How to scan with Laserjet Pro MFP

Product does not have users guide or manual - right off the bat I'm extremely unimpressed. How do I scan documents to upload? No sign of a prompt. Only copy, fax,

Hello , and welcome to the HP Forums, I hope you enjoy your experience! I see you are having scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!

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Scanning hp laserjet pro mfp m125nw macos 10.9.4

Hi guys!
I've just bought a new hp laserjet pro mfp m125nw and I can't scan from the HP Utility tool. Although there are no problems to scan from the Preview prog as well as from scanner program from Printers&Scans (in Sys. preferences).
Thank you for your help!
Here is the error message:
rocess: HP Utility [543]
Path: /Library/Printers/hp/Utilities/HP Utility.app/Contents/MacOS/HP Utility
Identifier: com.hp.printerutility
Version: 5.17.0 (5.17.0.1257)
Build Info: Unknown-1257~1257
Code Type: X86-64 (Native)
Parent Process: launchd [142]
Responsible: HP Utility [543]
User ID: 501
Date/Time: 2014-09-10 10:59:02.231 +0200
OS Version: Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: A158FA0E-7211-6609-FBAE-F7D91A0DB9D0
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000050
VM Regions Near 0x50:
-->
__TEXT 0000000100000000-000000010003f000 [ 252K] r-x/rwx SM=COW /Library/Printers/hp/Utilities/HP Utility.app/Contents/MacOS/HP Utility
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libdispatch.dylib 0x00007fff8ae56eeb dispatch_async_f + 3
1 com.hp.utility.ScanShortcutsManager 0x000000010aa8512f 0x10aa82000 + 12591
2 com.hp.utility.ScanShortcutsManager 0x000000010aa846c9 0x10aa82000 + 9929
3 com.hp.printerutility 0x0000000100011a40 0x100000000 + 72256
4 com.hp.printerutility 0x000000010000d3ef 0x100000000 + 54255
5 com.hp.printerutility 0x0000000100015de4 0x100000000 + 89572
6 com.apple.AppKit 0x00007fff8cd19a58 -[NSWindow sendEvent:] + 11296
7 com.apple.AppKit 0x00007fff8ccb85d4 -[NSApplication sendEvent:] + 2021
8 com.apple.AppKit 0x00007fff8cb089f9 -[NSApplication run] + 646
9 com.apple.AppKit 0x00007fff8caf3783 NSApplicationMain + 940
10 com.hp.printerutility 0x0000000100001d28 0x100000000 + 7464
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff97066662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8ae56421 _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8ae56136 _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff97061a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff97060d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93e7cf15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93e7c539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93e7be75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8baa3adc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
6 com.apple.Foundation 0x00007fff8bb8c4aa -[NSRunLoop(NSRunLoop) run] + 74
7 com.hp.printerutility 0x00000001000262f0 0x100000000 + 156400
8 com.apple.Foundation 0x00007fff8baa176b __NSThread__main__ + 1318
9 libsystem_pthread.dylib 0x00007fff8e10d899 _pthread_body + 138
10 libsystem_pthread.dylib 0x00007fff8e10d72a _pthread_start + 137
11 libsystem_pthread.dylib 0x00007fff8e111fc9 thread_start + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff97061a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff97060d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff93e7cf15 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff93e7c539 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff93e7be75 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8baa3adc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
6 com.hp.printerutility.selection.dmf 0x0000000100cc93b1 0x100cc3000 + 25521
7 com.apple.Foundation 0x00007fff8baa176b __NSThread__main__ + 1318
8 libsystem_pthread.dylib 0x00007fff8e10d899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff8e10d72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff8e111fc9 thread_start + 13

Hi @Lorenzetti,
I see that you are having issues scanning from the HP Utility tool. I can help you with this today.
Did you download and install the drivers?
HP LaserJet Pro MFP M125/M126/M127/M128 Series Software.
Can you scan from the HP Scan Software?
How to Scan: OS X v10.9.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint, then that is the Apple drivers. Delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Try again.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Wireless Connection Problem with Laserjet Pro MFP M126nw (HELP) :(

I have Laserjet Pro MFP M126nw just bought it last day.
Everthing working fine but i can't able to connect it to my wireless router via WPS PushButton or PIN tried both many times but failed.
I also reset my Router even changed the security level to
·  WEP key encryption using either Auto or Open authentication
·  WPA and
·  WPA2
Tried many times but it says connection failed on the LCD Display.
I have Linksys WRT120N wireless router.
Please help its urgent!

