How to restrict users in viewing CRM_DNO_MONITOR?

Hi
I want to restrict the users in the transaction code CRM_DNO_MONITOR. I tried it by creating a variant and then assignin that variant to the users via role. Also i tried using SE93 by creating another transaction code for the variant.
The problem is that when the user tries to run the transaction he is able to run it successfully but the output is BLANK or now rows returned even if I do not give any filtering criteria in the variant.
Am i missing anything?
It would be helpful if anyone can gimme exact steps for doing the same or any other method.
i want to restrict the users (message processors) for there respective module.
Please help me, this is very important as delivery time is near for the solution manager server.
Regards!

Hi,
You can restrict the users from viewing crm_dno_monitor by removeing the access to that T code from the role and giving only the t-codes S_SMC_47000002(up to S_SMC_47000008).
With that role they will be able to access only the tickets assigned to them.
Hope this is helpful.
Regards,
Avinash.

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How to restrict users in viewing CRM_DNO_MONITOR?

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