How to restore a backup when it won't take my password

Using windows 7 and the current version of itunes, I opted to backup my iphone 4s 5 days ago.  I do not recall being asked to enter a password. ( If I did, I would have used one of several that I typically use, and would have recorded it.)  Three days later I was looking up a contact and realized about 80 percent of my contacts had disappeared.  I looked at Outlook, with which I was syncing my iphone and it mirrored the current status of my iphone.  I went to try to get my data back from the backup and I cannot do so, because it always says my password is incorrect.  This evidently happened to a lot of people back in March 2013.
Has anyone else had this experience recently?
Is it possible that I could get Apple technical support to help me reset it, since I own the computer on which (I hope) the contacts were stored and am the user of the iphone...  For such an important thing as a backup, it would make sense to offer a alternate security question if the password were forgotten by the system or the individual....
Thanks for any advice...

nm is correct if you're seeing a prompt similar to this,
if your mac password is not accepted, Forgot Mac Password? How to Reset Your Mac Password (with or without CD)

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