How to restore content purchased on AppleTV (1st gen.) and lost in syncing?

I am an Apple TV (first generation) user who lost all my content purchased directly to the Apple TV when I finally was able to get iTunes on my PC to recognize the Apple TV and then synced it. I did not know or understand about the "reverse sync" that I first read about in these support pages. When I first got the Apple TV, I had a very bad router and just could not get the PC and the Apple TV to talk, so I proceeded to purchase a number of TV series and movies directly onto the Apple TV. I have the receipts. Do you know of any way to get them back or re-download them? There must be a way. I'm talking about several seasons of TV shows and favorite movies for my kids, so it's a big loss.

Open itunes and go to store->My Account->Purchase History -> Find all the receipt numbers for your missing content, copy and paste them into a text editor. Next find one of your purchases and click "report a problem". Explain that you purchased itunes content on your atv1 and it didn't sync back to itunes properly, paste the receipt numbers.
Apple is under absolutely no obligation at all to do so, however their unofficial policy is to reflag these purchases for download (at least once, don't count on being so lucky a second time so make sure you have a good backup strategy this time). Note that a lot of ISPs with "unlimited data plans" actually have hidden caps starting around 60-100gigs. If your atv was near to full you might be hitting those caps when you redownload all the content in one fell swoop.
G'luck.

Similar Messages

AppleTV 1st Gen has my entire music library loaded however my iTunes library was lost when my external hard crashed. My question is can I copy the content from the AppleTV 1st Gen back into my iTunes on my iMac?

AppleTV 1st Gen -
I have a rather complex music/movie library system, as well as the ability to listen/watch the content throughout my house thanks to Control4 - extra vegetables and other various 3rd party equipment. I moved my entire music library onto an external hard drive to free up space on my iMac...then my dog got tangled in the cord and pulled the external drive from my desk to the floor destroying the hard drive...(yes I've already attempted to have the content recovered by specialists- no such luck.
My question is... Is it possible to copy the content from the AppleTV 1st Gen back into my iTunes on my iMac? If so step by step directions would be greatly appreciated!
thanks to all
Tom

Thanks very much I have contacted them via this. Just hope they respond quickly- rather annoing! Greatly appreciated though

AppleTV 1st Gen and new computer

How do I connect AppleTV 1st Gen to different computer than the original laptop that I synced with? The laptop has very little space left and I want to synch with larger desktop. Do I have to disconnect it from laptop some how? The desktop has seen AppleTV, but it won't let me sync anything.

kellyfromnew york wrote:
Thanks for the reply! I copied the iTunes Music folder to a removeable drive so I don't lose any of the info before disconnecting with AppleTV.
It is always wise to have a backup of your itunes library media on external drive etc - you never know when you might have a hardware failure on a computer/AppleTV etc.
Disconnecting AppleTV from the laptop itunes will not delete the content in iTunes on the laptop, but will wipe media synced to AppleTV from iTunes.
The big thing to ensure is that any purchases of music/video etc you made directly on AppleTV have synced back to the sync (laptop) library - right click on the AppleTV in iTunes on the laptop and choose Transfer Purchases to check if unsure. In theory, things that haven't synced back should remain while stuff synced from the computer to AppleTV will go, but I don't fully trust it and best to ensure direct purchases are safe before disconnecting AppleTV.
The important point to get across is that AppleTV 1 does not operate like a backup of media - there is no simple or official way to recover media from it say your laptop iTunes hard drive failed.
kellyfromnew york wrote:
need to put it on the desktop, can I just copy this into the iTunes Music folder on the desktop and it will now have all the appleTV stuff?
Don't do that (just copy into new itunes folder) as iTunes won't recognise the stuff you've copied in this way.
Either import to iTunes using iTunes' File>Add to Library and navigating to the iTunes media folder on the external or drag and drop this folder onto itunes to copy it over.
Another way to do this you might want to try is via Home Sharing - enable in iTunes on the laptop and desktop and this will allow the desktop iTunes to copy stuff over from the laptop - either all or selected content you choose form the Home Shared library icon - this will probably be slower than using the copy on the external drive, but is a good way to copy content from one machine to another across the network.
After adding your media to iTunes you need to go through the steps Winston and I outlined to change the sync computer entry on AppleTV under Settings>Computers.
Ac

How to restore movies loaded on my 1st Gen Apple TV back to the computer

I just pulled a major dumb move. I deleted all of my movies from my computer. I am not worried about my iTunes movies because I can restore those. I am talking about the 30 or so movies that I have converted from my DVD collection. Presently, they are still loaded onto my Apple TV (1st Gen). If I simply synch, will they reload to my Computer (Windows 7)?
HELP!

No. AppleTV was never intended as a storage device.
If you sync you will lose items not in iTunes from AppleTV too.
Always wise to backup media - less of an issue with iTunes purchases than it used to be, but even they can occasionally disappear from the store if they are no longer for sale.
(BTW discussing DVD conversion is not allowed by Apple even if you own those DVDs yourself and feel this is fair use - the laws vary around the world but Apple forum T&Cs make it best for you to avoid such discussions).
AC

HT4352 how can I move a movie purchased on AppleTV 2nd Gen to my Mac computer

I am using an AppleTV 2nd Gen, and I purchased Skyfall and wish to move it to my Mac to watch. How can I do this. I have Home Sharing on correctly, however the AppleTV2 does not show on the iTunes sidebar and I do not see the movie in my purchased content. Any ideas?

