How to rollback driver for Office Jet 6500 APlus Printer

I recently updated the driver for my Office Jet 6500 APlus printer and do not find it to be useful or efficient for my purposes. The printer is connected wirelessly  to a Dell Inspiron 1720 laptop PC running Windows 7 Home Premium. Can anyone tell me how to roll back the printer's driver to the one previously installed which is the one that came with the printer when it was purchased about 4 or 5 years ago.

Hello oldhand,
Welcome to the HP Forums.
I see that you are having some printing issues since you have updated the driver.
I have a few steps that I think will help us.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I am also going to give you detailed instructions for Uninstalling the Printer Software.
Once the printers software and drivers have been removed, please click on the following link for the HP Officejet Full Feature Software and Driver.
Please fee free to write me back if you have any other questions.
Cheers,   
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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    Say thanks by clicking the Kudos thumb up in the post.
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    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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    * I am an HP employee. *
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