How to return apps bought from app store?
As you all may have heard, you can now return apps and songs bought from App store and iTunes within 2 weeks. (News story)
My question is, does anyone know how to do this regarding apps bought from App store? I can't find any option.
However note the Terms and Conditions:
Right of cancellation: If you choose to cancel your order, you may do so within 14 days from when you received your receipt without giving any reason, except iTunes Gifts which cannot be refunded once you have redeemed the code.
To cancel your order, you must inform us of your decision. To ensure immediate processing we recommend you use Report a Problem to cancel all items with the exception of iTunes Match, Season Pass, Multi-Pass and, unless purchased from a third party or redeemed, iTunes Gifts and Allowances, which can be cancelled by contacting iTunes Support. You also have the right to inform us using the model cancellation form below or by making any other clear statement. If you use Report a Problem we will communicate acknowledgement of receipt of your cancellation to you without delay.
To meet the cancellation deadline, you must send your communication of cancellation before the 14-day period has expired.
Effects of cancellation: We will reimburse you no later than 14 days from the day on which we receive your cancellation notice. We will use the same means of payment as you used for the transaction, and you will not incur any fees for such reimbursement.
Exception to the right of cancellation: You cannot cancel your order for the supply of digital content if the delivery has started upon your request and acknowledgement that you thereby lose your cancellation right.
(My emphasis.)
Similar Messages
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Can't update apps bought from different stores efficiently any more, why?
After the latest update of iTune 11, I found I can not any more update iOS Apps efficiently in iTunes. I have three different iTunes Store accounts for different country stores and they are all active.
Before this iTunes update, I had been able to update apps by store - which means when I am in a certain App Store, iTunes shows all apps need-to-update in that store only. I could press 'Update All" and sign-off so as to switch to another App Store while the updating running by itselfs and do the same in another store. This has been quite an effective way when there are more than 10 apps to update.
The new iTunes has a category "Update", which is good. However, it doesn't further categorize the apps by Store. The problem now is that I had 300+ updates waiting there and they belong to 3 stores. When I start updating with Store A, I can't sign-off (so no way to switch) until the apps update in Store A completes. Then it comes another big problem - when app No 22 to 26 were bought through Store B, 27 to 30 from Store A, 30-31 from Store C, etc, the udpate will stop when app 22 is detected and iTunes pops up a dialogue saying something like "this app was from another store, you have to switch to that store". If I don't switch, the udpate will not continue; if I do, it will stop the updating of app 20 and 21 (if haven't finished by then).
Once I switch, the same thing will repeat when app 27 is detected, then app 30, then app 32, then... then it is a total catastrophy.
On iOS devices, I don't have to switch to update apps from multiple stores, except when some apps were for certain store only, such as China Sore. Even the latter, I don't have to switch "BACK and FORTH".
Why can't iTunes on Mac do the same? At least, iTunes should continue to allow app update by Store and allow updating continues when the accounts is signed off.
Has anyone had the same problem? Is this a bug or not?Just updated to iTunes 11 two days ago and am also seeing
the same behavior. The only way to find out if there is an update
to an app in iTunes is to enable the side bar, click on Apps. Then in
the lower right corner, click check for updates. If you are already logged
into the iTunes Store, I believe it will show the updates automatically.
But yes, it should show that an update is available in the store, as it used to. -
Kids' apps bought from IPad , including some free ones to try out, all lost sound recently. These worked fine before since We got them. Couldn't work out the reasons. We have tried reset, restore the IPad and reinstalled these apps but still without success in solving the sound issue. We tried YouTube to see if the sound issue is ipad issue and it youtube works fine and it has sound.
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Depending on what you've got Settings > General > Use Side Switch To set to (mute or rotation lock), then you can mute notifications by the switch on the right hand side of the iPad above the volume switch, or via the taskbar : double-click the home button; slide from the left; and it's the icon far left; press home again to exit the taskbar. The function that isn't on the side switch is set via the taskbar instead : http://support.apple.com/kb/HT4085 -
Delete app bought from App Store
how do you do it? I hate crappy apps red-badging my App Store in the dock.
thanks
BobIf you don't want it in your system anymore just drag the icon to the trash. You can also use App Cleaner which is free and it gets rid of all traces of the software from your machine
http://freemacsoft.net/#
You can't delete the items from your purchased list in the App Store, but as long as they aren't installed you won't see the badge telling you there is an update for them. -
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Thanks,
jersonIt can't. That app is now lost to you.
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How can i buy films from App store spain wenn i'm living in Switzerland? Or how can i buy films in original version with subtiltes?