Hi @AjayKareer,
I understand that you are unable to setup the printer on the wireless network. I can help you with this.
Make sure the network name doesn't have any spaces or special characters. The printer won't recognize it.
Restore the printer defaults.
On the printer control panel, press the Setup button.
Press the Right Arrow, to select the Network Setup, and then press OK.
Press the Right Arrow, to select the Restore Defaults, and then press OK.
I have provided a document with some steps for setting the printer up on the network.
Installing the Printer Software on a Wireless or Wired (Ethernet) Network.
Configure the wireless by a Ethernet connection if the issue persists.
Print a configuration page to get the printer's IP address.
Printing a Configuration Report.
Then type the IP address into Internet Explorer's address bar to bring up the printer's web page.
Select the networking tab, wireless on the left hand side.
Fill out all your network information, select infrastructure, select your network name, put in the password and type of Encryption if you have this setup or Open for no password. Apply settings.
Then disconnect the Ethernet cable.
Then wait a minute to see if you get a wireless light on the printer, print the configuration page and check the IP address again. Then type the IP address into Internet Explorer's address bar to bring up the printer's web page. That way you will know that the printer is now networked.
Then run the installation.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Wireless Scanning in Laserjet Pro MFP M128

Wireless Scanning feature not working

Hello @sanjay_rnc,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the wireless scan issue that you're experiencing when trying to scan from your Windows 8.1 computer to your HP LaserJet Pro MFP M128 Printer. Now, you indicate that you're using the Laserjet m128 printer. Just to clarify, are you using the HP LaserJet Pro MFP M128fw or the HP LaserJet Pro MFP M128fn (What's my Model Number)? The reason I ask is because the LaserJet Pro MFP M128fw is wireless. However, the LaserJet Pro MFP M128fn is not.
Once you confirm that your LaserJet Pro MFP M128 is the wireless version, can I please have you start by running the HP Print and Scan Doctor on your computer. This Tool will run on your computer and 'fix scanning' issues for you. Should any driver, connection, or software conflict be found, then the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you.
HP Print and Scan Doctor
Please respond to this post with the result of the HP Print and Scan Doctor. Should your wireless scanning issue still occur, please elaborate on exactly what occurs when you attempt to scan and if you get any errors. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HOW TO SCAN ON LASERJET M1212NF MFP

I HAVE AN HP LASERJET M1212NF MFP. CAN YOU PLEASE TELL ME WHAT TO DO IN ORDER TO SCAN A DOCUMENT. I HAVE DONE THIS IN THE PAST, BUT IT'S BEEN A LONG TIME AND I CANNOT FIND MY USERS MANUAL. THANK YOU VERY, VERY MUCH FOR YOUR HELP

Hi,
You may scan using the Scan To software, available under All Apps within the Windows 8 Start Screen.
You may find a step by step instructions about how to scan with HP software in the followig link:
http://support.hp.com/us-en/product/HP-LaserJet-M1200-Multifunction-Printer-series/3965847/model/396...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Color LaserJet Pro MFP M177fw How to Scan

I just bout the HP Color LaserJet Pro MFP M177fw printer today and don't know how to use the scanner. I use Windows 8 operating system. Please advise how to use th scanner function. Thanks.

Hi, From page #38 of the manual: Scan by using the HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image as a file or send it to another software application.
1. Load the document on the scanner glass according to the indicators on the product.
NOTE: For best results, load small-size paper (Letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass.
2. Click Start, and then click Programs (or All Programs in Windows XP).
3. Click HP, and then select your product.
4. Click HP Scan, select a scanning shortcut, and then adjust the settings if necessary.
5. Click Scan.
NOTE: Click Advanced Settings to gain access to more options.
Click Create New Shortcut to create a customized set of settings and save it in the list of shortcuts. Regards.