Welcome to the Apple Community..
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

How do I save itunes contents to apple tv 1st gen.

How do I save itunes contents to apple tv 1st gen.

Welcome to the Apple Community.
Which content, from your library or content you purchase on the Apple TV.

HT4847 Videos on iPad shown as iCloud - stored on iMac and AppleTV (1st Gen)

I have just received an email from Apple notifying me of renewal of iCloud 20gb storage due at end of September 2012.
Sorry about following convoluted description.
Not previously purchased by me but provided on Closure of my MobileMe Family pack service.
I removed all MobileMe photos, documents etc. Mail, contacts, notes etc al transferred across but probably only 250Mb.
Removal of MobileMe service was a retrograde step by Apple in my opinion.
I don't use iTunes Match, Photostream etc so no need for much storage required above the Basic 5Gb.
I do add videos to iTunes which are stored on my Mac, and "synced" to my iPhone, iPad and iPod. I also sync these to AppleTV (1st Gen).
If these are loaded these on to the iPad it appears to backup these to the cloud. If I disable this backup option on the iPad it "deletes" the videos.
Can I store these Videos on to the iPad, iphone and/ or iPod without invoking iCloud backup service?

Just a comment that the issue with Cars 2 may not be the same as the original one at the top of this thread. For starters, the TV programs that I bought are hardly new releases. (They're from the early 60's, and have been available on iTunes for at least a year.) The initial download plays on the linked iMac, but when transferred to the AppleTV fails authorization. Deauthorization of the iMac, reauthorization, and waiting for the content to be transferred back to the AppleTV clears up the issue (and appears to be the only thing that will do so).

How to use iPad with apple tv (1st gen) mirroring

Can appletv 1st generation be configured with ipad2 to do mirroring??
I can't seem to figure out where to set that up..
Any help would be appreciated.

Disregard...just realized I need to buy an appletv 2 in order to do mirroring.....that really *****!
I like the 1st gen and really didn't need to upgrade to a new one.
If there is some other way to do mirroring from my ipad2, please let me know before I drop more $$ on Apple product.
Thanks

How to unlock iphone 1st gen and it be like an ipod touch

how to unlock iphone 1st gen and it be like an ipod touch

To activate your phone, you need a SIM card from the carrier to whom it's locked. The SIM needn't be active, but it needs to be present, nonetheless.
There's no way around this step.

TS1453 I had my iTunes stored on my external drive which crashed, i want to use the content stored on my 1st gen apple tv,but it won't recognize my new itunes library.

I had my iTunes stored on my external drive which crashed, i want to use the content stored on my 1st gen apple tv,but it won't recognize my new itunes library.

I had my iTunes stored on my external drive which crashed, i want to use the content stored on my 1st gen apple tv,but it won't recognize my new itunes library.

I have ipod touch 1st gen and it will no longer detect that i have headphones in the headphone jack and so i cannot turn up my volume. Is there any way it can be fixed?

I have ipod touch 1st gen and it will no longer detect that i have headphones in the headphone jack and so i cannot turn up my volume. Is there any way it can be fixed?

Have you tried:
- Reset the iPod. Nothing will be lost
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup
- Restore to factory settings/new iPod.
Apple will exchange your iPod for a refurbished one for this price:
Apple - Support - iPod - Repair pricing
A third-party place like the following maybe less. Google for more.
iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

I am going to trade in my iPad 1st gen and get a new iPad Air. What do I need to do to my old iPad to clear all my info out?

I am going to trade in my Ipad 1st Gen and get a new Ipad Air. How do I clear all the info out of my old Ipad?

How to Transfer Everything from an Old iPad to New iPad
http://osxdaily.com/2012/03/16/transfer-old-ipad-to-new-ipad/
iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device
http://support.apple.com/kb/HT2109
 Cheers, Tom

HT1351 I have just purchased an ipod classic 160GB and decided to sync my itunes music and videos that I purchased via itunes. All the music sunk but it didnt sync my videos. It said that they were in the wrong format. What to do??

I have just purchased an ipod classic 160GB and decided to sync my itunes music and videos that I purchased via itunes. All the music sunk but it didnt sync my videos. It said that they were in the wrong format. What to do?? I would have thought if I bought the films from itunes it would be compatible with an ipod classic?? How do you change the video format?

My mistake, it was nothing to do with format. It woldn't sync because my movies were HD. HD movies won't sync to an iopd classic 160 GB but when you purchase a HD movie, itunes gives you a SD vervsion of the movie which is compatible with the ipod. Just needed to go to store, click movies, click purchased and untick the HD box and there you have the SD versions. Download the SD versions and then sync your ipod and bobs you uncle, movies are on the ipod

I tried to reset my ipod touch 1st gen and it is stuck on the screen where it has the pic of usb cord and the itunes logo what do i do???????

i tried to reset my ipod 1st gen and its stuck on the screen where it has a pic of a usb cord and the itunes logo what do i do???????

Connect the iPod to your computer and restore via iTunes
iTunes: Restoring iOS software

Can I use the same sync cord for my 1st Gen and 2nd Gen iPod?

I have to replace my sync cord (house fire) and I wondered if I could buy just one cord to sync both my iPods? I have a 1st Gen and a 2nd Gen.

If they both use the same type of cord, 30-pin or lightning, then yes, you can. There is no difference to the internals of the cords, just the connectors. Just match what you need.

How to restore content purchased on AppleTV (1st gen.) and lost in syncing?

Similar Messages

Maybe you are looking for