Do i need diferents id for each App store? I speak spanish, german and english and i would like to be able to buy films in each diferent language.
I also have € from a card from App Store Spain that i cannot use because i only have acces to App store switzerland. Can anybody help me? Thanks a lotYou need to be in a country to buy from its store, so whilst you are in Switzerland you can only use the Swiss store - you will need to be in Spain to use the Spanish store.
On each film's description page in the store there should be a list of the language(s) and/or subtitles that it has on it e.g. here in the UK one of the new releases, Svengali, has listed on its description page :
If there is a particular film that you would like to buy in a particular language that is not currently available in the Swiss store then you can try requesting that it be added, but unless the Swiss rights-holder for the film agrees to it then Apple won't be able to sell it there : http://www.apple.com/feedback/itunes.html
All iTunes gift cards are country-specific, so you will only be able to redeem and use the Spanish gift card when you are in Spain with a Spanish billing address on your account. -
How to create an install cd with the final cut pro x app if the app comes from App.Store?
Just copy the Application FCPX to your CD. When you want to install drag the FCPX to the Application folder and you are done.
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Just bought a Macbook Pro. I want a clean install so won't use a Time Machine backup but how can I install the software I bought from Apple Store? can I just delete it from the old machine that is going to someone else?
The ne
The new machine has Mavericks which is fine. And I will leave it as is. I don’t want anything from my old machine other than 2 apps that I will need on the new one. I want to be able to install those apps that I bought from the App Store onto my new computer. I assume Apple doesn’t want me to have the apps installed on 2 machines at the same time so I wonder if just uninstalling them from my old machine will release them for re-install on the new one. -
Not able to sign in to Company Portal app installed from Windows Store
Not able to sign in to Company Portal app installed from Windows Store .I'm using Workplace joined (Intune + SCCM 2012 R2) Windows 10 Laptop.
Following is the error which I got while trying to sign in with my Intune trail account
Any idea much appreciated :)
--- Exception Details ---
System.Exception: Authentication failed because response data could not be parsed.
Stack Trace:
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService.<UpdateContextFromAuthenticationResponseAsync>d__c.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService.<AuthenticateAsync>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Management.Services.SelfServicePortal.ViewModels.ServiceLoginPageViewModel.<AuthenticateAsync>d__b.MoveNext()
2014-10-30T17:44:27.6437234Z
VERB MethodEnter
Common 1800
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - CheckMonitoringCapable() Enter
2014-10-30T17:44:27.6437234Z
INFO Event
None 0
User is not authenticated, monitoring is not capable.
2014-10-30T17:44:27.6437234Z
VERB MethodLeave
Common 1801
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - CheckMonitoringCapable() Leave
2014-10-30T17:44:27.6437234Z
VERB MethodEnter
Common 1800
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - DelayPolling() Enter
2014-10-30T17:44:27.6437234Z
INFO Event
None 0
Attempting to delay polling task for '30' seconds.
2014-10-30T17:44:45.9431915Z
INFO Event
Application 611
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 WebAuthenticationBroker AuthenticateAsync to url: https://go.microsoft.com/fwlink/?LinkID=314087&&appru=ms-app://s-1-15-2-2666988183-1750391847-2906264630-3525785777-2857982319-3063633125-1907478113/&api-version=1.1
returned result:Success
2014-10-30T17:44:45.9431915Z
INFO Event
Application 611
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 WebAuthenticationBroker returned result:Success
2014-10-30T17:44:45.9744572Z
INFO Event
Application 208
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Authentication failed because response data could not be parsed.
Exception:
System.ArgumentException: User agent string ("Mozilla/5.0 (Windows NT 6.4; Win64; x64; Trident/7.0; MSAuthHost/1.0; rv:11.0) like Gecko") does not contain match for Windows version regex pattern ("Windows
NT (?<Version>6\.2|6\.3)").
