How to resset the B1Site Pswd when Server Database Credential is grayed out

Question

Hello experts,
one of my client forgot the B1Site user and then I cannot upgrade to a most recent pl in 8.8
I know the regular procedure goes as follow:
1. Open SAP Business One Server Manager
2. From the Drop down list choose License manager
3. Click on Settings
4. Click on "Configure Security"
5. Click on "Change Site password"
6. Validate Credentials byServer Database credentials
7. Fill in Database type (MSSQL 2005 or 2008)
8. Fill In the Database Server (Name or IP of SQL Server)
9. Fill in User name (e.g. 'SA') and fill in the related password for the chosen user
10. Type in "New Site Password
11. Repeat (confirm) the "New Site password
My problem is that the u201CServers Database Credentialsu201D is grayed out and I cannot fill in the fields. I tried to do a run as admin on the Service manager as a domain admin but it does not work.
I tried to desinstall/reinstall server tools but it does not work.
The way it is setup is that I have MSSQL on one machine, and Service Manager on another oneu2026
Any idea?
Thanks,
Christophe

Answer 1

Try the following and reset the password:
1)Close SAP B1
2)Stop and exit SAP Business One Service Manager if it is already running.
3) Now Navigate to the Start>All Programs>SAP Business One>Server Tools>Right click on Service Manager and Run as Administrator.4)Open Service Manager from task bar.
5)Make sure Server Name is correct ( in some cases it might default to localhost, you should have Server Name, if not click on Settings and enter Server Name on License Server, port 30000 and click connect )
6) Under Service drop down list pick License Manager and check the box Start when Operating Starts and click on Start/Play button.
Now try re-starting the system, the service should start automatically. Reset the password.