How to scan on Mac OS10.10.2 by HP Color LaserJet Pro MFP M177fw?

hello,
i try few different way but still don't know how to scan things.
anyone know how to scan on Mac OS10.10.2 by HP Color LaserJet Pro MFP M177fw?
it have no problem on printing by wifi.
thanks,
Les

Hi Les,
Follow these steps to scan with the HP Scan software:
http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-M170-Multifunction-Printer-series/5303438/...
If you do not have the HP Scan Software located as the socument states, download and install the following software.
Be sure to seect HP Scan while installing the software:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kj-124923-3&cc=us&dlc=en&lc=en...
Additionally you may scan with Apple's software by following these steps instead:
http://support.hp.com/us-en/product/HP-Color-LaserJet-Pro-M170-Multifunction-Printer-series/5303438/...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Scanning with HP LaserJet Pro MFP M127fn

Hello everyone,
I installed my printer HP LaserJet Pro MFP M127fn on a network. I am able to print from many different computers, but I can not scan. On computer where I want to install scanner I am using Ubuntu 12.04. I tried to use "Simple scan" and "Xsane", but these programs did not recognize scanner.
I would appriciate if someone can help me. Thanks in advance,
Ramiz

Hello @korda93 , and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the Ubuntu forums since this is appears to be an Ubuntu issue. You can do this at the Ubuntu Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Color LaserJet Pro MFP M177fw Scanning

I bought and jsut setup an HP Color LaserJet Pro MFP M177fw.
We are a Mac household, and we connect via wireless to the printer, which works great.
My issue is scanning. On the little screen on the printer, I can copy, print and even fax. No option for scanning. There is some bullsh*t app that I've had to download via HP called Readiris, which is useless. There is no apparent way to initiate a scan via this app.
So I've bought a multifunction printer that doesn't scan. Any help?

It doesn't scan?!
Below is the text from the first page of the first link one clicks on about this printer. How _on earth_ is one supposed to deduce pre-purchase that it doesn't scan from the main menu? Argh. As an HP employee myself, this is aggravating in the extreme.
Ok, venting aside, this link <http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03967506#N229> is not offering a solution.
I am running OSX 10.9.1. I am unable to find the Full Driver to donwload in order to connect to this printer in a manner that would enable any of the 3 methods of scanning (Via Preview, Image Capture, etc.) to work. Can you please provide a link to the Full Driver for this MFP M177fw for Mac OSX 10.9? Thanks.
*** Start copied text from online website on HP printer ***
This affordable HP Color LaserJet Pro MFP brings vibrant color printing
in-house, and boosts productivity with Ethernet connectivity. Enable easy
printing at work, home, or on the go with mobile printing features.1
Print speed:4
Black: Up to 17 ppm; Color: Up to 4 ppm
Scan resolution: Up to 1200 x 1200 dpi (hardware); Up to 1200 x 1200 dpi
(optical)
Copy resolution: Black (text): Up to 300 x 300 dpi; Black (graphics): Up to
400 x 600 dpi; Color (text and graphics): Up to 300 x 300 dpi
Display: 3.0" LCD (color graphics)
Standard connectivity: Hi-Speed USB 2.0 port; built-in Fast Ethernet
10/100Base-TX network port; Wireless 802.11b/g/n
Duty cycle:5
Up to 20,000 pages

How to enable WebScan feature in LaserJet Pro MFP M126nw Printer

I have installed a new LaserJet Pro MFP M126nw printer with wireless configured. The IP Address is 192.168.0.21. I visit http://192.168.0.21 through browser. I don't see Print/Copy/WebScan options there. I can see rest of the configuration tabs.
I am interested in WebScan feature to scan document from my Chromebook. Please let me know how to enable this.

Hi,
The Webscan feature is not available on laser printers, it is only available on Inkjet printers.
I afraid you can only print from a Chromebook, scanning to a such is not supported with the HP Laserjet Pro MFP M126 printer.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP LaserJet Pro MFP M127fw Direct Scanning

Please provide me support how can I scan document to network folder by using touch key pad on this HP LaserJet Pro MFP M127fw device. I found only 3 options, copy , fax , application. There is no option to add scan to pc or scan to network. Is this possible to add this option in touch screen ? Thanks.