Parameter name: userAgent
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.AuthenticationResponseData.GetWindowsVersion(String userAgent)
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.AuthenticationResponseData..ctor(String responseData)
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService.<UpdateContextFromAuthenticationResponseAsync>d__c.MoveNext()
Response Data:
wresult=eyJ0eXAiOiJKV1QiLCJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNyc2Etc2hhMjU2IiwieDV0IjoieE42Z05aYlhvYmRRMkhhbl8yT08xTUZ1SHFZIn0.eyJpc3MiOiJ1cm46aW50dW5lOm9hdXRoMjpjMWIwMWVmNS00ZTE3LTRkODMtYTMyMC1jYWZkOTE1YzJmYWUiLCJhdWQiOiJ1cm46aW50dW5lOnNlcnZpY2UiLCJuYmYiOjE0MTQ2OTEwNzksImV4cCI6MTQxNDY5MjI3OSwiVGVuYW50SWQiOiI1ZjZiMDRjOS1lZWZhLTQ4ZDYtYTEyZi02NDNkMDYxZjBhYjkiLCJVc2VySWQiOiJkZDZhNmRiOC0zZjdhLTQwODQtOWZhMS0xOThkNWNhMDkwNWIiLCJMaWNlbnNlIjoiU0NDTSIsIkF1dGhvcml0eSI6IlNDQ00iLCJSb2xlIjoiNmNiYzg0MDMtNjU2Yi00ZjA1LTc4ZDgtMDAwMDAwMDAwMDAxIiwidHlwIjoiVXNlciIsImp0aSI6IjA2YTEwNDgzLWFmM2MtNGIwZS1iNzNjLTU1YTVlZGE2YTI0MSIsIlZlcnNpb24iOiIxLjEiLCJJc3N1ZUluc3RhbmNlIjoiMTAvMzAvMjAxNCA1OjQ0OjM5IFBNIn0.bZmz4BNmW1sg90bmUED-y0gSpR3qFfHpBZz6jf_7pMIEiO-n8TF8aPryDgLE0_pOXBBxjGZj2CjvvCjKE3xtc_RCfQ66f8sPjJDk5nDn87Zqr3nuybcWyr_QJzLAV-wrqBQyZbhiKXjAHByQfovl25EJEljwiYc8gvDAh6mSpOiSNDRo51iycmtFPJVg9SLomONTtrIvNI-c4OksER4smKiuV989EBxA2IUUbuUMpEXArFBtAJMQe4IyDCdVV_c-45i69cVNeIjcc9WkzgUx4wkdMOVXY-TVKGkyW67Iu62dU_3fJhRJ6Cc_ZfSFWby-QB9Vj-1qu3LdtkU4z4LX_Q&tokenCookie=eyJ0eXAiOiJKV1QiLCJhbGciOiJodHRwOi8vd3d3LnczLm9yZy8yMDAxLzA0L3htbGRzaWctbW9yZSNyc2Etc2hhMjU2IiwieDV0IjoieE42Z05aYlhvYmRRMkhhbl8yT08xTUZ1SHFZIn0.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.bZmz4BNmW1sg90bmUED-y0gSpR3qFfHpBZz6jf_7pMIEiO-n8TF8aPryDgLE0_pOXBBxjGZj2CjvvCjKE3xtc_RCfQ66f8sPjJDk5nDn87Zqr3nuybcWyr_QJzLAV-wrqBQyZbhiKXjAHByQfovl25EJEljwiYc8gvDAh6mSpOiSNDRo51iycmtFPJVg9SLomONTtrIvNI-c4OksER4smKiuV989EBxA2IUUbuUMpEXArFBtAJMQe4IyDCdVV_c-45i69cVNeIjcc9WkzgUx4wkdMOVXY-TVKGkyW67Iu62dU_3fJhRJ6Cc_ZfSFWby-QB9Vj-1qu3LdtkU4z4LX_Q&userId=dd6a6db8-3f7a-4084-9fa1-198d5ca0905b&tokenExpiry=1196&serviceLocatorUrl=https%3A%2F%2Fmanage.microsoft.com%2FRestUserAuthLocationService%2FRestUserAuthLocationService%2FServiceAddresses&userAgent=Mozilla%2F5.0+%28Windows+NT+6.4%3B+Win64%3B+x64%3B+Trident%2F7.0%3B+MSAuthHost%2F1.0%3B+rv%3A11.0%29+like+Gecko
2014-10-30T17:44:45.9744572Z
VERB MethodLeave
Common 1801
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService - AuthenticateAsync() Leave
2014-10-30T17:44:45.9744572Z
ERR_ Event
ViewModel 2202
c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 System.Exception: Authentication failed because response data could not be parsed. ---> System.ArgumentException: User agent string ("Mozilla/5.0 (Windows NT 6.4; Win64; x64; Trident/7.0; MSAuthHost/1.0; rv:11.0)
like Gecko") does not contain match for Windows version regex pattern ("Windows NT (?<Version>6\.2|6\.3)").
