different country now (Afghanistan). Not sure if that can be an issue.

    If the TC is at home and in router mode as the main router of the network, get someone at home to give you the current public IP which will be on the summary page of the airport utility.
    With the public IP try and access it by typing the IP directly into finder.. go.. connect to server.
    AFP://publicip.
    If you have setup WAN access it will. Otherwise no.
    For BTMM and iCloud access and its various issues.. this thread may give you some ideas.
    https://discussions.apple.com/thread/3699096?start=0&tstart=0
    If the icloud method proves unreliable and you are dependent on access to the TC.. I strongly recommend better and more reliable access methods.. in particular buy a VPN modem or router.. whichever suits your internet type and put the TC in bridge behind it. Direct connect to the TC via the vpn.
    You will need either a static public IP which you purchase as an extra from your ISP .. maybe via a business account or setup a dyndns account which are readily available.

  • Time Capsule cannot be Discovered by AirPort Utility

    Hello Everyone, Plugged in my just purchased Time Capsule (powered up). Next, installed the Time Capsule software on my iMac. And last, double-clicked on the installed AirPort Utility program. It responds "discovering Apple wireless devices" and result is a message "AirPort Utility was unable to find any Apple wireless devices..." Time Capsule is in the meantime blinking orange. If anyone has an idea of what I'm doing wrong, it would be greatly appreciated. Thanks!

    You might want to try first unplugging the power cord from the dsl/cable modem. Then unplug the power cord from the TC. Wait a minute. Then first plug in the modem's power cord then second the TC's cord. See if that works.
    Next you could try resetting the TC. Unplug the power cord. Use a paper clip to push on the reset button on the TC and at the same time connecting the TC power cord. When you see the TC's light blinking orange for a few seconds you can stop pressing the reset button with the clip.
    lenn

  • Any way to set up Time Capsule as wireless router WITHOUT Airport Utility?

    I'm Macless at the moment and I just had to reset my Time Capsule... now it's showing up as Apple Network blahblah and it's completely visible and unprotected.
    Tried the usual 192.168.0.1, .0.2, .1.0, .1.1, .1.2 without any luck. Any way to do this? Do I need to be plugged in via ethernet?
    Thanks.

    AirPort Utility is the only way to configure the Time Capsule.

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