Hi @HP-Mtn ,
I see by your post that you want to know if the printer can scan to a network folder from the display. I would like to help.
This model doesn't have the option to scan from the printer directly or to a network folder.
You will have to install the printer software on the computer to be able to scan.
I have provided a document for how to scan through the HP software.
Just select your operating system from the list. Scan.
If there is anything else that I can help you with just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP LaserJet Pro MFP m125nw Scan Software for Windows XP

Hello,
May I kindly ask if there is a download location for the HP Scan Software for the HP LaserJet Pro MFP m125nw as the unit didn't come with a CD.
On the product page there is a driver listed for Windows XP, but the actual Software is not available for download.
Product Page:
http://support.hp.com/es-es/product/HP-LaserJet-Pro-MFP-M125-series/5396664/model/5303404/solutions
Product manual:
http://h10032.www1.hp.com/ctg/Manual/c03628466
Many thanks.
Best regards,
Ryan
This question was solved.
View Solution.

Hi Ryan,
Downlaod and install the full feature software below, that include the HP Scan software as part of the package:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=Im-124819-4&cc=us&dlc=en&lc=en...
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Can't receive faxes on LaserJet Pro MFP M225dw, but I can send with no problem

My new LaserJet Pro M225dw can send faxes but not receive. I have seen other posts on this forum regarding this issue but none of the answers have resolved my issue. I am copying the questions the responder in other posts has asked. What type of connection do you have? (Analogue, DSL, Cable Modem) Cable Modem
Are you using a filter? No, directly into wall jack
Are you using the 2 wire fax cable? Yes
Do you have distinctive ring set up on the line? I dont know what this is, chose "No" during setup
Is there any voice mail set up? Yes
Do you have a answering machine? (Where is it connected to) No
Where is the fax cable connected to? (modem, wall jack) Wall jack
Is there a phone also connected the printer? Yes How is the printer connected? (USB/Ethernet/Wireless) USB What operating system are you using? Windows 7, 64 bit Thank you in advance for your help!

Hey , Welcome to the HP Support Forum. I understand you're unable to receive faxes on your HP LaserJet Pro MFP M225dw. I would like to assist you with this. Thanks for the comprehensive run-down on your setup - that helps a lot. With cable internet connections sometimes a filter is required for the fax receiving function to work, yet, I do have some suggestions you can try in troubleshooting the issue. Firstly, I recommend you adjust your fax speed to slow: Touch the wrench/Setup buttonSelect Fax SetupSelect Fax SpeedChoose slow(User Guide, p. 129) Additionally, I recommend clicking on your printer's icon on your PC desktop and running the fax test portion of the fax wizard to determine if there's another factor contributing to the receive failure. You might find this article helpful as well. Please let me know the result of your troubleshooting by responding to this post. Have a great day,

HP Color LaserJet Pro MFP M177fw cannot scan or copy

My HP Color LaserJet Pro MFP M177fw cannot scan or copy. Screen on the printer just show calibrating only
Bsically an't scan or copy, the printer is just showing a message on the display of "calibrating".
Thank you for help

Hi @Ern88 , I can help you with not being able to scan or copy. The printer is showing that it is stuck calibrating.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
Try to make a copy again.
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How to print fax call log on hp laserjet pro mfp m375

There should be a way to print fax call log on hp laserjet pro mfp m375. Not sure whether to go in "tools", "fax", "settings" or what! Can somebody please give me instructions ASAP. Does anybody else find HP's tech support - if your warranty runs out - to be terribly POOR. I've been trying to get an answer to this question for about an hour which I think HP should at least answer simple questions in hopes that the customer will want to continue buying HP products of which they will purchase warranty plans. So my next question is > are we supposed to keep a tech support plan on a product for as long as it's in service - 5 years or longer??? The 1st question is VERY important to me if someone would please answer. The 2nd comment/question is more directed to HP!!! :-) Thank you very much!
NEVERMIND!!! I finally found the answer to my fax question and got it to print. As for how long HP expects a customer to pay for warranty plans and why they don't answer SIMPLE questions without them, please answer if you are a representative of HP b/c I'm really disheartened with your service. Thank you.

Hi,
You may print the Fax Activity Log report by following the steps listed under the Print individual fax reports section below:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=4337652&spf...
Phone or Chat support are available within the product warranty period or can be extended with a Care Pack or a Service Agreement, the HP websire and the forums are available for out of warranty users.
You may find amy avaialble support method listed below:
http://h20566.www2.hp.com/portal/site/hpsc/public/help/contactHP/home/?ac.admitted=1404750921744.876...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

How to scan with Laserjet Pro MFP

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