Parameter name: userAgent
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.AuthenticationResponseData.GetWindowsVersion(String userAgent)
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.AuthenticationResponseData..ctor(String responseData)
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService.<UpdateContextFromAuthenticationResponseAsync>d__c.MoveNext()
--- End of inner exception stack trace ---
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService.<UpdateContextFromAuthenticationResponseAsync>d__c.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Management.Services.SelfServicePortal.DataAccess.Service.IntuneAuthenticationService.<AuthenticateAsync>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Management.Services.SelfServicePortal.ViewModels.ServiceLoginPageViewModel.<AuthenticateAsync>d__b.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Management.Services.SelfServicePortal.ViewModels.ServiceLoginPageViewModel.<AuthenticateWithExceptionHandlingAsync>d__6.MoveNext()
==========================================================
2014-10-30T17:44:57.6486693Z VERB
MethodLeave Common
1801 c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - DelayPolling() Leave
2014-10-30T17:44:57.6486693Z VERB
MethodEnter Common
1800 c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - CheckMonitoringCapable() Enter
2014-10-30T17:44:57.6486693Z INFO
Event None
0 'Microsoft.Management.Services.SelfServicePortal.Common.Portable.DataAccess.IApplicationsRepository' is not registered, monitoring is not capable.
2014-10-30T17:44:57.6486693Z VERB
MethodLeave Common
1801 c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - CheckMonitoringCapable() Leave
2014-10-30T17:44:57.6486693Z VERB
MethodEnter Common
1800 c199f6f0-1d13-415a-be16-3ec1a41dcda6
3-0-0 Microsoft.Management.Services.SelfServicePortal.ViewModels.Common.ApplicationStatusMonitor - DelayPolling() Enter
2014-10-30T17:44:57.6486693Z INFO
Event None
0 Attempting to delay polling task for '30' seconds.
==========================================================
Anoop C Nair (My Blog www.AnoopCNair.com)
- Twitter @anoopmannur -
FaceBook Forum For SCCMI just noticed the same. Looking at the following error message it seems to do a version check and based on the results of that check I would think that it's not supported yet.
System.ArgumentException: User agent string ("Mozilla/5.0 (Windows NT 6.4; Win64; x64; Trident/7.0; MSAuthHost/1.0; rv:11.0) like Gecko") does not contain match for Windows version regex pattern ("Windows NT (?<Version>6\.2|6\.3)").
My Blog: http://www.petervanderwoude.nl/
Follow me on twitter: pvanderwoude -
I am not able to download all the album I bought from itune store. The album contains 13 songs but 4 of them would not load up into my ipod. An error code will pop up notified me that "my Ipod cannot convert some of the file" How can I fix that?
Hi there mayway3000,
You may find the troubleshooting steps in the article below helpful.
iPod does not play content purchased from the iTunes Store
http://support.apple.com/kb/TS1510
-Griff W. -
How can I transfer files from Apps to the PC in iTunes 11.1.3.8
How can I transfer files from Apps to thr PA in iTunes 11.1.3.8
(App :eBooks from Bluefire Reader)Connect the device to iTunes.
Select the Apps tab.
Select the apps desired to sync.
Sync.
iTunes remembers sync settings per device. -
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The warranty is only good in the country of purchase.
-
i purchaseed an app monotoricamera but i cant find this application and this app removed from iTunes store what can i do for this problem? when i use report problem in purchase history " say to me this app is removed and i pay for that
Well, if you didn't keep it in your iTunes library, on your computer, & then back that data up, you're out of luck if it's no longer available in the App store.
Apple warns to backup your purchases for this very reason. -
I want to know why some box of Iphone5s it's not come full accessories in box simple my iPhone 5s I have bought from Apple store last week it's first time for me use iPhone but so surprise me how the company make the phone have to use a pin to open the sim but didn't give a pin inside the box and I ask staff at store their said they also don't know some box have some of are don't have a pin come together so then they told me I have to find solution or I have to buy a pin by my self I can buy it by myself but I really don't understand how come apple big company but how it's happen like this?thank you.
Where did you purchase this. The US phones do not come with the SIM removal tool anymore. They haven't for some time now. I'm not even sure it comes with any of the devices anymore. You can just straighten out a paper clip and do the same thing.
-
I have a problem with downloading app (Twitter) from App Store.
I have a problem with downloading app (Twitter) from App Store. I don't want this app. It is not downloaded yet, the download is still in progress. I have limited data plan and I don't have a chance to finish the download via PC. The size of the app - 33 mb. Could you please cancel the download process so I will be able to remove the icon.
Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
Are you able to connect to a wifi network - tapping the app should pause the download of the app and change it to 'waiting', so you should be able to pause the download until you have access to a wifi network.
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